Issue information

This paper uses statistical information to begin to shed light on the outcomes and impacts of information and communications technology (ICT). Some of the expected outcomes associated with ICT are presented, while factual evidence is used to demonstrate that these outcomes have so far not materialized. The paperless office is the office that never happened, with consumption of paper at an all-time high and the business of transporting paper thriving. Professional travel has most likely increased during a period when the Internet and videoconferencing technology were taking-off; and, e-commerce sales do not justify recent fears of negative consequences on retail employment and real estate. The paper further demonstrates that some of the key outcomes of ICTs are manifested in changing behavioural patterns, including communication and spending patterns.

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Keywords

analytical products, cellular telephones, computer use, information technology, social behaviour, social trends, technology.

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