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Travel arrangement services, 2015

Released: 2017-01-30

The operating revenue for the travel arrangement and reservation services industry group increased 2.6% from 2014 to $12.7 billion in 2015.

Tour operators generated the largest proportion of revenues for the travel arrangement and reservation services industry group, accounting for 72.9% of its operating revenue, followed by travel agencies (15.0%) and other travel arrangement and reservation services (12.1%).

Operating revenue for tour operators rose 1.9% from 2014 to $9.3 billion in 2015, while their operating expenses increased 1.2% to $9.1 billion. This resulted in an operating profit margin of 2.3%.

Pre-packaged tours represented the bulk of sales of goods and services for tour operators in 2015 (73.7%), followed by airline seats (10.3%) and customized group tours (7.5%).

The cost of tour package components represented the vast majority (85.2%) of operating expenses for the tour operators industry, followed by salaries, wages, commissions and benefits (4.9%) and subcontracts (2.6%).

Operating revenue for travel agencies increased 5.3% from 2014 to $1.9 billion in 2015. Operating expenses rose 5.0% to $1.8 billion, resulting in an operating profit margin of 8.3%.

At 34.8%, the sale of airline seats generated the largest share of sales for the travel agency industry in 2015, followed by packaged tours (23.8%) and cruises (6.7%).

Salaries, wages, commissions and benefits accounted for over half (53.9%) of operating expenses for this industry, which mainly consisted of labour-intensive firms.

The operating revenue for the other travel arrangement and reservation services industry was $1.5 billion, while operating expenses were just under $1.5 billion. This industry includes reservations and ticket distribution for entertainment, airline and automotive club services.

  Note to readers

Data for 2013 and 2014 have been revised.

Contact information

For more information, or to enquire about the concepts, methods or data quality of this release, contact us (toll-free 1-800-263-1136; 514-283-8300; STATCAN.infostats-infostats.STATCAN@canada.ca) or Media Relations (613-951-4636; STATCAN.mediahotline-ligneinfomedias.STATCAN@canada.ca).

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