Business support services
Ernest B. Akyeampong
- Employment in business support services (telephone call centres being a major component) increased more than fivefold (447%), from 20,000 to 112,000 between 1987 and 2004. In comparison, growth in service-sector employment was 37%, and overall employment 29%.
- Areas with persistently high unemployment, such as Atlantic Canada, have benefited most from the technology-driven, fast employment growth in business support services. In 2004, Atlantic Canada's share reached 25%. Close to half of the industry's employment was in Ontario, and only 9% in Quebec.
- Women and youth are relatively over-represented in business support services. And unionization is very low. Not surprisingly, wages are also generally low (about $12.45 per hour in 2004 compared with the service-sector average of $18.10), and labour turnover is relatively high.
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Ernest B. Akyeampong is with the Labour and Household Survey Analysis Division. He can be reached at (613) 951-4624 or firstname.lastname@example.org.
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