Archived Content

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

Statistics Canada - Statistique Canada
Skip main navigation menuSkip secondary navigation menuHomeFrançaisContact UsHelpSearch the websiteCanada Site
The DailyCanadian StatisticsCommunity ProfilesProducts and servicesHome
CensusCanadian StatisticsCommunity ProfilesProducts and servicesOther links
Side menu bar Catalogue Number 75-001-XIE Table of contents Latest issue News from The Daily Latest data Survey information Back issues Feedback Studies Latest issue in PDF

May 2005
Vol. 6, no. 5

Perspectives on Labour and Income

Business support services
Ernest B. Akyeampong

  • Employment in business support services (telephone call centres being a major component) increased more than fivefold (447%), from 20,000 to 112,000 between 1987 and 2004. In comparison, growth in service-sector employment was 37%, and overall employment 29%.
  • Areas with persistently high unemployment, such as Atlantic Canada, have benefited most from the technology-driven, fast employment growth in business support services. In 2004, Atlantic Canada's share reached 25%. Close to half of the industry's employment was in Ontario, and only 9% in Quebec.
  • Women and youth are relatively over-represented in business support services. And unionization is very low. Not surprisingly, wages are also generally low (about $12.45 per hour in 2004 compared with the service-sector average of $18.10), and labour turnover is relatively high.

Full article: HTML | PDF

Ernest B. Akyeampong is with the Labour and Household Survey Analysis Division. He can be reached at (613) 951-4624 or

You need to use the free Adobe Reader to view PDF documents. To view (open) these files, simply click on the link. To download (save) them, right-click on the link. Note that if you are using Internet Explorer or AOL, PDF documents sometimes do not open properly. See Troubleshooting PDFs. PDF documents may not be accessible by some devices. For more information, visit the Adobe website or contact us for assistance.

Home | Search | Contact Us | Français Return to top of page
Date Modified: 2014-05-14 Important Notices