Consulting services

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Consulting services
  2008 2009 2010 2011 2012p
  $ millions
Operating revenue 12,617.7 12,441.8 12,374.3 13,035.7 14,306.9
Operating expenses 9,966.4 9,828.3 9,679.3 9,943.6 10,754.0
  Salaries, wages and benefits 4,359.6 4,450.2 4,501.7 4,611.1 5,001.5
  %
Operating profit margin 21.0 21.0 21.8 23.7 24.8

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