Writing Effective Emails (Course code 04480A)

Purpose

To learn how to write emails that get read and achieve what you set out to do.

Benefits to participants

Learn the ‘seven deadly sins’ of email and how to avoid them. Through presentations and exercises, we will guide you through each stage of preparing an effective email; from deciding whether it’s the appropriate medium for your message to defining your audience, structuring, writing and revising your message.

You will also get tips on plain language writing and using writing style to help avoid and defuse difficult or delicate situations.

Target population

All employees

Course outline

• Before you write, think: email overload
• The seven deadly sins of email
• Access to Information Act and Confidentiality
• Steps to writing an effective email
• Using plain language
• ‘Netiquette’: Choosing recipients and cc’s carefully, phrasing bad news, avoiding and defusing confrontation, and more.
• Proofreading tips
• Resources

Prerequisites

None

Duration

2 half days

Administrative Fees

$500

Related Courses

The PEOPLE Approach (code); Plain language writing at Statistics Canada (04480); (t)Error-free English (code)