The PEOPLE Approach: Writing effective client responses (Course code 04480E)

Purpose

To demonstrate ways to write responses to client queries that satisfy the client, answer questions clearly and save time.

Benefits to participants

Learn the six most important elements of good written relations with clients.

Through dynamic presentations and exercises, you will learn simple techniques to help you with such things as keeping the human touch in your messages, explaining complicated concepts clearly and understanding your client’s needs. You will also see how subtleties in phrasing can change the tone of your message, how to write proactive responses and more.

Target population

All employees

Course outline

• Understanding client needs
• The PEOPLE Approach: What it is and how to apply it
• Plain language techniques

Prerequisites

None

Duration

1 half day

Administrative Fees

$160

Related Courses

Writing effective e-mails (code); Plain language writing at Statistics Canada (04480); (t)Error-free English (code)