Human Resources Branch Service Request Management - Phase 2

Privacy Impact Assessment

Introduction

The Human Resources Branch Service Request Management (HR-SRM) application serves as a mechanism for employees to submit electronic requests related to compensation, staffing, training, human resources planning reports and inquires to the Agency’s Official Languages section. The HR-SRM is part of the Agency’s Helpdesk Expert Automation Tool Service Request Management application which is also used by Statistics Canada’s Informatics Technology Services Division to handle and manage IT-related requests from employees.

Objective

A privacy impact assessment for the Human Resources Branch Service Request Management Phase 2 application was conducted to determine if there were any privacy, confidentiality and security issues, and if so, to make recommendations for their resolution or mitigation.

Description

Statistics Canada’s Human Resources Branch (HRB) has identified a need to change the process by which employees submit requests to the various sections in Human Resources Branch. In order to streamline the work flow and improve service to human resources clients (i.e., employees), modifications are being made to the Agency’s Helpdesk Expert Automation Tool Service Request Management application. This allows employees to use a common application to submit inquiries electronically to the various HR sections as well as allowing them to view the status of their requests.

The HR-SRM also facilitates workload management in the various sections. The application includes an escalation process that will notify human resources managers if requests are not completed within a specified time frame.

Conclusion

This privacy impact assessment did not identify any privacy risks that cannot be managed using either current safeguards or others that have been specifically developed for the implementation of the HR-SRM Phase 2.

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