This document contains excerpts from the December 2009 Quadrennial Program Report for the Producer Prices Statistics Program, covering the 2005/06 – 2008/09 reference period. Statistics Canada has established an integrated program evaluation and reporting system. In that system, statistical programs undergo a full program evaluation every four years. A major component of the evaluation is the extent to which existing statistical products and services continue to meet the evolving needs of clients.
Producer Prices Division (PPD) and Consumer Prices Division (CPD) jointly conducted a client satisfaction survey in June 2009. For the purposes of the survey, the producer price programs were grouped into three main categories: the Industrial Product Price Index / Raw Materials Price Index (IPPI/RMPI) and the Capital Expenditure Price Indexes and client services. The survey had 40 respondents and a response rate of 15.2%.
In all cases, over 80% of respondents reported being satisfied. Similarly, the importance/satisfaction ratios mostly approach 1.0, which indicates that respondents are highly satisfied in areas that they deem important.
Overall, respondents reported no dissatisfaction on most fronts. With both the IPPI/RMPI and Capital Expenditure Price Indexes, clients were entirely satisfied with all elements of The Daily, their respective publications and custom extractions where applicable. A minority of users did express some dissatisfaction regarding CANSIM prices and ease of extraction. In terms of client services, a satisfaction level of over 90% was reported for all categories.
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