Website for the 2019 Census Test

Consultation objectives

In preparation for the next Census, Statistics Canada is redesigning and testing a new version of the census website to promote job opportunities. The key focus of this website is to provide information about census jobs, the hiring process and feature links to an Online Recruitment Application, which allows Canadians to apply. The website will also include a Frequently Asked Questions (FAQ) section, general information about the Census, and details for contacting the census recruitment team.

In line with the Agency's modernization agenda, this new, simplified website will incorporate elements to augment user engagement, such as carousels and social media widgets, while maintaining a user-friendly, centralized point of access for census-related information.

Consultation methodology

In August 2018, Statistics Canada conducted in-person usability consultations on the new version of the census website. Participants were asked to complete a series of tasks and to provide general feedback.

How to get involved

This consultation is now closed.

Individuals who wish to obtain more information or to take part in a consultation may contact Statistics Canada by sending an email to statcan.consultations-consultations.statcan@canada.ca.

Please note that Statistics Canada selects participants for each consultation to ensure feedback is sought from a representative sample of the target population for the study. Not all applicants will be asked to participate in a given consultation.

Statistics Canada is committed to respecting the privacy of consultation participants. All personal information created, held or collected by the agency is protected by the Privacy Act. For more information on Statistics Canada's privacy policies, please consult the Privacy notice.

Results

What worked

All participants were able to complete the majority of tasks on various pages of the 2019 Census Test Recruitment Website. Overall, participants agreed that the information provided was clear and easy to understand. They indicated that it would be easy to apply for a job using the website.

Areas for improvement

  • When on the landing page, some of the section headers and button labels were unclear to participants.
  • Participants found that some pages were text-heavy and had too much information to sort through.
  • The order of information in the FAQ section was not intuitive for some participants.

Recommendations

  • For increased clarity, consider changing the section headers and button labels on the landing page.
  • Include only the most relevant and important information to decrease the amount of text on the pages.
  • Ensure that the FAQ section is organized in a logical order, beginning with the most general information and the most popular questions.

Statistics Canada thanks participants for their participation in this consultation. Their insights guide the agency's web development and ensure that the final products meet users' expectations.

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