Statistics Canada is committed to serving its clients in a prompt, reliable, courteous, and fair manner.
Please note that Statistics Canada neither sells commercial products nor offers prizes online.
To accommodate Canadians' preferences, Statistics Canada is now using text messaging, in addition to phone calls and email, to remind selected survey participants to complete their online questionnaire. This will help to ensure we have high participation rates for our surveys, which will allow us to continue to produce high-quality data. Our text message short code is 782-782. Standard message rates may apply.
General enquiries and comments
Our agents are available Monday to Friday (except holidays) from 8:30 am to 4:30 pm.
Telephone
(toll free) 1-800-263-1136
(international) 1-514-283-8300
If you use an operator-assisted relay service, you can call us during regular business hours. You do not need to authorize the operator to contact us.
Fax
1-514-496-4879
TTY
1-800-363-7629
Mail
Statistics Canada
150 Tunney's Pasture Driveway
Ottawa, Ontario
K1A 0T6
Media Relations — Media Hotline
Telephone
613-951-INFO (613-951-4636)
8:30 am to 5:00 pm Eastern Time, Monday to Friday, excluding holidays.
E-mail
STATCAN.mediahotline-ligneinfomedias.STATCAN@statcan.gc.ca
An immediate response will be provided to media enquiries received on this line during business hours.
Statistical Information Services
Statistical Information Services offers expert guidance, outreach, and custom data tables tailored to user needs.
Information for survey participants
If you have been selected for a survey, find the answers to all your questions in our Information for survey participants module.
Our commitment
We are committed to serve our clients as per our Standards of service to the public.