Table 2
Private-sector firms using e-business for logistics
and customer relations functions, Canada, 2007
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| E-business | ||||
|---|---|---|---|---|
| Small | Medium | Large | Total | |
| percent | ||||
| Logistics functions | ||||
| Inventory management | 5 | 9 | 10 | 4 |
| Organizing deliveries to customers | 5 | 12 | 13 | 6 |
| Organizing deliveries from suppliers | 7 | 12 | 14 | 7 |
| Customer relations functions | ||||
| Collecting customer (or visitor) information online to build a customer (or visitor) database | 7 | 14 | 22 | 8 |
| Providing users with the ability to customize the information they see when entering the system | 3 | 7 | 16 | 4 |
| Providing online after-sales support for customers | 5 | 9 | 17 | 5 |
Source(s):
Statistics Canada, Survey of Electronic Commerce and Technology, 2007.
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