Contact Us Module on the Statistics Canada Web Site - Privacy impact assessment


The “Contact Us” module on the Statistics Canada Web site has been re-designed to reflect the Government of Canada Common Look and Feel standards. It was tested for usability and functionality to ensure ease-of-use by the public when requesting information from Statistics Canada. Because of this re-design, a Privacy Impact Assessment has been conducted.


A privacy impact assessment for the “Contact Us” module was created to determine if there were any privacy, confidentiality and security issues associated with it, and if so, to make recommendations for their resolution or mitigation.


Via the “Contact Us” module, persons are asked to provide their name, telephone number, and their e-mail address on an online request form for which the information they provide will be used to contact them in response to their enquiries.

Persons are informed via a privacy notice posted on the module screen that Statistics Canada will not sell, distribute, trade or transfer their personal information to other government departments, businesses, organizations or individuals outside the Agency for commercial or any other purposes, unless required by law. The information they provide will be kept confidential and will be used only for the specified purposes (i.e., responding to their request).


This assessment of the re-designed “Contact Us” module did not identify any privacy risks that cannot be managed using existing safeguards.

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