Integrated Business Statistics Program (IBSP)
This guide is designed to assist you as you complete the 2016 Survey of Service Industries. If you need more information, please call the Statistics Canada Help Line at the number below.
Your answers are confidential.
Statistics Canada is prohibited by law from releasing any information it collects which could identify any person, business, or organization, unless consent has been given by the respondent or as permitted by the Statistics Act.
Statistics Canada will use information from this survey for statistical purposes.
Help Line: 1‑800‑972‑9692
Table of contents
Business or organization and contact information
Reporting period information
Revenue
Expenses
Industry characteristics
Sales by type of client
International transactions
E‑commerce
Business or organization and contact information
This section verifies or requests basic identifying information of the business or organization such as legal name, operating name (if applicable), contact information of the designated contact person, current operational status, and main activity(ies).
1. Legal name and Operating name
Legal Name
The legal name is one recognized by law, thus it is the name liable for pursuit or for debts incurred by the business or organization. In the case of a corporation, it is the legal name as fixed by its charter or the statute by which the corporation was created.
Modifications to the legal name should only be done to correct a spelling error or typo.
To indicate a legal name of another legal entity you should instead indicate it in question 3 by selecting 'Not currently operational' and then choosing the applicable reason and providing the legal name of this other entity along with any other requested information.
Operating Name
The operating name is a name the business or organization is commonly known as if different from its legal name. The operating name is synonymous with trade name.
2. Designated contact person
Verify or provide the requested contact information of the designated business or organization contact person. The designated contact person is the person who should receive this questionnaire. The designated contact person may not always be the one who actually completes the questionnaire. If different than the designated contact person, the contact information of the person completing the questionnaire can be indicated later in the questionnaire.
3. Current operational status
Verify or provide the current operational status of the business or organization identified by the legal and operating name in question 1. If indicating the operational status of the business or organization is 'Not currently operational' then indicate an applicable reason and provide the requested information.
4. Main activity
This question verifies the business or organization's current main activity as classified by the North American Industry Classification System (NAICS). The North American Industry Classification System (NAICS) is an industry classification system developed by the statistical agencies of Canada, Mexico and the United States. Created against the background of the North American Free Trade Agreement, it is designed to provide common definitions of the industrial structure of the three countries and a common statistical framework to facilitate the analysis of the three economies. NAICS is based on supply‑side or production‑oriented principles, to ensure that industrial data, classified to NAICS, are suitable for the analysis of production‑related issues such as industrial performance.
The target entity for which NAICS is designed are businesses and other organizations engaged in the production of goods and services. They include farms, incorporated and unincorporated businesses and government business enterprises. They also include government institutions and agencies engaged in the production of marketed and non‑marketed services, as well as organizations such as professional associations and unions and charitable or non‑profit organizations and the employees of households.
The associated NAICS should reflect those activities conducted by the business or organizational unit(s) targeted by this questionnaire only, as identified in the 'Answering this questionnaire' section and which can be identified by the specified legal and operating name. The main activity is the activity which most defines the targeted business or organization's main purpose or reason for existence. For a business or organization that is for‑profit, it is normally the activity that generates the majority of the revenue for the entity.
The NAICS classification contains a limited number of activity classifications; the associated classification might be applicable for this business or organization even if it is not exactly how you would describe this business or organization's main activity.
Please note that any modifications to the main activity through your response to this question might not necessarily be reflected prior to the transmitting of subsequent questionnaires and as a result they may not contain this updated information.
If the current NAICS associated with this business or organizations is not correct, please provide a brief description of the main activity and provide any additional information as requested.
Here are twelve common fiscal periods that fall within the targeted dates:
- May 1, 2015 to April 30, 2016
- June 1, 2015 to May 31, 2016
- July 1, 2015 to June 30, 2016
- August 1, 2015 to July 31, 2016
- September 1, 2015 to August 31, 2016
- October 1, 2015 to September 30, 2016
- November 1, 2015 to October 31, 2016
- December 1, 2015 to November 30, 2016
- January 1, 2016 to December 31, 2016
- February 1, 2016 to January 31, 2017
- March 1, 2016 to February 28, 2017
- April 1, 2016 to March 31, 2017
Here are other examples of fiscal periods that fall within the required dates:
- September 18, 2015 to September 15, 2016 (e.g., floating year‑end)
- June 1, 2016 to December 31, 2016 (e.g., a newly opened business)
1. Sales of goods and services (e.g., fees, admissions, services revenue)
Report net of returns and allowances.
Sales of goods and services are defined as amounts derived from the sale of goods and services (cash or credit), falling within a business's ordinary activities. Sales should be reported net of trade discount, value added tax and other taxes based on sales.
Include: Sales from Canadian locations (domestic and export sales); Transfers to other business units or a head office of your firm.
Exclude: Transfers into inventory and consignment sales; Federal, provincial and territorial sales taxes and excise duties and taxes; intracompany sales in consolidated financial statements.
2. Rental and leasing
Include: Rental or leasing of apartments, commercial buildings, land, office space, residential housing, investments in co‑tenancies and co‑ownerships, hotel or motel rooms, long and short term vehicle leasing, machinery or equipment, storage lockers, etc.
3. Commissions
Include: Commissions earned on the sale of products or services by businesses such as advertising agencies, brokers, insurance agents, lottery ticket sales, sales representatives, and travel agencies — compensation could also be reported under this item (for example, compensation for collecting sales tax).
4. Subsidies (including grants, donations and fundraising)
Include: Non‑repayable grants, contributions and subsidies from all levels of government; Revenue from private sector (corporate and individual) sponsorships, donations and fundraising.
5. Royalties, rights, licensing and franchise fees
A royalty is defined as a payment received by the holder of a copyright, trademark or patent.
Include: Revenue received from the sale or use of all intellectual property rights of copyrighted materials such as musical, literary, artistic or dramatic works, sound recordings or the broadcasting of communication signals.
6. Dividends
Include: Dividend income; Dividends from Canadian sources; Dividends from foreign sources; Patronage dividends.
Exclude: Equity income from investments in subsidiaries or affiliates.
7. Interest
Include: Investment revenue; Interest from foreign sources; Interest from Canadian bonds and debentures; Interest from Canadian mortgage loans; Interest from other Canadian sources.
Exclude: Equity income from investments in subsidiaries or affiliates.
8. Other revenue – specify
Include: Amounts not included in questions (1) to (7)
9. Total revenue
The sum of questions (1) to (8).
1. Cost of goods sold
Many business units distinguish their costs of materials from their other business expenses (selling, general and administrative). This item is included to allow you to easily record your costs/expenses according to your normal accounting practices.
Include: Cost of raw materials and/or goods purchased for resale – net of discounts earned on purchases; Freight in and duty.
Exclude all costs associated with: salaries, wages, benefits, commissions and subcontracts from question 1. These values should be included in question 2 and 3 below.
2. Employment costs and expenses
a. Salaries, wages and commissions
Please report all salaries and wages (including taxable allowances and employment commissions as defined on the T4 – Statement of Remuneration Paid) before deductions for this reporting period.
Include: Vacation pay; Bonuses (including profit sharing); Employee commissions; Taxable allowances (e.g., room and board, vehicle allowances, gifts such as airline tickets for holidays); Severance pay.
Exclude: All payments and expenses associated with casual labour and outside contract workers (report these amounts at sub‑question (3) – Subcontracts).
b. Employee benefits
Include contributions to: Health plans; Insurance plans; Employment insurance; Pension plans; Workers' compensation; Association dues; Contributions to any other employee benefits such as child care and supplementary unemployment benefit (SUB) plans; Contributions to provincial and territorial health and education payroll taxes.
3. Subcontracts
Subcontract expense refers to the purchasing of services from outside of the company rather than providing them in‑house.
Include: Hired casual labour and outside contract workers; Custom work and contract work; Sub‑contract and outside labour; Hired labour.
4. Research and development fees
Expenses from activities conducted with the intention of making a discovery that could either lead to the development of new products or procedures, or to the improvement of existing products or procedures.
5. Professional and business fees
Include: Legal services; Accounting and auditing fees; Consulting fees; Education and training fees; Appraisal fees; Management and administration fees; Property management fees; Information technology (IT) consulting and service fees (purchased); Architectural fees; Engineering fees; Scientific and technical service fees; Other consulting fees (management, technical and scientific); Veterinary fees; Fees for human health services; Payroll preparation fees; All other professional and business service fees.
Exclude: Service fees paid to Head Office (report at sub‑question (21) – All other expenses).
6. Utilities
Utility expenses related to operating your business unit such as water, electricity, gas, heating and hydro.
Include: Diesel, fuel wood, natural gas, oil and propane; Sewage.
Exclude: Energy expenses covered in your rental and leasing contracts; Telephone, Internet and other telecommunications; Vehicle fuel (report at sub‑question (21) – All other expenses).
7. Office and computer related expenses
Include: Office stationery and supplies, paper and other supplies for photocopiers, printers and fax machines; Postage and courier (used in the day to day office business activity); Computer and peripherals upgrade expenses; Data processing.
Exclude: Telephone, Internet and other telecommunication expenses (report this amount at sub‑question (8) – Telephone, Internet and other telecommunication).
8. Telephone, Internet and other telecommunications
Include: Internet; Telephone and telecommunications; Cellular telephone; Fax machine; Pager.
9. Business taxes, licenses and permits
Include: Property taxes paid directly and property transfer taxes; Vehicle license fees; Beverage taxes and business taxes; Trade license fees; Membership fees and professional license fees; Provincial capital tax.
10. Royalties, franchise fees and memberships
Include: Amounts paid to holders of patents, copyrights, performing rights and trademarks; Gross overriding royalty expenses and direct royalty costs; Resident and non‑resident royalty expenses; Franchise fees.
Exclude: Crown royalties
11. Crown charges
Federal or Provincial royalty, tax, lease or rental payments made in relation to the acquisition, development or ownership of Canadian resource properties.
Include: Crown royalties; Crown leases and rentals; Oil sand leases; Stumpage fees.
12. Rental and leasing
Include: Lease rental expenses, real estate rental expenses, condominium fees and equipment rental expenses; Motor vehicle rental and leasing expenses; Studio lighting and scaffolding; Machinery and equipment rental expenses; Storage expenses; Road and construction equipment rental; Fuel and other utility costs covered in your rental and leasing contracts.
13. Repair and maintenance
Include: Buildings and structures; Machinery and equipment; Security equipment; Vehicles; Costs related to materials, parts and external labour associated with these expenses; Janitorial and cleaning services and garbage removal.
14. Amortization and depreciation
Include: Direct cost depreciation of tangible assets and amortization of leasehold improvements; Amortization of intangible assets (e.g., amortization of goodwill, patents, franchises, copyrights, trademarks, deferred charges, organizational costs).
15. Insurance
Insurance recovery income should be deducted from insurance expenses.
Include: Professional and other liability insurance; Motor vehicle and property insurance; Executive life insurance; Bonding, business interruption insurance and fire insurance.
16. Advertising, marketing, promotion, meals and entertainment
Include: Newspaper advertising and media expenses; Catalogues, presentations and displays; Tickets for theatre, concerts and sporting events for business promotion; Fundraising expenses; Meals, entertainment and hospitality purchases for clients.
17. Travel, meetings and conventions
Include: Travel expenses; Meeting and convention expenses, seminars; Passenger transportation (e.g., airfare, bus, train, etc.); Accommodations; Travel allowance and meals while travelling; Other travel expenses.
18. Financial services
Include: Explicit service charges for financial services; Credit and debit card commissions and charges; Collection expenses and transfer fees; Registrar and transfer agent fees; Security and exchange commission fees; Other financial service fees.
Exclude: Interest expenses (report at sub‑question (19) – Interest expense).
19. Interest expense
Report the cost of servicing your company's debt.
Include: Interest; Bank charges; Finance charges; Interest payments on capital leases; Amortization of bond discounts; Interest on short‑term and long‑term debt, mortgages, bonds and debentures.
20. Other non‑production‑related costs and expenses
Include: Charitable donations and political contributions; Bad Debt expense; Loan losses; Provisions for loan losses (minus Bad debt recoveries); Inventory adjustments
21. All other costs and expenses (including intracompany expenses)
Include: Production costs; Pipeline operations, drilling, site restoration; Gross overriding royalty; Other producing property rentals; Well operating, fuel and equipment; Other lease rentals; Other direct costs; Equipment hire and operation; Log yard expense, forestry costs, logging road costs; Freight in and duty; Overhead expenses allocated to costs of sales; Other expenses; Cash over/short (negative expense); Reimbursement of parent company expense; Warranty expense; Recruiting expenses; General and administrative expenses; Interdivisional expenses; Interfund transfer (minus expense recoveries); Exploration and Development (including prospect/geological, well abandonment & dry holes, exploration expenses, development expenses); Amounts not included in sub‑questions (1) to (20) above.
22. Total expenses
(sum of questions 1 to 21)
Guidelines
Please complete the questions 1 to 15 for books only, in all formats (not any other published material that your firm produces).
Sales of own and agency titles (net of returns) (Paper and digital book sales only).
Sources of revenue
A title is defined as a work produced for sale through any print, audio, CD‑ROM, online e‑books or other formats.
Include:
- titles bearing an ISBN published under the publisher's own imprint or under an imprint for which the publisher has acquired the publishing, management and marketing rights;
- non‑periodical printed publications having at least 48 pages of text or illustrations, collated or bound, excluding covers;
- non‑periodical printed publications having less than 48 pages but which you consider to be (are marketed as) a book (e.g., children's books and poetry books);
- titles published in print, audio, CD‑ROM, online e‑books and other formats;
- titles published with non‑book goods such as toys, etc.;
- titles sold under the form of masters for the purpose of reproduction (e.g., educational materials);
- atlases.
Exclude:
- publications issued for advertising purposes such as trade catalogues, prospectuses, tourist advertising, etc.;
- instruction books for assembling or operating machines, household appliances, etc., sold with the product;
- test sheets and music scores;
- timetables, price lists, directories, entertainment programs, calendars, school yearbooks, horoscopes, etc.;
- publications for internal use only, such as company regulations, reports, etc.;
- blank books such as ledgers and diaries;
- colouring books;
- newspapers and magazines;
- government publications and charts;
- publications containing advertising other than the publisher's own promotional materials.
3. All books with 2 languages in equal proportion must be classified in the category "Other languages".
4. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
5. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
7. Please report the number of books sold in Canada and export during the fiscal year. The publisher's own titles are to be reported separately from exclusive agency books sold.
Own titles: works published (or co‑published) in Canada by a firm holding the Canadian territorial rights to these titles.
Agency titles: titles which are published or reprinted outside of Canada, but sold in Canada.
Revenue from pre‑sold books should be reported in the year in which they are delivered.
8. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
9. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
10. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
11. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
12. Canadian author:
- A Canadian author (Canadian citizen) who lives abroad is considered a Canadian author
- If the author or translator is Canadian, the book must be classified as a Canadian author.
Collective work:
- A book with more than one author is considered Canadian‑authored if at least one of the co‑authors is Canadian
- A collective work (e.g., an anthology) is considered Canadian‑authored if at least 50% of the contributors are Canadian.
Foreign authors:
Any person living outside of Canada who is not a Canadian citizen.
Translation:
Whether it is a book with a simple translation or a translated book with adaptation, if the author or translator is Canadian, the book should be categorized as a Canadian author.
This section is designed to measure which sector of the economy purchases your services.
Please provide a percentage breakdown of your sales by type of client.
Please ensure that the sum of percentages reported in this section equals 100%.
1. Clients in Canada
a. Individuals and households
Please report the percentage of sales to individuals and households who do not represent the business or government sector.
b. Businesses
Percentage of sales sold to the business sector should be reported here.
Include:
- Sales to Crown corporations.
c. Governments, not‑for‑profit organizations and public institutions (e.g., hospitals, schools)
Percentage of sales to federal, provincial, territorial and municipal governments should be reported here.
Include:
- Sales to hospitals, schools, universities and public utilities.
2. Clients outside Canada
Please report the percentage of total sales to customers or clients located outside Canada including foreign businesses, foreign individuals, foreign institutions and/or governments.
Include:
- Sales to foreign subsidiaries and affiliates.
This section is intended to measure the value of international transactions on goods, services, and royalties and licences fees. It covers imported services and goods purchased outside Canada as well as the value of exported services and goods to clients/customers outside Canada. Please report also royalties, rights, licensing and franchise fees paid to and/or received from outside Canada. Services cover a variety of industrial, professional, trade and business services.
Mobile app
Include sales through any app, or application, that is downloaded and designed to run on a handheld device such as a smartphone or tablet (for example, places where a user may download these apps include Apple's App Store, Google Play or Blackberry App World).
Company website
Include sales through a browser‑based website where your organization maintains control of the content.
Third‑party website
Include sales through a browser‑based website where a third‑party maintains the structure of the website and control of the look and feel while your company only provides the product to be sold (for example, Amazon, Expedia, Etsy).
Electronic Data Interchange (EDI)
A standard format for exchanging business data. EDI is based on the use of message standards, ensuring that all participants use a common language.
