Contact us—2024 Census Test online form

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Required fields are marked with an asterisk (*).

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Every census employee will have an identification card that features the Statistics Canada identifier, along with their name, employment number and photo.

If a follow-up phone call to a household is needed, the census employee will clearly identify themselves.

If you would like to verify a census employee’s identity, starting May 6, 2024, you can call the Census Help Line at 1-833-835-2024.

If you are contacted by phone, “GOCGDC” should be displayed on your caller ID. The acronym stands for “Government of Canada / Gouvernement du Canada.”

To confirm the identity of a census employee or enumerator, please provide the required information in the “Comments” box.

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The 2024 Census Test questionnaires are available only in English and French. For the 2026 Census, the questions will be available in several other languages, including Indigenous languages.

People who do not understand English or French can call the Census Help Line at 1-833-835-2024. They can provide their phone number and the language they need help in.

Census employees who speak languages other than English and French may be available to help. Although it is not guaranteed that staff will be able to respond immediately in the requested language—every effort will be made to provide timely assistance.

Family and community members who speak the respondent’s requested language—in addition to English or French—are encouraged to help the respondent complete their questionnaire.

If respondents do not return a questionnaire, census employees will follow up and help them complete their questionnaire.

During the follow-up, if a language barrier is noticed and another household member is unable to help, a census employee who speaks the respondent’s language will contact the household. Census employees carry a language card to help them assist respondents who do not speak English nor French.

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You can mail your completed paper questionnaire to Statistics Canada using the return envelope provided in the package you received. If you lost the return envelope, please mail it to the address listed on your questionnaire.

To request a new return envelope, or if you have questions, please visit our website at www.census.gc.ca, where you can also chat online with us, or contact us at 1-833-835-2024. Respondents with access to TTY (for persons who are deaf or hard of hearing, or have a speech impairment) should call 1-833-830-3109. Video relay services (VRS) can also be used.

To request a return envelope, respondents can also provide the required information in the ‘Comments’ box.

Is this what you are looking for?

If you have been selected for the 2024 Census Test, you will receive a bilingual invitation letter. The letter provides instructions on how to complete your census test questionnaire. Paper questionnaires are provided by request only.

Online collection of the Census of Population follows the Government of Canada’s strategy for a digital-first approach to government services.

Online questionnaires cost less and have better response rates for individual questions than paper questionnaires. Data quality is also improved with online questionnaires because there are prompts for respondents when responses are invalid or there is missing information.

If you would prefer to receive a paper questionnaire, please call 1-833-739-2024 to request one. Enter the 16-digit secure access code printed on the letter you received and follow the automated instructions. A questionnaire will arrive by mail within 5 to 7 business days. You can then complete the paper questionnaire and return it by mail in the envelope provided.

To request a paper questionnaire, respondents can also provide the required information in the ‘Comments’ box.

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A large-print version of the questionnaire is available for the short- and long-form census test questionnaires (the 2A and 2A-L). Large-print questionnaires are printed on legal-sized paper in a larger font size, with space to enumerate two individuals and are available in French or English.

People who wish to obtain a large-print format or who need help completing their questionnaire should call the Census Help Line at 1-833-835-2024.

To request a large-print format, respondents can also provide the required information in the ‘Comments’ box.

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The questionnaire is not available in alternate formats.

A presentation of the census test questions and reasons why we ask the questions is available on the census website for reference purposes. The presentation is available in both American Sign Language and Quebec Sign Language, as well as in digital braille and audio formats.

People who are deaf or hard of hearing or have a speech impairment and need help completing their questionnaire should call the Census Help Line TTY number (1-833-830-3109) to request assistance. Video relay services can also be used.

 

To request braille, audio, video and sign language interpretation material, please provide the required information in the ‘Comments’ box.

 

Is this what you are looking for?

If you have your secure access code, you can complete your census questionnaire online on the census website. If someone else is currently at home, that person can include you in the household’s questionnaire—in which case no action is required from you.

If you live alone or do not have a secure access code, and are travelling within Canada or the United States, you can contact us at 1-855-335-2024 to complete your questionnaire over the phone with one of our agents. Respondents with access to TTY (for persons who are deaf or hard of hearing or have a speech impairment) should call 1-833-830-3109. Video relay services (VRS) can also be used.

If you are travelling overseas, you may be able to complete your census test questionnaire when you get home.

If you require a secure access code, please provide the required information in the “Comments” box.

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If you moved on or before Census Test Day (May 14, 2024), follow the instructions on the invitation letter you received at your current address to complete the census test questionnaire.

If you moved after Census Test Day (May 14, 2024), follow the instructions on the invitation letter you received at your previous address to complete the census test questionnaire.

If you require additional help with your census participation, please provide the required information in the “Comments” box.

Is this what you are looking for?

The questionnaire for your second residence must be partially completed and submitted.

Please begin the questionnaire and enter “0” as the number of persons living at the address. When prompted, choose a description of the address, and enter your name and telephone number. You can then submit the questionnaire.

If you received an invitation letter at both your second residence and your main one, please complete a questionnaire for each location.

The questionnaire for the dwelling where you live most of the time must be completed in full and submitted.

If Statistics Canada does not receive both questionnaires, you may be contacted for follow-up by phone or in person.

If you require additional assistance regarding your census participation, please provide the required information in the “Comments” box.

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If the person passed away before May 14, 2024, they should be excluded from the questionnaire for the household. If they lived alone, a partially completed questionnaire must be submitted to notify Statistics Canada that the dwelling is unoccupied and to prevent follow-up activities.

If the person passed away on or after May 14, 2024, the questionnaire for the household should be completed as usual, including the deceased. If they lived alone, please complete the questionnaire to the best of your ability.

If you require additional assistance regarding the inclusion of a deceased person in the census questionnaire, please provide the required information in the “Comments” box.

Is this what you are looking for?

A questionnaire still needs to be submitted for unoccupied dwellings and nonexistent dwellings or addresses.

Please visit the census website and log in using the secure access code. Then begin the questionnaire and enter “0” as the number of persons living at the address. When prompted, choose a description of the address, and enter your name and telephone number. You can then submit the questionnaire.

This notifies Statistics Canada that follow-up activities are not required for the address. Please disregard any reminder you may receive in the meantime.

If you cannot complete the questionnaire for this address and wish to notify us, please provide the required information in the “Comments” box.

Is this what you are looking for?

A questionnaire still needs to be submitted for unoccupied dwellings and nonexistent dwellings or addresses.

Please begin the questionnaire and enter “0” as the number of persons living at the address. When prompted, choose a description of the address, and enter your name and telephone number. You can then submit the questionnaire.

This notifies Statistics Canada that follow-up activities are not required for the address. Please disregard any reminder you may receive in the meantime.

If you cannot complete the questionnaire for this address and wish to notify us, please provide the required information in the “Comments” box.

Is this what you are looking for?

A Census Test invitation letter will be sent to selected households by mail or delivered by an enumerator.

The invitation letter asks households to complete their census questionnaire online and provides instructions on how to do so. The letter contains a unique 16-digit number located at the top of your invitation letter. It is associated with your census test questionnaire and is required to complete the questionnaire online. Paper questionnaires are available upon request by calling 1-833-835-2024.

Reminders are also sent in the weeks following the initial invitation mail-out.

Is this what you are looking for?

Official 2024 Census of Population website:
Welcome to the 2024 Census

Definition, data sources and methodology:
Census of Population

Data from previous censuses:
Census Program

Statistics Act

For additional information, please refer to the Frequently asked questions—2024 Census Test or the census test chatbot. You can learn about the chatbot terms of use on our website.

Is this what you are looking for?

Participation in the 2024 Census Test is mandatory.

Since accuracy depends on complete information, each household selected to participate in this test must, by law, provide the information.

Answers are collected under the authority of the Statistics Act and are kept strictly confidential.

Statistics Canada is bound by law to protect the confidentiality of the information respondents provide in the census. Only Statistics Canada employees who have taken the oath of secrecy have access to census questionnaires.

For additional information on the Statistics Act, you can consult the Statistics Act.

For additional information, please refer to the Frequently asked questions—2024 Census Test or the census test chatbot. You can learn about the chatbot terms of use on our website.

Is this what you are looking for?

Data from previous censuses are available on this web page: Census Program.

For any data enquiries, please communicate with the “Contact Us” team.

Agents are available Monday to Friday (except holidays) from 7:30 a.m. to 7:30 p.m., Eastern time.

Online form

Email
infostats@statcan.gc.ca

Telephone
Toll free: 1-800-263-1136
International: 1-514-283-8300
If you use an operator-assisted relay service, you can call us during regular business hours. You do not need to authorize the operator to contact us.

Fax
1-514-283-9350

TTY
1-800-363-7629

Mail
Statistics Canada
150 Tunney’s Pasture Driveway
Ottawa, Ontario
K1A 0T6

Is this what you are looking for?

Requests for the Census of Agriculture are handled by a different team.

If you need any assistance regarding the Census of Agriculture, please contact the Census Help Line at 1-855-859-6273. For TTY (a telecommunications device for deaf persons), please call 1-833-830-3109.

For general information on the Census of Agriculture, we invite you to consult the following web pages:

Frequently asked questions—Census of Agriculture.

2016 Census of Agriculture.

Is this what you are looking for?

Selected households will receive a census test invitation letter by mail or delivered by an enumerator. The invitation letter asks you to complete your census test questionnaire online by May 14, 2024, and provides instructions on how to do so. The letter contains your secure access code, which is a unique 16-digit number located at the top of your invitation letter. It is associated with your census test questionnaire and is required to complete the questionnaire online.

If you did not receive a secure access code or have misplaced it, you may contact the Census Help Line at 1-833-835-2024 to obtain a secure access code or for any additional information or assistance. Respondents with access to TTY (for persons who are deaf or hard of hearing, or have a speech impairment) should call 1-833-830-3109. Video relay services (VRS) can also be used. Please note that at peak periods, a live agent may not be immediately available to provide a new code.

If your secure access code isn’t working, your browser may not be configured to accept session cookies. If your computer does not meet the minimum requirements to access the online questionnaire, a page with instructions will be displayed.
Other possible reasons the system did not accept your secure access code include the following:

  • Your secure access code was not entered correctly.
  • A completed questionnaire for your household or agricultural operation has already been received by Statistics Canada.

Is this what you are looking for?

Requests for the Census of Agriculture are handled by a different team.

If you need any help with the Census of Agriculture, please contact the Census Help Line at 1-855-859-6273. For TTY (a telecommunications device for persons who are deaf or hard of hearing, or have a speech impairment), please call 1-833-652-0195. Video relay services (VRS) can also be used.

For general information on the Census of Agriculture, we invite you to consult the following web pages:

Frequently asked questions—Census of Agriculture

Census of Agriculture

Is this what you are looking for?

Any request received from media should be directed to Media Relations.

613-951-INFO (613-951-4636)
8:30 a.m. to 5:00 p.m., Eastern Time
Monday to Friday, excluding holidays

Email: STATCAN.mediahotline-ligneinfomedias.STATCAN@statcan.gc.ca

The team will provide an immediate response to media enquiries received on this line during business hours.

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