Canadian Internet Use Survey 2018

Why do we conduct this survey?

The objective of the 2018 Canadian Internet Use Survey is to measure the impact of digital technologies on the lives of Canadians. Information gathered will help to better understand how individuals use the Internet, including their intensity of use, demand for certain online activities, and interactions online. The resulting data will inform evidence-based policymaking, research, and program development, and provide international comparability regarding the use of digital technologies.

Module DI – Demographic Information

The following four questions ask for important information about the people in your household.

DI_1 Including yourself, how many persons are staying in your household?

Include all persons who have their main residence at this address, even if they are temporarily away.

Note: Press the help button (?) for additional information, including who to include and who not to include.

  • Number of persons:

Include as household members:

  • Persons for whom this address is the usual place of residence
  • A spouse or partner (including common-law or same sex) who usually resides at this address but may be away temporarily due to work or school
  • Members of the Canadian Forces posted to other regions but who consider this address their usual place of residence
  • Children temporarily away from home due to school or seasonal work but who consider this address as their usual place of residence and who have resided in this dwelling for a minimum of 30 days in the past 12 months
  • Children in a joint custody situation who reside at this address more than half their time
  • Children in a joint custody situation who live half the time at this address and if the child slept over in this dwelling the night before
  • Foster children currently living at this address
  • Persons temporarily residing in an institution who consider this as their usual place of residence, and who have been absent from this dwelling for less than six months
  • Landed immigrants for whom this address is their usual place of residence
  • Persons who are: applying for refugee status; attending school in Canada on student visas; or staying in Canada on work permits (and their families)
  • Persons who spend the winter months in the south (Snowbirds), but reside in this dwelling at least 6 months of the year.

Do not include as household members:

  • Persons residing in a specialized health institution for 6 months or more
  • Persons residing in a prison for 6 months or more
  • Representatives of foreign governments, and their families
  • Non-Canadians or landed immigrants living in Canada who have another "usual residence" outside of Canada
  • Foreign residents in Canada for personal or business travel.

DI_2 [Please provide your first name, last name, and age.] OR [Beginning with yourself, please provide the first name, last name, and age of all the people usually living at this address.]

Note: Press the help button (?) for additional information, including who to include and who not to include.

To add or remove a person, please return to the previous question and change the number of people staying at this address. Review and, if necessary, enter the names of the household members in the table and make any necessary corrections.
[people] OR [person]:

  • First name:
  • Last name:
  • Age:

DI_3 Please verify that you are listed first and all of the information is correct.

If all the information is correct, then press the Next button.

To make changes, please press the Previous button.

DI_4 What is the relationship of the following [people] OR [person] to you? (Listed from previous question)

Purpose:

To determine the relationship of each household member to you is used in the analysis and interpretation of changes in family and household characteristics and composition.

Definition:

Husband or wife: spouse by legal marriage (same sex or opposite sex).

Common-law partner: refers to two people of the opposite sex or the same sex who live together as a couple but who are not legally married to each other.

Foster father or mother: a person who is paid to provide care for a child less than 18 years old, and who is not the birth, adoptive or step parent of the child.

Foster son or daughter: a child less than 18 years old who is receiving care from someone who is being paid to provide that care, and who is not the child's birth, adoptive or step parent.

In-law: a person who is related by marriage only.

Person X (age #{ }) is:

  • Your husband or wife
  • Your common-law partner
  • Your father or mother
  • Your son or daughter (birth, adopted or step)
  • Your brother or sister
  • Your foster father or mother
  • Your foster son or daughter
  • Your grandfather or grandmother
  • Your grandson or granddaughter
  • Your in-law
  • Other related
  • Unrelated
    • Specify the relationship to this person:

DI_5 What was your sex at birth?

Sex refers to sex assigned at birth.

  • Male
  • Female

DI_6 What is your gender?

Refers to current gender which may be different from sex assigned at birth and may be different from what is indicated on legal documents.

Is it:

  • Male
  • Female
  • OR please specify
    • Specify your gender:

DI_7 Are you an Aboriginal person, that is, First Nations (North American Indian), Métis or Inuk (Inuit)?

Note: First Nations (North American Indian) includes Status and Non-Status Indians.

This question should be answered regardless of whether or not you are an Aboriginal person of North America.

Aboriginal people are usually those with ancestors who resided in North America prior to European contact and who identify with one of the three Aboriginal groups listed: First Nations (North American Indian), Métis and Inuk.

Persons who consider themselves to be East Indian or Asian Indian, or who have ethnic roots on the subcontinent of India, should respond "No" to this question. Individuals who refer to themselves as Métis in the context of mixed ancestry, but who do not have North American Aboriginal ancestry (for example, those from Africa, the Caribbean and South America) should respond "No".

Would you say:

  • No, not an Aboriginal person

OR

  • Yes, First Nations (North American Indian)
  • Yes, Métis
  • Yes, Inuk (Inuit)

DI_8 Can you speak English or French well enough to conduct a conversation?

Select "English only" or "French only", or "Both English and French", only if the person can carry on a conversation of some length on various topics in one or both of these languages.

For people who are deaf or for people who have a speech disability, report knowledge of English, French, both, or neither, by selecting the appropriate option.

  • English only
  • French only
  • Both English and French
  • Neither English nor French

DI_9 What language do you speak most often at home?

If you no longer understand the first language learned, indicate the second language learned.

Report the language spoken most often at home. Report more than one language only if all languages are spoken equally often.

For a child who has not yet learned to speak, report the language spoken most often to the child at home.

For a person who lives alone, report the language in which he or she feels most comfortable.

For people who are deaf or for people who have a speech disability, report knowledge of English or French as applicable, by marking the appropriate option. Other languages, including sign language, should be entered in the type-in box labeled "Specify other language".

When reporting other languages, be specific. For example, people who report Chinese should instead report the specific Chinese language: Cantonese, Mandarin, Cheochow, Fukien, Hakka, Shanghainese, Taiwanese, etc.

  • English
  • French
  • Other
    • Specify other language:

DI_10 What is the language that you first learned at home in childhood and still understand?

For a person who learned two or more languages at the same time in early childhood, report the language this person spoke most often at home before starting school.

Report two or more languages only if those languages were used equally often and are still understood by this person.

For a child who has not yet learned to speak, report the language spoken most often to this child at home.

For people who are deaf or for people who have a speech disability, report knowledge of English or French as applicable, by marking the appropriate option. Other languages, including sign language, should be entered in the type-in box labeled "Specify other language".

When reporting other languages, be specific. For example, people who report Chinese should instead report the specific Chinese language: Cantonese, Mandarin, Cheochow, Fukien, Hakka, Shanghainese, Taiwanese, etc.

  • English
  • French
  • Other
    • Specify other language:

The following three questions concern your activities last week.
Last week is from [date of first day of reference week] to [date of last day of reference week].

DI_11 Last week, did you work at a job or business?

Select 'Yes' if you worked at least one hour:

  • for pay (wages, salary, etc.)
  • in self-employment.

Select 'No' if you:

  • were away from work for the entire week for a reason such as vacation, illness, work schedule or layoff
  • did not have a job or business.
  • Yes
  • No

DI_12 Last week, did you have a job or business from which you were absent?

Select 'Yes' if you:

  • were away from work for the entire week for a reason such as vacation, illness, parental leave or work schedule
  • were self-employed with a business, but no work was available.

Select 'No' if you:

  • did not have a job or business
  • had a casual job, but no work was available.
  • Yes
  • No

DI_13 What was the main reason you were absent from work last week?

  • Vacation
  • Own illness or disability
  • Caring for own children
  • Caring for elder relative
    60 years of age or older
  • Maternity or parental leave
  • Other personal or family responsibilities
  • Labour dispute (strike or lockout)
    Employees only
  • Temporary layoff due to business conditions (Employees only)
  • Seasonal layoff
    Employees only
  • Casual job, no work available
  • Work schedule
    e.g., 10 days on, 10 days off, Employees only
  • Self-employed, no work available
    Self-employed only
  • Seasonal business
    Excluding employees
  • Other
    • Specify the main reason you were absent from work last week:

DI_14 Are you currently attending a school, college, CEGEP or university?

Report only attendance for courses that can be used as credits towards a certificate, diploma or degree. Distance learning for credit is included.

  • Yes
  • No

DI_15 Are you enrolled as a full-time or part-time student?

Each educational institution classifies students as full-time or part-time depending on the type of program, and the number of courses, credits or hours of instruction.

  • Full-time student
  • Part-time student

Module AC – Access to the Internet

The following questions are about your access to the Internet. Please exclude business and school-related use.

AC_16 During the past three months, have you used the Internet for personal use, from any location?

Exclude business and school-related use.

  • Yes
  • No

AC_17 Why have you not used the Internet during the past three months for personal use?

Select all that apply.

Was it:

  • The cost of service or equipment
  • No need, no interest or no time
  • Lack of confidence, knowledge, skills or training
  • Limitation of use due to a disability
  • Too much objectionable material on the Internet
  • Confidentiality, security or privacy concerns
  • Limited or no access to the Internet
  • Other
    • Specify other reasons:

AC_18 Do you have access to the Internet at home?

  • Yes
  • No
  • Don't know

AC_19 Why do you not have access to the Internet at home?

Select all that apply.

Is it:

  • The cost of Internet service
  • Cost of equipment
  • No need or no interest
  • Lack of confidence, knowledge, skills or training
  • Limitation of use due to a disability
  • Have access to the Internet elsewhere|
    e.g., at work, school, public library
  • Use a mobile data plan instead
  • Available service does not meet your needs
  • No Internet service available
  • Security or privacy concerns
  • No home computer or other device that can connect to the Internet
  • Other
    • Specify other reasons:

AC_20 During the past three months, did you access the Internet for personal use at any of the following locations?

Exclude use through a mobile data plan.

Select all that apply.

Did you access the Internet:

  • At work
  • At school
  • At a public library
  • At another public location
    e.g., medical centre, airport, community centre
  • At a business establishment
    e.g., shopping mall, restaurant, coffee shop
  • At home
  • At someone else's home
    e.g., friend, relative

OR

  • None

Module UI – Use of the Internet

The following questions are about your personal use of the Internet, from any location. Please exclude business and school-related use.

UI_21 Excluding time spent streaming content and using video gaming services, how many hours do you use the Internet in a typical week?

Streaming content: Streaming provides users with access to content, commonly audio or video, to be consumed immediately through a continuous transmission of data over the Internet, rather than through download and consumption once complete.

Netflix and Crave TV are examples of streaming services that offer video content, and Spotify and Apple Music are examples of streaming services that offer audio content.

Would you say:

  • Less than 5 hours per week
  • 5 to less than 10 hours per week
  • 10 to less than 20 hours per week
  • 20 to less than 40 hours per week
  • 40 hours or more per week

UI_22 During the past three months, what devices did you use to access the Internet?

Select all that apply.

Smartphone: A mobile phone that performs many of the functions of a computer, typically having a touchscreen interface, internet access, and an operating system capable of running downloaded applications. Apple iPhone and Samsung Galaxy are examples of smartphones.

Laptop or netbook: A laptop is a portable computer, usually battery-powered, small enough to rest on the user's lap and having a screen that closes over the keyboard like a lid. A netbook is a small, lightweight version of a laptop with many of the same computing features (e.g., surf the web, run software).

Tablet: A touch-screen monitor allowing users to navigate without the use of a keyboard (they may use their fingers or a stylus resembling a pen). It has many of the functions of a computer, the capability of connecting to the Internet, and an operating system capable of running downloaded applications. Apple iPad, Samsung Tab and Microsoft Surface are examples of tablets.

Other mobile devices, e.g., e-book reader: An e-book reader is an electronic device with a flat-panel display designed to read electronic books. An e-book or electronic book is a publication in digital form, consisting of text, images or both.

Desktop computer: A personal computer (PC) intended for regular use at a single location, as opposed to a mobile laptop or portable computer.

Media streaming device, e.g., Smart TV: A Smart TV is a television set with integrated Internet capabilities that offers computing ability and Internet connectivity.

Other Internet-enabled devices, e.g., gaming console, set-top box: A gaming console is a specialized computer system designed for interactive video gameplay and display. A video game console functions like a personal computer (PC) and is built with the same essential components. Xbox, PlayStation and Nintendo are examples of video gaming consoles. A set-top box (traditionally located on top of your TV) decodes signals from cable, satellite or Internet service providers. Most models offer DVR/PVR and high-definition resolution display.

Did you use:

  • A smartphone
    e.g., Apple iPhone, Samsung Galaxy
  • Laptop or netbook
  • Tablet
    e.g., Apple iPad, Samsung Tab, Microsoft Surface
  • Other mobile devices
    e.g., handheld gaming console, e-book reader, smart watch
  • Desktop computer
  • Media streaming device
    e.g., Apple TV, Amazon Fire TV, Google Chromecast, Smart TV
  • Other Internet-enabled devices
    e.g., gaming console, set-top box

UI_23 What Internet-connected smart home devices do you currently use in your primary residence?

Internet-connected smart home devices have the ability to be controlled or monitored remotely through an app or a website.

Select all that apply.

Smart speaker: A wireless, audio playback device that uses several types of connectivity (often Wi-Fi and Bluetooth) for additional functions. Smart speakers have special features to enhance ease of use, connect to multiple types of audio sources and provide additional functionality.

Some smart speakers feature digital assistants and can operate as home automation hubs. These devices are often part of a company's existing product stack. Examples include Google Home and Amazon Echo. Alexa Voice Services (AVS), the suite of services built around Amazon's voice-controlled artificial intelligence (AI) assistant, was introduced with Echo. AVS enables voice interaction online and with various systems in the environment and online.

Typically, smart speakers include Wi-Fi and Bluetooth connectivity. Simpler products range from Wi-Fi-enabled boom boxes to adjustable RGB LED smart speakers that can be spread through a home for distributed or localized stereo sound.

Smart switch: A small device that plugs into any outlet and allows users to control connected appliances wirelessly via an app.

Smart TV: A television set with integrated Internet capabilities or a set-top box for television that offers computing ability and Internet connectivity.

Do you use:

  • A smart speaker
    e.g., Google Home, Amazon Echo
  • Video camera connected to the Internet
    e.g., security camera, Nest Cam, baby monitor
  • Smart door or window lock
  • Smart thermostat
    e.g., Ecobee, Nest, Sensi
  • Smart switch or lights
    e.g., Samsung Smart Switch, Phillips Hue Light
  • Smart large appliance
    e.g., fridge, stove, dishwasher
  • Smart TV
  • Other
    e.g., garage door opener, vacuum

OR

  • None

UI_24A During the past three months, which of the following activities, related to communication, have you done over the Internet?

Select all that apply.

Sent messages using an instant messaging app: An instant messaging app is a common form of online communication where two or more persons exchange text to simulate a conversation. In addition to exchanging text, many instant messaging programs also allow users to share photos, or to display their Webcam.

Services such as Facebook Messenger or Google Chat are other examples of instant messaging programs. BBM and iMessage are instant messaging apps because they use Internet-based infrastructure.

Apps are software that can run on the Internet, mobile devices or computers. They are downloaded by a user and are designed to perform functions, activities or tasks to benefit the user.

Uploaded content to a blog or a personal website: A blog (short for 'weblog') is a public website where users post informal journals of their thoughts, comments and philosophies, often updated frequently and normally reflecting the views of the blog's creator. Blogs provide commentary or news on a particular subject such as food, politics or local news; some function as personal online diaries. The term 'blogging' is used as an example of contributing content online.

Have you:

  • Sent and received emails
  • Sent messages using an instant messaging app
    e.g., iMessage, Facebook Messenger, Whatsapp
  • Used social networking websites or apps
    e.g., Facebook, Twitter, Linkedin, Instagram, Snapchat
  • Made online voice calls or video calls
    e.g., Skype, Facetime, Google Voice
  • Used dating websites or apps
    e.g., Tinder, Plenty of Fish, Bumble, Match
  • Uploaded self-created content on sharing websites
    e.g., YouTube, Flickr
    Excluding social networking websites or apps.
  • Uploaded content to a blog or a personal website
    Excluding social networking websites or apps.

OR

  • None

UI_24B During the past three months, which of the following activities, related to accessing information, have you done over the Internet?

Select all that apply.

Have you:

  • Accessed the news
  • Checked the weather
  • Found locations and directions
    e.g., checking maps
  • Researched for information
    e.g., travel, health, community events, goods or services

OR

  • None

UI_24C During the past three months, which of the following activities, related to the use of entertainment, have you done over the Internet?

Select all that apply.

Listen to podcasts: A podcast is a digital audio file made available on the Internet for downloading to a computer or mobile device, typically available as a series, new installments of which can be received by subscribers automatically.

Watch streaming services, excluding live television: Streaming provides users with access to content, commonly audio or video, to be consumed immediately through a continuous transmission of data over the Internet, rather than through download and consumption once complete download with subsequent consumption.

Social networking websites and apps host a variety of content that is shared between users with registered accounts. They are designed to allow users to share messages, photos, videos, ideas, activities, events and interests within their individual networks.

Have you:

  • Listened to music
    e.g., web radio, streaming music
  • Listened to podcasts
  • Watched streaming services, excluding live television
    e.g., CraveTV, Netflix
  • Watched content on video-sharing websites
    e.g., YouTube, Vimeo
  • Watched streamed or live-streamed sports through a subscription
    e.g., NHL Center Ice, MLB.TV
  • Watched other streamed or live-streamed television
    e.g., news, general programming, sports not by subscription
  • Read books or magazines online
  • Played video games
  • Gambled online

OR

  • None

UI_24D During the past three months, which of the following activities, related to buying and selling online, have you done over the Internet?

Select all that apply.

Have you:

  • Bought new goods or services
  • Bought used goods
    e.g., used clothing or furniture on Kijiji, Craigslist or Facebook Marketplace
  • Traded services, or goods you owned through an app or website
  • Bought and sold stocks or financial products

OR

  • None

UI_24E During the past three months, which of the following other online activities, have you done over the Internet?

Select all that apply.

Use a virtual wallet: A virtual wallet, also called a digital wallet or an electronic wallet, is an encryption software which serves to provide the virtual equivalent of a wallet. It may contain digital cash, credit card information, shipping details, and a digital certificate for authentication of the wallet holder.

Have you:

  • Searched for employment
  • Conducted online banking
  • Used a virtual wallet
    e.g., Apple Pay, Masterpass
  • Taken formal training or learning through an organization or institution
  • Taken informal training or learning
    e.g., informal training tutorials, how-to videos, language learning apps
  • Made a donation to a registered charity
  • Booked appointments
  • Checked schedules or registered for classes
    e.g., swimming lessons, fitness classes, movies

OR

  • None

UI_25 During the past 12 months, have you felt that you were a victim of any of the following incidents on the Internet?

Select all that apply.

Did you experience:

  • Bullying
  • Harassment
  • Discrimination
  • Stalking
  • Misuse of personal pictures, videos or other content
  • Fraudulent use of your identity
  • Other

OR

  • No

UI_26 During the past 12 months, did you take a break from using the Internet, or decrease your time spent on the Internet, because you felt you were using it too often or for too long?

  • Yes
  • No

Module SM – Use of a Smartphone

The following questions are about your personal use of smartphones, from any location, including personal use on a work device.

SM_27 Do you have a smartphone that you use for personal use?

e.g., Apple iPhone, Samsung Galaxy

Smartphone: A mobile phone that performs many of the functions of a computer, typically having a touchscreen interface, Internet access, and an operating system capable of running downloaded applications. Apple iPhone and Samsung Galaxy are examples of smartphones.

  • Yes
  • No
  • Don't know

SM_28 Why do you not have a smartphone?

Select all that apply

Is it:

  • The cost of the service or device
  • No need or no interest
  • Lack of confidence, knowledge, skills or training
  • Only use a smartphone for work purposes
  • Use another person's smartphone when required
  • Other
    • Specify other reasons:

SM_29 In a typical day, which of the following scenarios apply to you?

Select all that apply

Typically:

  • You check your smartphone at least every 30 minutes
  • Before going to sleep, the last thing you do is check your smartphone
  • You use your smartphone while watching television
  • You use your smartphone while eating dinner

OR

  • None

SM_30 During the past 12 months, which of the following activities have you performed over the Internet using your smartphone?

Select all that apply

Watched streaming subscription services, excluding live television: Streaming provides users with access to content, commonly audio or video, to be consumed immediately through a continuous transmission of data over the Internet, rather than through download and consumption once complete.

Listened to streaming services, excluding live broadcasts: Streaming provides users with access to content, commonly audio or video, to be consumed immediately through a continuous transmission of data over the Internet, rather than through download and consumption once complete.

Used a virtual wallet to complete a purchase: A virtual wallet, also called a digital wallet or an electronic wallet, is an encryption software which serves to provide the virtual equivalent of a wallet. It may contain digital cash, credit card information, shipping details, and a digital certificate for authentication of the wallet holder.

Have you:

  • Purchased products or services
  • Sold products or services
  • Booked appointments for services
  • Watched streaming subscription services, excluding live television
    e.g., CraveTV, Netflix
  • Listened to streaming services, excluding live broadcasts
    e.g., Spotify, Apple Music
  • Used a virtual wallet to complete a purchase
  • Conducted online banking activities
  • Searched for employment
  • Researched information on government programs or services
    Include programs from all levels of government.
  • Tracked fitness or health
    e.g., step counting, meal planning

OR

  • None of the above

Module SN – Use of Social Networking Websites or Apps

The following questions are about your personal use of social networking websites or apps, from any location. Please exclude business-related use.

SN_31 Do you have any social networking accounts?

e.g., Facebook, Instagram, Snapchat, Twitter, LinkedIn, Periscope, Telegram, Nexopia.

Exclude websites or apps that are primarily used for email or instant messaging.

Social networking websites and apps host a variety of content that is shared between users with registered accounts. They are designed to allow users to share messages, photos, videos, ideas, activities, events and interests within their individual networks.

  • Yes
    • How many do you regularly use?
      • None
      • One
      • Two
      • Three
      • Four
      • More than four
  • No

SN_32 Why do you not regularly use social networking websites or apps?

Select all that apply.

Would you say:

  • No need, no interest or no time
  • Security or privacy concerns
  • Lack of confidence, knowledge, skills or training
  • Restricted access to the Internet
  • Been bullied or harassed
  • Negative experience other than being bullied or harassed
  • Other
    • Specify other reasons:

SN_33 What activities do you regularly do on social networking websites or apps?

Select all that apply.

Would you say:

  • Keep up to date with the activities of friends and family
  • Communicate with friends and family
  • Share or post your own thoughts, pictures or videos with friends and family
  • Share or post your own thoughts, pictures or videos publicly
  • Follow current events
    e.g., by following a news service or a reporter on social networks
  • Learn about government programs or services
    e.g., by following your municipality or an elected official on social networks
  • Other

OR

  • None

SN_34 During the past 12 months, did you experience any negative effects in your life because of your use of social networking websites or apps?

Select all that apply.

Have you:

  • Stayed online for longer periods than anticipated
  • Lost sleep
  • Had less physical activity
  • Had trouble concentrating on tasks or activities
    e.g., school, work
  • Had relationship issues with friends or family
  • Felt anxious
  • Felt depressed
  • Felt envious of the lives of others
  • Felt bullied or harassed
  • Felt frustrated or angry
  • Other

OR

  • No

Module GS – Use of Government Online Services

The following questions are about your personal use of government online services, from any location. Please exclude business-related use.

e.g., downloading and submitting documents, communicating with government officials, searching for information posted by government

GV_35 During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Include all federal, provincial and local government services in Canada.

Exclude activities performed solely for your job.

Select all that apply.

Have you:

  • Filed your income taxes on your own
    i.e., not submitted by someone else
  • Paid a government service fee, tax, fine or ticket
    e.g., drivers licence renewal, parking ticket
  • Researched information on by-laws or other regulations
  • Researched information on a government program or service
  • Expressed your opinion relating to government policies or programs
  • Provided feedback during an online government consultation
    e.g., input on amendments to federal government regulations such as those for food-packaging labels, informing changes to provincial health care, the need for and design of new pedestrian crossings on municipal roads  
  • Downloaded a government form
    e.g., passport renewal application, old age security application, drivers licence renewal, building permit
  • Submitted a form or application for a government program or service
  • Accessed an account for a government program or service
    e.g., My Account, accounts associated with drivers licences or health cards, public library account
  • Communicated with a government organization
  • Other

OR

  • None

GV_36 During the past 12 months, did you communicate via email with an elected member of government? Include all federal, provincial and local elected members in Canada.

Exclude activities performed solely for your job.

A Federal Member of Parliament, including the Prime Minister: The federal government is responsible for things such as citizenship and immigration, national defence, and trade with other countries. Members that are elected to the House of Commons are called Members of Parliament (MPs) and usually belong to a political party. The Prime Minister is the head of the federal government.

Provincial Member of Legislative Assembly, including the Premier: Provincial and territorial governments are responsible for things such as education, health care and highways. Members that are elected to a provincial government usually belong to a political party, and are called Members of Provincial Parliament (MPPs). Members that are elected to a territorial government sometimes belong to a political party, and are called Members of Legislative Assemblies (MLAs). The Premier is the head of provincial and territorial governments.

Elected official of local government: A local or municipal government is responsible for services such as firefighting, maintaining city streets and other local matters. Local or municipal governments must follow laws and guidelines as set out by their province, but are allowed to pass additional by-laws and acts unique to them. Municipalities may also be part of a larger county or regional government, which are also considered to be local governments. Common names for local governments include region, county, district, township, town, borough, village, etc. Examples of people who are elected to local or municipal governments include Mayors and Councillors. If there is no local or municipal government, services are provided by the provincial or territorial government.

  • Yes
    • What elected members of government have you communicated with via email?
      Select all that apply.
      Was it:
      • A federal Member of Parliament, including the Prime Minister
      • Provincial Member of Legislative Assembly, including the Premier
      • Elected official of local government
        e.g., mayor, city councillor, member of self-governing First Nation
  • No
  • Don't know

GV_37 During the past 12 months, did you communicate with an elected member of government using social networking websites or apps? Include all federal, provincial and local elected members in Canada.

Exclude activities performed solely for your job.

A Federal Member of Parliament, including the Prime Minister: The federal government is responsible for things such as citizenship and immigration, national defence, and trade with other countries. Members that are elected to the House of Commons are called Members of Parliament (MPs) and usually belong to a political party. The Prime Minister is the head of the federal government.

Provincial Member of Legislative Assembly, including the Premier: Provincial and territorial governments are responsible for things such as education, health care and highways. Members that are elected to a provincial government usually belong to a political party, and are called Members of Provincial Parliament (MPPs). Members that are elected to a territorial government sometimes belong to a political party, and are called Members of Legislative Assemblies (MLAs). The Premier is the head of provincial and territorial governments.

Elected official of local government: A local or municipal government is responsible for services such as firefighting, maintaining city streets and other local matters. Local or municipal governments must follow laws and guidelines as set out by their province, but are allowed to pass additional by-laws and acts unique to them. Municipalities may also be part of a larger county or regional government, which are also considered to be local governments. Common names for local governments include region, county, district, township, town, borough, village, etc. Examples of people who are elected to local or municipal governments include Mayors and Councillors. If there is no local or municipal government, services are provided by the provincial or territorial government.

  • Yes
    • What elected members of government have you communicated with via social networking websites or apps?
      Select all that apply.
      Was it:
      • A federal Member of Parliament, including the Prime Minister
      • Provincial Member of Legislative Assembly, including the Premier
      • Elected official of local government
        e.g., mayor, city councillor, member of self-governing First Nation
  • No
  • Don't know

GV_38 During the past 12 months, when using the Internet to interact with government officials, websites or services in Canada, which of the following problems have you encountered?

Select all that apply.

Was it:

  • Difficult to find the correct website
  • Difficult to find the information you needed on the website
  • The website was experiencing technical difficulties
  • The information provided on the website was missing or out-dated
  • The website's functions were not compatible with my Internet-connected device
  • You had concerns for your security or privacy
  • Other
    • Specify other problems:

OR

  • None

GV_39 What are the reasons you have not used the Internet to interact with government officials, websites or services in Canada during the past 12 months?

Select all that apply.

Was it:

  • Too difficult to find the correct website or information on the website
  • Easier to contact the government in person or by telephone
  • Information provided online was missing or out-of-date
  • Concern for security or privacy
  • No convenient access to a computer or Internet
  • Get the information from newspapers, radio or television
  • Never thought of searching or communicating that way
  • Other
    • Specify other reasons:

OR

  • No need, not interested or no time

Module OC – Online Content Consumption

The following questions are about online content consumption, from any location. Please exclude business-related use.

CC_40 Do you currently pay for a subscription to an online video streaming service, such as Netflix or CraveTV?

Online video streaming service: Streaming provides users with access to content, commonly audio or video, to be consumed immediately through a continuous transmission of data over the Internet, rather than through download and consumption once complete download with subsequent consumption.

  • Yes
  • No
    • Which of the following scenarios apply to you?
      Select all that apply.
      Would you say:
      • You use a free version
      • You use another subscriber's account
        e.g., friend, parent
      • OR You do not use an online video streaming service

CC_41 How many hours do you regularly spend streaming content through an online video service, such as Netflix or CraveTV?

Exclude time spent watching content previously downloaded.

Would you say:

  • None
  • Less than 5 hours per week
  • 5 to less than 10 hours per week
  • 10 to less than 20 hours per week
  • 20 to less than 40 hours per week
  • 40 hours or more per week

CC_42 Do you currently pay for a subscription to an online music streaming service, such as Spotify or Apple Music?

Online music streaming service: Streaming provides users with access to content, commonly audio or video, to be consumed immediately through a continuous transmission of data over the Internet, rather than through download and consumption once complete download with subsequent consumption.

  • Yes
  • No
    • Which of the following scenarios apply to you?
      Select all that apply.
      Would you say:
      • You use a free version
      • You use another subscriber's account
        e.g., friend, parent
      • OR You do not use an online music streaming service

CC_43 In regard to your consumption of online news, which of the following scenarios applies to you?

Select all that apply.

Would you say:

  • You access free online news
  • You pay for a subscription for online news
  • You receive a digital subscription as part of your paid, print subscription
  • You use another subscriber's online news account
  • You pay for online news occasionally

Module SP – Security, Privacy and Trust

The following questions are about security, privacy and trust when using the Internet for personal use, from any location. Please exclude business-related use.

SP_44 During the past 12 months, what methods did you use to verify your identity over the Internet?

Select all that apply.

Biometric security features: Biometric security features measure unique characteristics of a person, such as voice pattern, the iris or retina pattern of the eye, or fingerprint patterns, to authenticate a user and provide access to personal accounts.

Did you use:

  • A username and password
    e.g., to log into online accounts
  • Answers to personalized security questions
  • Partner login
    e.g., social networking or bank account verification to access or create accounts for other applications or services
  • Two-step verification with your mobile phone
    e.g., after initial username and password entered, code sent to your cellular phone through text message to also be entered online to access your account
  • Biometric security features for online functions
    e.g., fingerprint or facial recognition
    Exclude unlocking home screens on devices.
  • Password manager program
    e.g., saved passwords through browser
  • Other

OR

  • None

SP_45 During the past 12 months, what cyber security incidents have you experienced over the Internet?

Select all that apply.

A virus or other computer infection: A computer virus is a type of malicious software program, known as malware, that, when executed, replicates itself by modifying other computer programs and inserting its own code. When this replication succeeds, the affected areas are then said to be infected with a computer virus.

Received fraudulent emails and other messages: Fraudulent emails are emails sent to obtain personal or financial information from recipients and gain financially by being intentionally deceptive.

Getting redirected to fraudulent websites asking for personal information: Arriving involuntarily at websites that are claiming or appearing to have been set up by the legitimate provider.

Loyalty program points fraud: Loyalty programs are structured or long-term marketing efforts by companies which provide incentives to repeat customers demonstrating loyal behaviour. Often, following registration to the program, customers may accumulate points for transactions that can be used to make future purchases.

Loyalty program points fraud is an act of wrongful or criminal deception to unjustly claim, steal or redeem points collected by another person.

Asked to pay a cyber-ransom: Cyber-ransom is the exercise of extortion over the Internet, whereby someone prevents users of technologies from interacting with their files, applications or systems until a payment is made. Ransomware is the term used to describe the malicious software designed to block users' access.

Did you experience:

  • A virus or other computer infection
    e.g., worm or Trojan
  • Identity theft
  • Other abuse of personal information
    e.g., misuse of pictures, videos or personal data uploaded on websites
  • Received fraudulent emails or other messages
  • Hacked accounts or fraudulent messages sent from your accounts
  • Getting redirected to fraudulent websites asking for personal information
  • Fraudulent payment card use
    e.g., credit, debit
  • Loyalty program points fraud
  • Asked to pay a cyber-ransom
    e.g., extortion, ransomware
  • Other

OR

  • None

SP_46 What actions did you take following the cyber security incidents in the past 12 months?

Select all that apply.

Protection software: Also known as cyber security software, any computer program designed to enhance information security and defend computer devices against intrusion and unauthorized use of resources.

Have you:

  • Reported the incident to the company through which the incident occurred
  • Reported the incident to your Internet service provider
  • Reported the incident to a governmental authority
    e.g., police
  • Changed your Internet service provider
  • Installed, upgraded or subscribed to a protection software
  • Started carefully reading terms and conditions related to subscriptions and applications
  • Changed passwords more frequently
  • Deleted accounts associated with the security incidents
  • Changed credit or debit card number associated with the incidents
  • Other

OR

  • None

SP_47 Have you done any of the following to protect your laptop or computer from cyber security incidents?

Select all that apply.

Automatic updates: Updates that are done automatically via the Internet, not requiring manual programming or periodic authorization.

Did you:

  • Enable automatic updates on your operating systems
  • Manually update your operating systems on a regular basis
  • Use additional cyber security measures beyond the default software
    e.g., Norton, McAfee, Avast, Virtual Private Network

OR

  • No

SP_48 Have you done any of the following to protect your mobile devices, such as a smartphone and tablet, from cyber security incidents?

Select all that apply.

Automatic updates: Updates that are done automatically via the Internet, not requiring manual programming or periodic authorization.

Did you:

  • Enable automatic updates on your operating systems
  • Manually update your operating systems on a regular basis
  • Use additional cyber security measures beyond the default software
    e.g., Norton, McAfee, Avast, Virtual Private Network

OR

  • No

Module DS – Digital Skills

The following questions are about your digital skills.

DS_49 During the past 12 months, what learning activities have you taken to improve your skills relating to the use of computers, software or applications?

Select all that apply.

Have you taken:

  • Free online training or self-guided learning
    e.g., How-to videos, language learning apps, blogs
  • Instruction from friends or family
  • Free training through community centres or senior centres
  • Other free training provided by public programs or organizations, other than your employer
  • Training paid for by yourself
  • Training paid or provided by your employer

OR

  • None

DS_50 During the past 12 months, which of the following software-related activities have you carried out using any device?

Select all that apply

Used word processing software: Used computer programs that allow for creating, editing, saving and printing documents mainly containing text.

Created presentations, or documents with text and pictures, tables, or charts: This activity includes, but is not limited to, the use of computer software specifically designed for creating presentations, like Microsoft Powerpoint, Prezi and Keynote.  The activity of creating presentations can be conducted in programs not specifically designed for the development of presentations, but should contain multiple elements, such as text with pictures, text with tables, or text with charts.

Used spreadsheet software basic functions: Used computer programs that allow for entry of text and numbers into digital spreadsheets to organize information and relate information between cells of the spreadsheet, including basic mathematic functions like adding and subtracting.

Used spreadsheet software advanced functions to organize and analyze data: Refers to the use of computer programs that allow for the manipulation of data in digital spreadsheets using functions that include sorting, filtering, creating charts, pivot tables and process automation with macros.

Used software to edit photos, video or audio files:  Refers to the use of computer programs to edit photographs, video or audio files. This may include enhancing images or sound, adding special effects to videos, etc.

Written code in a programming language: Refers to the use of computer programs to create a sequence of instructions for the computer, called code, which are written in programming language. This is done to automate performing a specific task or solving a given problem.

Uploaded files or photos to an online data storage space: Refers to the storing of electronic data, such as files or photos to a third party service via the Internet. This could be a paid or free service.

Have you:

  • Copied or moved files or folders
  • Used word processing software
    e.g., Word, TextEdit, Google Docs
  • Created presentations, or documents with text and pictures, tables or charts
    e.g., PowerPoint, Prezi, Keynote, Google Slides
  • Used spreadsheet software basic functions
    e.g., Excel, Open Office, Google Sheets
  • Used spreadsheet software advanced functions to organize and analyze data
    e.g., SPSS, Stata, Minitab, Excel's advanced functions
  • Used software to edit photos, video or audio files
    e.g., Adobe Photoshop, Pixlr, Paintshop
  • Written code in a programming language
    e.g., Notepad++, Atom, UltraEdi
  • Uploaded files or photos to an online data storage space
    e.g., iCloud, Google Drive, Dropbox

OR

  • None

DS_51 During the past 12 months, which of the following Internet-related activities have you carried out?

Select all that apply.

Blocked emails, including junk-mail or spam.

Junk mail: unwanted or unsolicited advertising or promotional material received through email.

Spam: Unsolicited emails, often sent with an intent to make money from its recipients through legitimate means, such as inserted advertisements, or illegitimate means, such as imbedded links that deploy viruses or gain external users digital access to your computer files.

Shared files using an online data storage space.

Data storage service: A service used for archiving data in forms for use by a computer or other electronic device.

Have you:

  • Deleted your browser history
  • Blocked emails, including junk mail and spam
  • Blocked other types of messages
    e.g., messages on instant messaging apps or social network accounts
  • Downloaded files from the Internet to your computer or other devices
  • Changed the privacy settings on accounts or apps to limit your profile or personal information
  • Changed the privacy settings on accounts or apps to enable or disable your location
  • Shared files using an online data storage space
    e.g., iCloud, Google Drive, Dropbox
  • Backed up files using an online data storage space
    e.g., iCloud, Google Drive, Dropbox

OR

  • None

DS_52 During the past 12 months, have you carried out any of the following activities on any of your devices?

Select all that apply.

Used your smartphone as a GPS device for directions.

Smartphone: A smartphone is defined as a mobile phone that performs many of the functions of a computer, typically having a touchscreen interface, Internet access and an operating system capable of running downloaded applications.

Connected a new device via Bluetooth.

Bluetooth: A standard for the short-range wireless interconnection of mobile phones, computers, and other electronic devices.

Enabled automatic updates for, or manually updated, operating systems on any of your devices

Most security software provides an option to users to download and install updates automatically at regular intervals, or to update manually. Security updates may contain new virus definitions or updates to protect against new or emerging security threats. Updates do not refer to subscription renewals, such as annual or monthly fees required using the software.

Operating system (OS): The software that supports a computer or other electronic device's basic functions, through which applications for varied uses can interact and be installed.

Have you:

  • Connected a new device to a Wi-Fi network
  • Used the Internet to transfer photos or videos from one device to another
  • Changed the security settings on your router to limit or enable traffic
  • Used your smartphone as a GPS device for directions
  • Changed the privacy settings on your device to enable or disable your location
  • Connected a new device via Bluetooth
    e.g., smartphone, computer, speaker, car
  • Enabled automatic updates for, or manually updated, operating systems on any of your devices

OR

  • None

Module EC – E-Commerce

The following questions are about your use of e-commerce services, including your use of these services for your household, for orders of digital goods and services, physical goods and other services. Your answers should relate to your use from any location, and exclude business-related use.

Include only orders where the commitment to buy was made online.

EC_53 During the past 12 months, what digital goods or services did you purchase?

Exclude:

  • any bundles included in the payment of other services such as cable or satellite
  • any online purchases of physical books or bundles including paper versions.

Select all that apply.

E-books, audio books or podcast books

E-book: Also known as an electronic book, this book publication is in digital form, consisting of text, images or both, readable on a flat-panel display of computers or other electronic devices.

Did you purchase:

  • Music downloads or streaming subscriptions
  • Video downloads or streaming subscriptions
    e.g., Netflix, NHL LIVE
  • E-books, audio books or podcast books
  • Video or audio podcasts, excluding podcast books
  • Online newspapers or magazines
  • Digital gift cards purchased online, for online redemption
  • Online gambling
  • Online gaming, gaming applications, game downloads or in-game purchases
  • Online data-storage services
    e.g., iCloud, Google Drive, Dropbox
  • Other applications, software or online subscriptions
    e.g., tax software, antivirus
  • Other digital goods or services ordered over the Internet

OR

  • None

EC_54 During the past 12 months, how much did you spend on the digital goods or services you purchased?

If precise figures are not available, please provide your best estimate in Canadian dollars.

Exclude:

  • any bundles included in the payment of other services such as cable or satellite
  • any online purchases of physical books or bundles including paper versions.
During the past 12 months, how much did you spend on the digital goods or services you purchased?
Digital goods or services Rounded to the nearest CAN$
a) Music downloads or streaming subscriptions  
b) Video downloads or streaming subscriptions
e.g., Netflix, NHL LIVE
 
c) E-books, audio books or podcast books  
d) Video or audio podcasts, excluding podcast books  
f) Online newspapers or magazines  
Digital gift cards purchased online, for online redemption  
g) Online gambling  
h) Online gaming, gaming applications, game downloads or in-game purchases  
i) Online data-storage services
e.g., iCloud, Google Drive, Dropbox
 
j) Other applications, software or online subscriptions
e.g., tax software, antivirus
 
k) Other digital goods or services ordered over the Internet  
Total  

EC_55 During the past 12 months, what physical goods did you order over the Internet that were delivered or picked up?

Exclude purchases made through online bulletin boards, such as Kijiji or Craigslist.

Select all that apply.

Did you order:

  • Clothing, jewellery or accessories
  • Books or magazines
  • Toys and games
    e.g., video games, board games, action figures
  • Consumer electronics
    e.g., mobile telephones, cameras, stereos, televisions, DVD or Blu-Ray players
  • Housewares
    e.g., large or small appliances, furniture
  • Sports equipment
  • Home improvement or gardening supplies
    e.g., tools
  • Automotive products
  • Gift cards
  • Food or beverages not from restaurants
    e.g., groceries, alcohol, specialty foods
  • Prescription drugs or products
    e.g., glasses, orthotics
  • Non-prescription health or beauty products
    e.g., vitamins, cosmetics
  • Non-prescription cannabis
  • Other physical goods ordered online

OR

  • None

EC_56 During the past 12 months, from whom were your online orders of goods delivered?

Select all that apply.

Was it from:

  • Merchants in Canada
    • From where in Canada?
      Select all that apply.
      Were they:
      • In your province of residence
      • In other provinces
      • In Canada, but province unknown
  • Merchants in the United States
  • Merchants from other countries
  • Merchants of unknown country of origin

EC_57 During the past 12 months, what is your best estimate of the amount you spent on physical goods ordered over the Internet?

If precise figures are not available, please provide your best estimate in Canadian dollars.

Exclude:

  • amounts that were spent on products that were eventually returned
  • purchases made through online bulletin boards, such as Kijiji or Craigslist.
  • Rounded to the nearest CAN$

OR

  • Don't know

EC_58 Of the following ranges, what would you estimate to be the amount you spent on physical goods ordered over the Internet during the past 12 months?

Exclude:

  • amounts that were spent on products that were eventually returned
  • purchases made through online bulletin boards, such as Kijiji or Craigslist.

Would you say:

  • Less than $200
  • $200 to less than $500
  • $500 to less than $1,000
  • $1,000 to less than $5,000
  • $5,000 or more

EC_59 During the past 12 months, did you use peer-to-peer ride services, such as Uber and Lyft?

Include if the service was facilitated by and paid for using an online platform.

Peer-to-peer ride services: Services that connect riders and drivers through a mobile application that acts as an intermediary and processes the payment from the rider to the driver.

Online platform: An online platform is an online marketplace that places one party in touch with another, such as buyers and sellers. Examples are eBay, Craigslist, Amazon Marketplace, Airbnb and Uber. The online system may be entirely self controlled or it may allow third-party apps to connect via the platform's programming interface (API).

Exclude:

  • if the service required the exchange of cash or payment in person
  • car rental services, car-sharing and traditional taxi services.
  • Yes
    • What is your best estimate of the total amount that you personally spent on these ride services in Canada?
      Enter '0' if there is no value to report.
      • Rounded to the nearest CAN$
    • What is your best estimate of the total amount in Canadian dollars that you personally spent on these ride services outside Canada?
      Enter '0' if there is no value to report.
      • Rounded to the nearest CAN$
  • No

EC_60 During the past 12 months, did you use peer-to-peer accommodation services, such as Airbnb and Flipkey?

Include if the service was facilitated by and paid for using an online platform.

Peer-to-peer ride services: Services that connect riders and drivers through a mobile application that acts as an intermediary and processes the payment from the rider to the driver.

Online platform: An online platform is an online marketplace that places one party in touch with another, such as buyers and sellers. Examples are eBay, Craigslist, Amazon Marketplace, Airbnb and Uber. The online system may be entirely self controlled or it may allow third-party apps to connect via the platform's programming interface (API).

Exclude:

  • if the service required the exchange of cash or payment in person
  • traditional accommodation rentals e.g., hotel rooms, hostels
  • bookings made using room rental services or through travel websites e.g., Foursquare, Expedia, Hotel Tonight.
  • Yes
    • What is your best estimate of the total amount that you personally spent on these accommodation services in Canada?
      Enter '0' if there is no value to report.
      • Rounded to the nearest CAN$
    • What is your best estimate of the total amount in Canadian dollars that you personally spent on these accommodation services outside Canada?
      Enter '0' if there is no value to report.
      • Rounded to the nearest CAN$
  • No

EC_61 During the past 12 months, what other services did you order over the Internet?

Exclude:

  • purchases made through online bulletin boards, such as Kijiji or Craigslist.
  • purchases for peer-to-peer ride services, such as Uber and Lyft
  • peer-to-peer accommodation services, such as Airbnb and Flipkey

Select all that apply.

Did you order:

  • Food or beverages delivered from restaurants
  • Travel arrangements
    e.g., hotel reservations, rental cars, airplane ticket
  • Tickets for entertainment events
    e.g., concerts, sports
  • Organized sports or fitness
    e.g., fitness classes, gym membership, soccer
  • Child care registration
    e.g., summer camps, organized activities
  • Photographic services
    e.g., Photobook Canada, Shutterfly
  • Other services ordered online

OR

  • None

EC_62 During the past 12 months, what is your best estimate of the amount you spent on these other services ordered over the Internet?

If precise figures are not available, please provide your best estimate in Canadian dollars.

Exclude:

  • purchases made through online bulletin boards, such as Kijiji or Craigslist
  • purchases for peer-to-peer ride services, such as Uber and Lyft
  • exclude peer-to-peer accommodation services, such as Airbnb and Flipkey.
  • Rounded to the nearest CAN$

OR

  • Don't know

EC_63 Of the following ranges, what would you estimate to be the amount you spent on services ordered over the Internet during the past 12 months?

Exclude:

  • purchases made through online bulletin boards, such as Kijiji or Craigslist.
  • purchases for peer-to-peer ride services, such as Uber and Lyft
  • exclude peer-to-peer accommodation services, such as Airbnb and Flipkey

Would you say:

  • Less than $200
  • $200 to less than $500
  • $500 to less than $1,000
  • $1,000 to less than $5,000
  • $5,000 or more

EC_64 During the past 12 months, how did you pay for the goods and services ordered over the Internet?

Select all that apply

Virtual wallet: A virtual wallet, also called a digital wallet or an electronic wallet, is an encryption software which serves to provide the virtual equivalent of a wallet. It may contain digital cash, credit card information, shipping details, and a digital certificate for authentication of the wallet holder.

Electronic bank transfer: A method of payment over the Internet, whereby funds are transferred between bank accounts. It may take the form of an Interac email money transfer. To deposit money received in an email money transfer, users are typically required to answer a security question and to have their bank account set up for online banking.

Crypto-currency: A digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank.

Did you use:

  • An online payment service
    e.g., Paypal, Google Checkout
  • Virtual wallet
    e.g., Apple Pay, Masterpass
  • Credit card previously saved or entered at time of purchase
    e.g., store website, mobile application
  • Debit card
  • Electronic bank transfer
  • Prepaid gift card or online voucher
  • Reward points or redemption program
    e.g., Aeroplan, Scene, credit card points
  • Crypto-currency
    e.g., Bitcoin, Ethereum
  • Other

EC_65 During the past 12 months, did you research a product online before going to a physical store to purchase it?

Physical store: A traditional store that may or may not have an online presence, which one can physically visit.

  • Yes
    • Why did you buy it in a physical store?
      Select all that apply.
      Would you say:
      • Better price for product
      • Avoid shipping costs
      • Easier to return product
      • Wanted or needed the product right away
      • Wanted to see, hold or try on the product before purchasing
      • Was able to ask retail staff questions before purchasing
      • Product or service was not available to purchase over the Internet
      • Store's website was not user friendly
      • Other
  • No

EC_66 During the past 12 months, where did you make your online purchases of goods or services?

Select all that apply

Physical store: A traditional store, that may or may not have an online presence, which one can physically visit.

A store website associated with physical stores: The website of a retailer that is also associated with a physical store (a traditional store, not online, which one can physically visit).

Website of an exclusively online retailer: The website of a retailer that operates solely online, with no association to a physical store.

Website or app selling on behalf of other businesses or individuals: The website of a retailer that operates solely online, with no association to a physical store, that sells products or services produced or provided by other companies or individuals.

Did you purchase from:

  • A store website associated with physical stores
    e.g., Walmart, Best Buy, Banana Republic
  • Website of an exclusively online retailer
    e.g., Amazon selling on its own behalf, Wayfair, Clearly Contacts, Casper
  • Website or app selling on behalf of other businesses or individuals
    e.g., Amazon selling on behalf of third parties, Etsy, EBay, Airbnb
  • Other

EC_67 During the past 12 months, have you ordered goods or services online from businesses specifically because they were Canadian?

  • Yes
    • Why did you order from these businesses?
      Select all that apply.
      Would you say:
      • Faster delivery time
      • Easier to return product
      • No duties or brokerage fees
      • Less expensive
      • Perceived higher quality
      • Ideological reasons
        e.g., environmental, humanitarian, political
      • To support the Canadian economy or maintain loyalty to Canadian businesses
      • Other
  • No

EC_68 During the past 12 months, have you encountered any of the following problems while trying to complete an online order?

Select all that apply

Did you encounter:

  • Technical failure of website during ordering or payment
  • Difficulty finding information
    e.g., shipping cost or time, return policies, warranties or legal rights
  • Final cost higher than indicated when checking out
    e.g., higher delivery cost, unexpected transaction fees or duties
  • The speed of your Internet connection was too slow to complete a purchase
  • Foreign retailer did not sell or ship to Canada
  • Concern for your security or privacy

OR

  • None

EC_69 During the past 12 months, have you encountered any of the following problems after completing an online order?

Select all that apply

Did you encounter:

  • Speed of delivery slower than indicated
  • Final cost higher than indicated
    e.g., higher delivery costs, unexpected transaction fees or duties
  • Wrong or damaged goods or services delivered
  • Product was lower quality than expected
  • Difficulty finding information
    e.g., product tracking, return policies, warranties or legal rights
  • Never received product
  • Received counterfeit product
  • Fraudulent use of personal information
    e.g., misuse of credit card details
  • Complaint process provided unsatisfactory results
  • Concern for your security or privacy
  • Other

OR

  • None

EC_70 Why did you not order any goods or services over the Internet during the past 12 months?

Select all that apply

Would you say:

  • Lack of confidence, knowledge, skills or training
  • Security or privacy concerns
  • Concerns about delivery or returns
    e.g., shipping costs or concerns about returning goods
  • Availability
    e.g., products not always available to a Canadian address
  • Internet connection speed is too slow
  • Wanted the opportunity to see, hold, or try on the product before purchasing
  • Do not have a credit card for online transactions
  • Other
    • Specify other reasons:

OR

  • No need or no interest

Module OW – Online Work

The following questions are about your experience with online work and working away from your usual workplace.

OW_71 During the past 12 months, have you done any telework?

Telework is a flexible work arrangement whereby employees have approval to carry out some or all of their work duties from a place other than the employer's office.

  • Yes
  • No
  • Don't know

OW_72 During the past 12 months, have you used an Internet-connected device at home that was provided by your employer?

Exclude devices you use for self-employment.

  • Yes
  • No

OW_73 During the past 12 months, was there an expectation from your employer that you use the Internet to stay connected outside of your regular work hours?

  • Yes
  • No

OW_74 During the past 12 months have you used the Internet to earn income?

Include money made through online bulletin boards

  • Yes
    • What type of income was this?
      Select all that apply.
      Was it a:
      • Main source of income
      • Additional source of income
  • No

OW_75 Through what method did you earn this income during the past 12 months?

Select all that apply.

Online bulletin board: An online version of a typical market, whereby products or services for sale are displayed for purchase or hire by individuals. The payment for goods or services obtained or sold through online bulletin boards is done in person, at the time of the sale.

Platform-based peer-to-peer services: Services for sale that ultimately result in a commitment to pay, between individuals through a platform or an online marketplace. The platform acts as an intermediary or third party, by placing buyers and sellers in touch with each other. Some examples of platform-based peer-to-peer services are ride sharing, cleaning, handyman, plumbing or electrical.

Online freelancing: Paid work secured and submitted to the contracting party over the Internet by someone working by the hour, day, or job, rather than on a part-time or full-time regular or salaried basis. Some examples of online freelancing are data entry, translation, photo editing or website design.

Crowd-based microwork: The collaboration of individuals and businesses to complete one-off jobs in exchange for payment.  Usually, this type of work over the Internet is secured by individuals posting their skills on an online job board which businesses can access, or businesses post their need for work to be completed on a job board, at which point accessing individuals can apply for the work. Crowd-based microwork jobs could include describing a product, finding duplicate webpages or writing algorithms.

Was it through:

  • Online bulletin board for physical goods
    e.g., Etsy, Kijiji, Ebay
  • Online bulletin board for services
    e.g., Kijiji, Craigslist
  • Platform-based peer-to-peer services
    e.g., Uber, Airbnb, AskforTask
  • Online freelancing
    e.g., Upwork, Freelancer, Catalant, Proz, Fiverr
  • Crowd-based microwork
    e.g., Amazon Mechanical Turk, Cloudflower
  • Advertisement-based income
    e.g., income earned through YouTube or personal blogs
  • Other

OW_76 How did you earn income using an online bulletin board for physical goods during the past 12 months?

Select all that apply.

Have you:

  • Sold used or second-hand goods
  • Sold goods that you built or created
  • Rented out physical assets you own
  • Other

OW_77 What is your best estimate of the total income you earned through the Internet during the past 12 months?

Would you say:

  • Less than $200
  • $200 to less than $1,000
  • $1,000 to less than $10,000
  • $10,000 to less than $20,000
  • $20,000 to less than $50,000
  • $50,000 or more

Module HA – Household Internet Connection

The following questions are about your household Internet connection.

HA_78 How is your household currently connected to the Internet?

Select all that apply.

Fibre-optic: A fibre-optic cable is a network cable that contains strands of glass fibres inside an insulated casing. It is designed for long distance, very high performance data networking and telecommunications. Compared to wired cables, fibre optic cables provide higher bandwidth and can transmit data over longer distances.

Cable Internet: Many Internet Service Providers (e.g., Rogers, Vidéotron, Shaw, Teksavvy) offer Internet services by cable. Coaxial cable that was traditionally used to provide television services can be upgraded to also facilitate Internet access. Over time, Internet by cable has become available in many (though not all) areas where cable television is available.

Digital subscriber line (DSL): Refers to high-speed Internet access over telephone lines. The service is many times faster than traditional dial-up Internet access. The technology consists of twisted copper pair that has been upgraded to offer the capacity to support Internet service. DSL may also be known as ADSL (Asymmetric DSL), and a fast version of the service is sometimes known as VDSL (Very-high-bitrate DSL). Another main difference between high-speed DSL packages and traditional dial-up services is that users' telephone lines remain available to receive or make telephone calls while connected to the Internet using high-speed DSL connections. (With dial-up Internet service, the telephone line is typically unavailable for phone calls, except in special cases where users pay a fee in order to have their dial-up Internet connection interrupted in order to receive calls whenever a telephone call comes in).

Dial-up through telephone line: Dial-up is a method of connecting to the Internet using a traditional telephone line. A modem is required, and the bandwidth (or transmission speed) is limited to 64 kilobits per second (kbps).

Mobile data plan: A data plan is a mobile Internet service for a wireless handheld device that allows users to access the Internet from anywhere via a 3G, 4G, or LTE network. The service is provided by mobile operators for a fee that may be billed monthly or on a per-usage basis.

Other fixed LTE hotspot: Mobile hotspots are a recent technology that allows you to connect your Internet capable devices to the Internet through a wireless, portable device. The hotspot forms an on-the-spot Wi-Fi network and you can connect a number of computers or gadgets to the network for simple, fast Internet access.

Note: LTE is a standard for high speed wireless communication for mobile devices and data terminals.

Fixed wireless, point-to-point: A fixed wireless, point-to-point connection (requiring line of site reception) is a form of wireless Internet access and is found mostly in rural areas. It works by sending an Internet signal from a central distribution tower to a receiver, which may be located on the roof of a dwelling. In order for this service to work, homes receiving the signal must have clear 'line-of-sight' reception from the transmission tower. That is, the technology requires a path unobstructed by hills or large trees in the vicinity.

Satellite broadband: Satellite broadband is transmitted wirelessly via a satellite dish, rather than relying on a network of broadband wires or cables. It works similar to satellite TV, but with satellite broadband, data can also be sent out or uploaded to the satellite. An advantage is that it can be distributed anywhere as long as there is a clear line of sight to the satellite, which means it is common in rural areas.

Broadband: Refers to telecommunication in which a wide band of frequencies is available to transmit information. Because a wide band of frequencies is available, information can be sent on many different frequencies or channels within the band at the same time, allowing more information to be transmitted in a given amount of time (much as more lanes on a highway allow more cars to travel on it at the same time). Broadband internet connections allow connection to the World Wide Web digitally, rather than through use of the dial-up service. A digital connection (DSL and cable) is faster and allows usage of a traditional phone line while simultaneously being connected to the Internet.

Municipal wireless: A citywide wireless network, which is usually achieved by providing municipal broadband via Wi-Fi to large parts, or all of a municipal area. The typical deployment design uses hundreds of wireless access points positioned outdoors, often on poles. The operator of the network acts as a wireless Internet service provider.

Is it:

  • Fiber-optic
  • Cable Internet
  • Digital subscriber line (DSL)
  • Dial-up through telephone line
  • Mobile data plan
  • Other fixed LTE hotspot
    e.g., TurboStick, SmartHub
  • Fixed wireless, point-to-point
  • Satellite broadband
  • Municipal wireless
    e.g., wireless Internet provided in the city
  • Other

OR

  • No home Internet connection

OR

  • Don't know

HA_79 What is the maximum advertised download speed of your home Internet connection?

Download speed: Refers to how fast a computer or other electronic device obtains data from a remote location, either through cables or a type of wireless connection.

Is it:

  • Less than 5 megabits per second (Mbps)
  • 5 to less than 20 Mbps
  • 20 to less than 100 Mbps
  • 100 or more Mbps
  • Don't know

Module FD – Further Demographic Information

The following questions are about further demographic information.

FD_80 What is the highest certificate, diploma or degree that you have completed?

No certificate, diploma or degree: This category includes persons who have not obtained any certificates, diplomas or degrees or their equivalents.

Secondary (high) school diploma or equivalency certificate of person: Secondary (high) school diploma or equivalency certificate refers to whether or not a person has completed a secondary school or high school diploma, graduation certificate, or equivalency certificate. Secondary school (high school) diploma or graduation certificate includes academic or vocational high school diplomas or certificates as may be obtained by graduating from a secondary school. High school equivalency certificate includes the successful completion of a high school equivalency test such as the General Educational Development (GED) test, or obtaining an Adult Basic Education (ABE) certificate where it is equivalent to the completion of secondary school.

Trades certificates and diplomas refers to certificates or diplomas in the trades obtained by a person from accredited educational institutions or provincial, territorial or federal authorities. It includes certificates, diplomas or equivalents awarded to persons following successful completion of a course of study or training program in entry-level vocations, or in career and technical trades occupations. This includes persons who obtained qualifications from secondary level vocational training programs in the province of Quebec - such as the Diplôme d'études professionnelles/Diploma of Vocational Studies (DEP/DVS). It also includes persons who have successfully completed a formalized apprenticeship program, consisting of on-the-job training which may be accompanied by course work or 'in-class' technical training, and have received a Certificate or Diploma of Apprenticeship and/or a Certificate of Qualification or Journeyperson's designation in their trade. It also includes persons who have not completed an apprenticeship program but who amassed sufficient work experience in a trade and have successfully passed the certification exam to obtain a Certificate of Qualification from the provincial, territorial or federal authority.

College, CEGEP or other non-university certificate or diploma: This category includes persons who obtained a postsecondary certificate or diploma from a community college; a CEGEP (either general/pre-university or technical); an institute of technology; a school of nursing; a private business school; a private or public trade school; or a vocational school. Included in this category are persons who obtained a teaching or nursing certificate awarded by a provincial department of education, with the exception of teachers' or nurses' qualifications at the bachelor level or above obtained at university-affiliated faculties of education or nursing. Persons with an apprenticeship or trades certificate and no other college, CEGEP or other postsecondary and non-university certificate or diploma are excluded from this category. Persons with university certificates, diplomas or degrees are also excluded from this category.

University certificate or diploma below bachelor level: This category includes persons who have obtained a university certificate or diploma below the bachelor level and who have not obtained any higher degrees, certificates or diplomas. University certificates or diplomas are commonly connected with professional associations in fields such as accounting, banking, insurance or public administration. The certificates and diplomas referred to in this category do not require a bachelor's degree as a prerequisite.

Bachelor's degree : This category includes persons who have obtained a bachelor's degree awarded by a degree-granting institution and who have not obtained any higher degrees, certificates or diplomas. It includes for example, Bachelor of Arts, Bachelor of Science, and Bachelor of Laws.

University certificate, diploma or degree above bachelor level (highest): This category includes persons who have obtained, through a degree-granting institution, a certificate, diploma or degree that usually requires a bachelor's degree as a prerequisite. This category includes persons who have obtained any of the following:

1) degree in medicine, dentistry, veterinary medicine or optometry;

2) master's degree or

3) earned doctorate.

  • Less than high school diploma or its equivalent
  • High school diploma or a high school equivalency certificate
  • Trades certificate or diploma
  • College, CEGEP or other non-university certificate or diploma (other than trades certificates or diplomas)
  • University certificate or diploma below the bachelor's level
  • Bachelor's degree
    e.g., B.A., B.A.(Hons.), B.Sc., B.Ed., LL.B.
  • University certificate, diploma or degree above the bachelor's level

FD_81 Are you now, or have you ever been a landed immigrant in Canada?

A landed immigrant, or permanent resident, is a person who has been granted the right to live in Canada permanently by immigration authorities.

  • Yes
  • No

Now a question about total household income.

FD_82 What is your best estimate of your total household income, received by all household members, from all sources, before taxes and deductions, during the year ending December 31, 2018?

Income can come from various sources such as from work, investments, pensions or government. Examples include Employment insurance, social assistance, child benefits and other income such as child support, spousal support (alimony) and rental income.

Exclude capital gains.

  • Rounded to the nearest CAN$

FD_83 In which of the following groups did your total household income fall for the year ending December 31, 2018?

Is it:

  • Less than $10,000
  • $10,000 to less than $25,000
  • $25,000 to less than $50,000
  • $50,000 to less than $75,000
  • $75,000 to less than $100,000
  • $100,000 to less than $125,000
  • $125,000 to less than $150,000
  • $150,000 or more
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