Archived - Canadian Survey on Business Conditions, first quarter of 2024

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Flow condition: If respondent is in the NPO sample, go to Q27. Otherwise, go to Q1.

Business or organization information

1. Which of the following categories best describes this business or organization?

  • Government agency
  • Private sector business
  • Non-profit organization
    • Who does this organization primarily serve?
      • Households or individuals
        e.g., child and youth services, community food services, food bank, women's shelter, community housing services, emergency relief services, religious organization, grant and giving services, social advocacy group, arts and recreation group
      • Businesses
        e.g., business association, chamber of commerce, condominium association, environmental support or protection services, group benefit carriers (pensions, health, medical)
  • Don't know

Business or organization information

2. In what year was this business or organization first established?

Please provide the year this business or organization first began operations.

Year business or organization was first established:
OR
Don't know

  • Approximately how long ago was this business or organization first established?
    • 2 years ago or less
      Established in 2024, 2023, or 2022.
    • 3 to 10 years ago
      Established in 2014 to 2021.
    • 11 to 20 years ago
      Established in 2004 to 2013.
    • More than 20 years ago
      Established in 2003 or earlier.
    • Don't know

3. Over the last 12 months, which of the following international activities did this business or organization conduct?

Select all that apply.

  • Export or sell goods outside of CanadaInclude both intermediate and final goods.
  • Export or sell services outside of Canada
    Include services delivered virtually and in person.
    e.g., software, cloud services, legal services, environmental services, architectural services, digital advertising
  • Make investments outside of Canada
  • Sell goods to businesses or organizations in Canada who then resold them outside of Canada
  • Import or buy goods from outside of CanadaInclude both intermediate and final goods.
  • Import or buy services from outside of Canada
    Include services received virtually and in person.
    e.g., software, cloud services, legal services, environmental services, architectural services, digital advertising
  • Relocate any business or organizational activities or employees from another country into Canada
    Exclude temporary foreign workers.
  • Relocate any business or organizational activities or employees from Canada to another country
  • Engage in other international business or organizational activities
    OR
  • None of the above

4. Over the next three months, how are each of the following expected to change for this business or organization?

Exclude seasonal factors or conditions.

  • Number of employees
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Vacant positions
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Sales of goods and services offered by this business or organization
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Selling price of goods and services offered by this business or organization
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Demand for goods and services offered by this business or organization
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Imports of goods or services
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Exports of goods or services
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Operating income
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Operating expenses
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Profitability
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Cash reserves
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Capital expenditures
    e.g., machinery, equipment
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Training expenditures
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Marketing and advertising budget
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know
  • Expenditures in research and development
    • Increase
    • Stay about the same
    • Decrease
    • Not applicable
    • Don't know

Flow condition: If “Decrease” is selected for “Number of employees” in Q4, go to Q5. Otherwise, go to Q6.

Number of employees

5. Is the expected decrease in employees primarily due to layoffs?

  • Yes
  • No
  • Don't know

Business or organization obstacles

6. Over the next three months, which of the following are expected to be obstacles for this business or organization?

Select all that apply.

  • Shortage of labour force
  • Recruiting skilled employees
  • Retaining skilled employees
  • Shortage of space or equipment
  • Rising cost of inputs
    An input is an economic resource used in a firm's production process.
    e.g., labour, capital, energy and raw materials
  • Rising costs in real estate, leasing or property taxes
  • Rising inflation
  • Rising interest rates and debt cost
    e.g., borrowing fees, interest payments
  • Difficulty acquiring inputs, products or supplies from within Canada
  • Difficulty acquiring inputs, products or supplies from abroad
  • Maintaining inventory levels
  • Insufficient demand for goods or services offered
  • Fluctuations in consumer demand
  • Attracting new or returning customers
  • Cost of insurance
  • Transportation costs
  • Obtaining financing
  • Increasing competition
  • Challenges related to exporting or selling goods and services outside of Canada
  • Maintaining sufficient cash flow or managing debt
  • Other obstacle
    • Specify other obstacle:
  • OR
  • None of the above

Flow condition: If at least two obstacles are selected in Q6, go to Q7. Otherwise, go to Q8.
Display condition: Display in Q7 the obstacles selected in Q6.

7. Of the obstacles selected in the previous question, what obstacle is expected to be the most challenging over the next three months?

  • Shortage of labour force
  • Recruiting skilled employees
  • Retaining skilled employees
  • Shortage of space or equipment
  • Rising cost of inputs
    An input is an economic resource used in a firm's production process.
    e.g., labour, capital, energy and raw materials
  • Rising costs in real estate, leasing or property taxes
  • Rising inflation
  • Rising interest rates and debt costs
    e.g., borrowing fees, interest payments
  • Difficulty acquiring inputs, products or supplies from within Canada
  • Difficulty acquiring inputs, products or supplies from abroad
  • Maintaining inventory levels
  • Insufficient demand for goods or services offered
  • Fluctuations in consumer demand
  • Attracting new or returning customers
  • Cost of insurance
  • Transportation costs
  • Obtaining financing
  • Increasing competition
  • Challenges related to exporting or selling goods and services outside of Canada
  • Maintaining sufficient cash flow or managing debt
  • Other obstacle

Flow condition: If "Difficulty acquiring inputs, products or supplies from within Canada", "Difficulty acquiring inputs, products or supplies from abroad", or "Maintaining inventory levels" is selected in Q6, go to Q8. Otherwise, go to Q11.

Supply chain challenges

8. How long does this business or organization expect the following to continue to be an obstacle?

  • Difficulty acquiring inputs, products or supplies from within Canada
    • Less than 3 months
    • 3 months to less than 6 months
    • 6 months to less than 12 months
    • 12 months or more
    • Don't know
  • Difficulty acquiring inputs, products or supplies from abroad
    • Less than 3 months
    • 3 months to less than 6 months
    • 6 months to less than 12 months
    • 12 months or more
    • Don't know
  • Maintaining inventory levels
    • Less than 3 months
    • 3 months to less than 6 months
    • 6 months to less than 12 months
    • 12 months or more
    • Don't know

9. Over the last three months, how have supply chain challenges experienced by this business or organization changed?

Supply chain challenges include difficulty acquiring inputs, products or supplies from within Canada or abroad and difficulty maintaining inventory levels.

Exclude seasonal factors or conditions.

  • Supply chain challenges have worsened
    • Which of the following factors have contributed to these challenges?
      Select all that apply.
      • Increased prices of inputs, products or supplies
      • Increased delays in deliveries of inputs, products or supplies
      • Supply shortages resulted in fewer inputs, products or supplies being available
      • Supply shortages resulted in no inputs, products or supplies available
      • Other factor
        • Specify other factor:
      • OR
      • Don't know
  • Supply chain challenges have remained about the same
  • Supply chain challenges have improved

10. Over the next three months, how does this business or organization expect supply chain challenges to change?

Supply chain challenges include difficulty acquiring inputs, products or supplies from within Canada or abroad and difficulty maintaining inventory levels.

Exclude seasonal factors or conditions.

  • Supply chain challenges are expected to worsen
  • Supply chain challenges are expected to remain about the same
  • Supply chain challenges are expected to improve

Flow condition: If "Government agency" is selected in Q1, go to Q12. Otherwise, go to Q11.
Display condition: If "Non-profit organization" is selected in Q1, do not display "Transfer the business" or "Sell the business" in Q11.

Expectations for the next year

11. Over the next 12 months, does this business or organization plan to do any of the following?

Select all that apply.

  • Expand current location of this business or organization
  • Expand operations of this business or organization internationally
  • Expand operations of this business or organization into a new province or territory within Canada
  • Move operations of this business or organization to another province or territory within Canada entirely
  • Expand this business or organization to other locations within the same province or territory
  • Expand this business or organization without increasing physical space
    i.e., hiring more staff who will work remotely, or expanding online sales capacity
  • Restructure this business or organization
    Restructuring involves changing the financial, operational, legal or other structures of the business or organization to make it more efficient or more profitable.
  • Acquire other businesses, organizations or franchises
  • Invest in other businesses or organizations
  • Merge with other businesses or organizations
  • Reduce the physical space of this business or organization
  • Scale down operations of this business or organization to within a single province or territory within Canada
  • Transfer the business
  • Sell the business
  • OR
  • Close the business or organization
  • OR
  • Don't know
  • OR
  • None of the above

2023 revenues compared with 2022

12. Compared with 2022, how did the revenues of this business or organization change in 2023?

Compared with 2022:

  • Revenues were higher in 2023
    • Compared with 2022, by approximately what percentage were revenues higher in 2023?
      Provide your best estimate rounded to the nearest percentage.
      • Percentage revenues were higher by in 2023:
      • OR
      • Don't know
  • Revenues were the same in 2023
  • Revenues were lower in 2023
    • Compared with 2022, by approximately what percentage were revenues lower in 2023?
      Provide your best estimate rounded to the nearest percentage.
      • Percentage revenues were lower by in 2023:
      • OR
      • Don't know
  • Don't know

Online sales

13. What percentage of total sales were made online in 2023?

Online sales, or electronic commerce (e-commerce) refers to all sales of a business' goods or services where orders were received, and the commitment to purchase was made, over the Internet.
Include sales made on this business's or organization's website and third-party websites and apps.
Exclude the delivery of digital products and services for which orders were not made online and orders received or commitments to purchase made by telephone, videoconferencing, facsimile or email.
If there were no sales made online, enter "0".
Provide your best estimate rounded to the nearest percentage.

Percentage of total sales in 2023 made online:
OR
Don't know

Wages

14. Over the next 12 months, does this business or organization expect the average wages paid to change?

  • Average wages are expected to increase
    • By what percentage are average wages expected to increase?
      Provide your best estimate rounded to the nearest percentage.
      • %:
      • OR
      • Don't know
  • Average wages are expected to decrease
    • By what percentage are average wages expected to decrease?
      Provide your best estimate rounded to the nearest percentage.
      • %:
      • OR
      • Don't know
  • Average wages are expected to stay approximately the same
  • Don't know

Interest rates

15. What is the level of impact interest rates have on this business or organization?

  • No impact
  • Low impact
  • Medium impact
  • High impact
  • Don't know

Flow condition: If "Low impact", "Medium impact", or "High impact" is selected in Q15, go to Q16. Otherwise, go to Q17.

16. Which of the following has been most impacted by interest rates for this business or organization?

  • New borrowing costs
  • Cost of existing debt
  • Capital expenditures
  • Sales of products and services offered by this business or organization
  • Financing for customers
  • Exchange rates
  • Investments made by this business or organization
  • Don't know

Net zero carbon emissions

17. Does this business or organization have commitments, or is it considering commitments to net zero carbon emissions?

Net zero carbon emissions means cutting greenhouse gas emissions to as close to zero as possible, with any remaining emissions re-absorbed from the atmosphere, by oceans and forests for instance.

  • Yes, this business already has commitments to net zero carbon emissions
  • Yes, this business is considering commitments to net zero carbon emissions
  • No, this business has no current commitments and is not considering commitments to net zero carbon emissions
  • Don't know

Generative AI

18. Which of the following best describes this business's or organization's use of Generative AI?

Generative AI takes data from data scientists and learns to identify patterns based on what it has learned. Examples might include tools like ChatGPT or Dall-E, or other tools that create new or original content, chat responses, designs, or synthetic data.

  • Already using Generative AI
  • Have plans to use Generative AI
  • Considered using but have no current plans to implement Generative AI
  • Have not considered using Generative AI
  • Don't know

Flow condition: If "Already using Generative AI" or "Have plans to use Generative AI" is selected in Q18, go to Q19. Otherwise, go to Q20.

19. How does or how can Generative AI create value for this business or organization?

Generative AI takes data from data scientists and learns to identify patterns based on what it has learned. Examples might include tools like ChatGPT or Dall-E, or other tools that create new or original content, chat responses, designs, or synthetic data.

Select all that apply.

  • Accelerate development of creative content
    e.g., social media posts, advertising campaign
  • Increase automation in tasks, without reducing employment
  • Automate tasks to replace employees
  • Achieve cost efficiencies
  • Improve client or customer experience
  • Drive data-driven decision making
  • Minimize workforce recruitment and retention challenges
  • Other manner
    • Specify other manner:

Liquidity

20. Does this business or organization have the cash or liquid assets required to operate for the next three months?

  • Yes
  • No
    • Will this business or organization be able to acquire the cash or liquid assets required?
      • Yes
      • No
      • Don't know
  • Don't know

Debt

21. Over the next three months, does this business or organization plan to apply for a new line of credit, a new term loan, a new non-residential mortgage, or refinancing of an existing non-residential mortgage?

Include commercial mortgages.
Exclude residential mortgages.

  • Yes
  • No
    • Does this business or organization have the ability to take on more debt?
      Answer based on this business's or organization's ability, even if there are no plans to take on more debt.
      • Yes
      • No
        • For which of the following reasons is this business or organization unable to take on more debt?
          Select all that apply.
          • Cash flow
          • Lack of confidence or uncertainty in future sales
          • Request would be turned down
          • Too difficult or time consuming to apply
          • Interest rates are unfavourable
          • Payment terms are unfavourable
          • Credit rating
          • Other reason
            • Specify other reason:
          • OR
          • Not applicable
          • OR
          • Don't know
      • Don't know
  • Don't know

Working arrangements

22. Over the next three months, what percentage of the employees of this business or organization is anticipated to do each of the following?

Exclude contractors.
Exclude employees that are primarily engaged in providing driving or delivery services or employees that primarily work at client premises.

Working on-site refers to working from an office or job site.
Working remotely refers to an employee working from home or another location of the employee's choosing, other than their regular on-site location.

Provide your best estimate rounded to the nearest percentage.
If the percentages are unknown, leave the question blank.

a. Work on-site exclusively
Percentage of employees:
b. Work on-site most hours
Percentage of employees:
c. Work approximately the same number of hours on-site and remotely
Percentage of employees:
d. Work remotely most hours
Percentage of employees:
e. Work remotely exclusively
Percentage of employees:

Future outlook

23. Over the next 12 months, what is the future outlook for this business or organization?

  • Very optimistic
  • Somewhat optimistic
  • Somewhat pessimistic
  • Very pessimistic
  • Don't know

Employment information

24. For each of the employment categories below, please provide the proportion of employees of this business or organization that are women and men.

For a smaller business or organization, a senior management position could be the owner or operator.

For a larger business or organization, senior management positions may include: Executive Director, President, Vice-President, Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, General Manager, Chairperson, or Corporate Controller.

Provide your best estimate rounded to the nearest percentage.

  • In senior management positions
    • Percentage of employees that are women:
    • Percentage of employees that are men:
  • In all other management positions
    • Percentage of employees that are women:
    • Percentage of employees that are men:
  • In all other positions
    i.e., employees who do not occupy a management position
    • Percentage of employees that are women:
    • Percentage of employees that are men:

Flow condition: If "Private sector business" is selected in Q1, go to Q25. Otherwise, go to "Contact person".

Ownership

(i) The groups identified within the following questions are included in order to gain a better understanding of businesses owned by members of various communities across Canada.

25. What percentage of this business or organization is owned by each of the following groups?

Provide your best estimate rounded to the nearest percentage.
If the business or organization is not owned by anyone that falls under that group, please enter "0".

What percentage of this business or organization is owned by women?
Percentage of business or organization owned by women:
OR
Don't know

What percentage of this business or organization is owned by First Nations, Métis or Inuit peoples?
Percentage of business or organization owned by First Nations, Métis or Inuit peoples:
OR
Don't know

What percentage of this business or organization is owned by immigrants to Canada?
Percentage of business or organization owned by immigrants to Canada:
OR
Don't know

What percentage of this business or organization is owned by persons with a disability?
Percentage of business or organization owned by persons with a disability:
OR
Don't know

What percentage of this business or organization is owned by lesbian, gay, bisexual, transgender, queer, or two-spirited (LGBTQ2) people?
Percentage of business or organization owned by LGBTQ2 people:
OR
Don't know

What percentage of this business or organization is owned by members of visible minorities?
A member of a visible minority in Canada may be defined as someone (other than an Indigenous person) who is non-white in colour or race, regardless of place of birth.
Percentage of business or organization owned by visible minorities:
OR
Don't know

Flow condition: If more than 50% of this business or organization is owned by members of visible minorities, go to Q26. Otherwise, go to "Contact person".

26. It was indicated that at least 51% of this business or organization is owned by members of visible minorities. Please select the categories that describe the owner or owners.

Select all that apply.

  • South Asian
    e.g., East Indian, Pakistani, Sri Lankan
  • Chinese
  • Black
  • Filipino
  • Latin American
  • Arab
  • Southeast Asian
    e.g., Vietnamese, Cambodian, Laotian, Thai
  • West Asian
    e.g., Afghan, Iranian
  • Korean
  • Japanese
  • Other group
    • Specify other group:
  • OR
  • Prefer not to say

Flow condition: If respondent is not in the NPO sample, go to "Contact person".

Board members

27. Does this organization have a board of directors?

  • Yes
    • As of December 31, 2023, how many filled positions and vacant positions did the board of directors have?
      If the numbers are unknown, leave the question blank.
      • Number of filled positions:
      • Number of vacant positions:
      • OR
      • Don't know
  • No
  • Don't know

Flow condition: If "Yes" is selected in Q27 and the "Number of filled positions" is greater than 0, go to Q28. Otherwise, go to Q29.

(i) The groups identified within the following question are included in order to better understand the composition of boards of directors of non-profit organizations across Canada.

28. As of December 31, 2023, how many of this organization's board members were part of each of the following groups?

If the board of directors does not include anyone that falls under that group, please enter "0".

How many of this organization's board members were women?

Include cisgender and transgender women.
Number of board members that were women:
OR
Don't know

How many of this organization's board members were non-binary?
Include persons who are not exclusively men nor women.
e.g., agender, gender fluid, queer, two-spirit
Number of board members that were non-binary:
OR
Don't know

How many of this organization's board members were First Nations, Métis or Inuit peoples?
Number of board members that were First Nations, Métis or Inuit peoples:
OR
Don't know

How many of this organization's board members were persons with a disability?
Include visible and non-visible disabilities.
Number of board members that were persons with a disability:
OR
Don't know

How many of this organization's board members were members of visible minorities?
A member of a visible minority in Canada may be defined as someone (other than an Indigenous person) who is non-white in colour or race, regardless of place of birth.
Number of board members that were members of visible minorities:
OR
Don't know

Flow condition: If "Yes" is selected in Q27, go to Q29. Otherwise, go to Q30.

29. What is the primary role of the board of directors for this organization?

  • Overseeing the day-to-day operations of the organization
  • Ensuring the organization's mission and purpose are met
  • Providing proper financial, fiduciary, and strategic oversight and direction
  • Overseeing fundraising, membership efforts, and community relations
  • Ensuring presence of adequate resources, legal and ethical integrity, accountability and professional discipline
  • Other role
    • Specify other role:

Flow condition: If the non-profit organization has at least one employee, go to Q30. Otherwise, go to Q31.

Senior managers

(i) The groups identified within the following question are included in order to better understand the composition of senior managers of non-profit organizations across Canada.

30. Does this organization have senior managers?

Senior managers: A senior manager's position might be a Director, Executive Director, President, Vice-President, Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, General Manager, or Corporate Controller.

Please consider senior managers in the context of your organization.

  • Yes
    • As of December 31, 2023, how many total senior managers did this organization have and how many were part of each of the following groups?
      If this organization's senior managers do not include anyone that falls under that group, please enter "0".
      If the number of senior managers in that group is unknown, leave it blank.
      • How many total senior managers did this organization have?
        • Total number of senior managers:
      • How many senior managers were women?
        Include cisgender and transgender women.
        • Number of senior managers that were women:
      • How many senior managers were non-binary?
        Include persons who are not exclusively men nor women.e.g., agender, gender fluid, queer, two-spirit
        • Number of senior managers that were non-binary:
      • How many senior managers were First Nations, Métis or Inuit peoples?
        • Number of senior managers that were First Nations, Métis or Inuit peoples:
      • How many senior managers were persons with a disability?
        Include visible and non-visible disabilities.
        • Number of senior managers that were persons with a disability:
      • How many senior managers were members of visible minorities?
        A member of a visible minority in Canada may be defined as someone (other than an Indigenous person) who is non-white in colour or race, regardless of place of birth.
        • Number of senior managers that were members of visible minorities:
  • No
  • Don't know

Volunteers

31. How many people did volunteer work for this organization in 2023?

Please provide your best estimate.
Exclude volunteers who were paid employees of this organization.

Number of volunteers:
OR
Don't know

Financial information

32. Which of the following types of external financing did this organization apply for in the past 12 months?

Select all that apply.

  • Mortgage
  • Business line of credit
  • Term loan
  • Business credit card
  • Government grants, subsidies, government guaranteed loans or non-repayable contributions
  • Other type of external financing
    • Specify other type of external financing:
  • OR
  • Don't know
  • OR
  • None of the above

Flow condition: If "None of the above" is selected in Q32, go to Q33. Otherwise, go to Q34.

33. Over the last 12 months, for which of the following reasons did this organization not request external financing?

Select all that apply.

  • Thought the request would be turned down
  • Applying for financing is too difficult or time consuming
  • Cost of financing is too high
  • Unaware of financing sources (private or government) that are available to this organization
  • Other reason
    • Specify other reason:
  • OR
  • Financing was not required
  • OR
  • Don't know

Funding

34. In 2023, what percentage of this organization's funding was received from each of the following sources?

Please provide your best estimate.

Funding from government

  • Percentage of funding, received from the Federal Government:
  • Percentage of funding, received from provincial or territorial governments:
  • Percentage of funding, received from municipal governments:
  • Percentage of funding, received from other government organizations:

Donations and foundation funding

  • Percentage of funding, fees for goods and services, other than those provided to government:
  • Percentage of funding, membership fees or dues:
  • Percentage of funding, earnings from endowments or investments, including interest income:
  • Percentage of funding, charitable gaming:
    • e.g., bingo, raffles, pull-tickets

Other sources of funding

  • Percentage of funding, individual donations:
    • Include funds from planned giving received during the year.
  • Percentage of funding, corporate sponsorships, donations or grants:
    • Include support from corporate foundations.
  • Percentage of funding, fundraising organizations:
    • Include federated groups and intermediaries such as the United Way, CanadaHelps and fundraising arms that are separately registered.
    • e.g., hospital foundations
  • Percentage of funding, foundation gifts or grants:
    • e.g., family foundations, trusts, donor advised funds, community foundations
  • Percentage of funding, other transfers or disbursements from charities or non-profit organizations:
  • Percentage of funding, all other funding not included above:

Total: Should sum to 100%.

Expenses

35. In 2023, what percentage of this organization's expenses were spent on each of the following items?

Please provide your best estimate.

  • Percentage of expenses, salaries and benefits:
    • Include subcontractors.
  • Percentage of expenses, rental and building occupancy:
    • Include office space, land, buildings, equipment and vehicles.
  • Percentage of expenses, office and computer related expenses:
    • Include costs related to telephone, Internet, office supplies, postage and computer upgrades.
  • Percentage of expenses, professional and business fees:
    • e.g., legal, accounting, consulting fees, technical fees
  • Percentage of expenses, business taxes, licenses and permits:
    • e.g., business tax, license fees, property taxes
  • Percentage of expenses, all other expenses not included above:

Total: Should sum to 100%.

Groups served

36. In 2023, which of the following groups did this organization serve through its programs and activities?

Consider programs and activities that are focused on specific communities.

Select all that apply.

  • General public or all people in a particular area
  • First Nations, Métis or Inuit peoples
  • Racialized communities
  • People living with mental health conditions
  • People living with physical health conditions
  • Women
  • Men
  • Members of the 2SLGBTQ+ community
  • Children or youth
  • Seniors
  • People of particular ethnic, cultural or linguistic backgrounds
  • People of a particular religion or spiritual affiliation
  • Migrants or asylum seekers
  • People with addictions
  • Low-income households or individuals
  • Families
  • Veterans
  • Those formerly incarcerated
  • Rural, remote or northern populations
  • People in particular occupations, or union members
  • Other groups
    • Specify other groups:
  • OR
  • This organization doesn't directly serve people or groups
  • OR
  • Don't know

Flow condition: If at least two groups served are selected in Q36, go to Q37. Otherwise, go to Q38.
Display condition: Display in Q37 the groups served selected in Q36.

37. Of the groups that this organization indicated serving through its programs and activities in the previous question, what is the primary group that this organization served?

  • General public or all people in a particular area
  • First Nations, Métis or Inuit peoples
  • Racialized communities
  • People living with mental health conditions
  • People living with physical health conditions
  • Women
  • Men
  • Members of the 2SLGBTQ+ community
  • Children or youth
  • Seniors
  • People of particular ethnic, cultural or linguistic backgrounds
  • People of a particular religion or spiritual affiliation
  • Migrants or asylum seekers
  • People with addictions
  • Low-income households or individuals
  • Families
  • Veterans
  • Those formerly incarcerated
  • Rural, remote or northern populations
  • People in particular occupations, or union members
  • Other groups
  • Don't know

Fundraising

38. In 2023, what percentage of this organization's fundraising target was met?

Please provide your best estimate.
If the level of fundraising exceeded the organization's target, enter a percentage over 100%.

Percentage of fundraising target met:
OR
This organization did not conduct any fundraising
OR
Don't know

Services

39. In 2023, what percentage of users who received services from this organization received those services free of charge?

If no users received services free of charge, enter "0".

Percentage of users who received services free of charge:
OR
Don't know

Demand for organization's services or products

40. Has the overall level of demand for this organization's services or products changed over the past year?

  • Demand has increased significantly
  • Demand has increased modestly
  • Demand has remained about the same
  • Demand has decreased modestly
  • Demand has decreased significantly
  • Don't know

41. Has this organization's overall capacity to meet demand for its services or products changed over the past year?

  • Capacity has increased significantly
  • Capacity has increased modestly
  • Capacity has remained about the same
  • Capacity has decreased modestly
  • Capacity has decreased significantly
  • Don't know