Human Resources Branch Service Request Management

Privacy Impact Assessment

Introduction

The Human Resources Branch Service Request Management (HR-SRM) application will serve as a mechanism for employees to submit requests related to compensation and staffing. The HR-SRM will become part of the Agency’s Helpdesk Expert Automation Tool Service Request Management application which is currently used by Statistics Canada’s Informatics Technology Services Division to handle and manage IT-related requests from employees.

Objectives

A privacy impact assessment for the Human Resources Branch Service Request Management application was conducted to determine if there were any privacy, confidentiality and security issues, and if so, to make recommendations for their resolution or mitigation.

Description

Statistics Canada’s Human Resources Branch has identified a need to change the process by which employees submit requests related to compensation and staffing. In order to streamline the work flow and improve service to human resources clients (i.e., employees), modifications are being made to the Agency’s Helpdesk Expert Automation Tool Service Request Management application. Employees will not only be able to submit their compensation and staffing-related inquiries electronically, but the application will also allow them to view the status of their requests.

The HR-SRM will also facilitate workload management in the compensation and staffing areas. The application includes an escalation process that will notify human resources managers if requests are not completed within a specified time frame.

Conclusion

This privacy impact assessment did not identify any privacy risks that cannot be managed using either current safeguards or others that have been specifically developed for the implementation of the HR-SRM.

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