Statistics Canada Service Standards 2023-2024 – Quarterly Results

  • Access Our Statistical Data

    Access Our Statistical Data

    Access Our Statistical Data
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Publish 228 working days per year at 8:30AM. 95% 100% 100% 100%  
  • Access to Information and Privacy

    Access to Information and Privacy

    Access to Information and Privacy
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Reply to clients within 30 calendar days or in accordance with legislated timelines under the ATIA. 90% 75% 100% 96.43%  
  • Client Services – Custom Products

    Client Services – Custom Products

    Client Services – Custom Products
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Acknowledge receipt for request of product and/or service within 2 business days. 95% 99.15% 99.05% 99.44%  
    Deliver products or services on a contractual basis within the mutually agreed-upon time. 95% 96.29% 99.05% 96.76%  
  • Consumer Price Index (CPI)

    Consumer Price Index (CPI)

    Consumer Price Index (CPI)
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The Consumer Price Index is released every month, about three weeks after the price observation period. 95% 100% 100% 100%  
    Send acknowledgment receipt to all clients (except media) within 24 hours. 95% 99.28% 99.05% 99.14%  
  • Contact Us – General Information to data users and technical support to survey respondents

    Contact Us – General Information to data users and technical support to survey respondents

    Contact Us – General Information to data users and technical support to survey respondents
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Acknowledge receipt or answer an e-mail within 2 business days. 85% 100% 100% 100%  
    Communicate via email in the official language of the client’s choice. 100% 100% 100% 100%  
    Provide telephone service during regular business hours, from 8:30 am to 4:30 pm in all Canadian time zones. 85% 91.80% 93.78% 93.17%  
  • Information about Surveys and for Survey Participants

    Information about Surveys and for Survey Participants

    Information about Surveys and for Survey Participants
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Post survey information within 24 HRS of start of collection. 95% 100% 100% 100%  
  • Labour Force Survey

    Labour Force Survey

    Labour Force Survey
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Data is released every month, 10 days after the collection period.  A Daily article, a publication, a public use microdata file and 65 CODR tables are available on release day. 95% 100% 100% 100%  
    Acknowledge receipts or answer an e-mail within 2 business days. 95% 95.08% 95.05% 95.08%  
    Fill basic information requests and orders for readily available products within 2 business days of receipt. 95% 96.55% 93.75% 94.74%  
  • My StatCan

    My StatCan

    My StatCan
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Reply to clients within 2 business days. 90% 100% 100% 100%  
  • Provision of Statistical Data on Balance of Payment

    Provision of Statistical Data on Balance of Payment

    Provision of Statistical Data on Balance of Payment
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data for the Balance of Payments are published within 60 days after the quarter. 95% 100% 100% 100%  
  • Provision of Statistical Data on Census of Population

    Provision of Statistical Data on Census of Population

    Provision of Statistical Data on Census of Population
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Data is published 18 months after Census Day. 100% N/A N/A N/A  
  • Provision of Statistical Data on Employment, Payroll and Hours

    Provision of Statistical Data on Employment, Payroll and Hours

    Provision of Statistical Data on Employment, Payroll and Hours
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Data is released every month, 60 days after the collection period.   95% 100% 100% 100%  
    Acknowledge receipt or answer an e-mail within 2 business days. 95% 94.12% 94.12% 96.67%  
    Fill basic information requests and orders for readily available products within 2 business days of receipt.  95% 100% 100% 100%  
  • Provision of Statistical Data on Enterprise Finances

    Provision of Statistical Data on Enterprise Finances

    Provision of Statistical Data on Enterprise Finances
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data for the Quarterly Financial Survey are published 60 days after the reference period. 90% 100% 100% 100%  
    The data for the Annual Financial and Taxation Survey are published 18 months after the reference period. 90% 100% N/A N/A  
  • Provision of Statistical Data on Industrial Product Price Index (IPPI)

    Provision of Statistical Data on Industrial Product Price Index (IPPI)

    Provision of Statistical Data on Industrial Product Price Index (IPPI)
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Respond to client enquiries within 2 business days. 90% 100% 100% 100%  
    Data released within 1 month of reference period. 100% 100% 100% 100%  
    Mean Annual Revision less than 0.5 percentage points. 100% 100% 100% 100%  
  • Provision of Statistical Data on International Trade

    Provision of Statistical Data on International Trade

    Provision of Statistical Data on International Trade
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Monthly Merchandise Trade data are published within 35-40 days after the reference month. 95% 100% 100% 100%  
  • Provision of Statistical Data in Manufacturing Sector

    Provision of Statistical Data in Manufacturing Sector

    Provision of Statistical Data in Manufacturing Sector
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data are published within 45 days after the reference month. 100% 66.67% 66.67% 66.67%  
    Survey coefficients and response rates are respected, as are revisions to previous months' data. 100% 100% 100% 100%  
  • Provision of Statistical Data on Retail Trade

    Provision of Statistical Data on Retail Trade

    Provision of Statistical Data on Retail Trade
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data are published within 2 months after the reference month. 95% 100% 100% 100%  
    Survey coefficients and response rates are respected, as are revisions to previous months' data. 95% 100% 100% 100%  
  • Provision of Statistical Data on the Monthly Gross Domestic Product (GDP) by Industry

    Provision of Statistical Data on the Monthly Gross Domestic Product (GDP) by Industry

    Provision of Statistical Data on the Monthly Gross Domestic Product (GDP) by Industry
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data for the Monthly GDP are published 60 days after the reference month. 100% 100% 100% 100%  
  • Provision of Statistical Data on the Quarterly Gross Domestic Product (GDP)

    Provision of Statistical Data on the Quarterly Gross Domestic Product (GDP)

    Provision of Statistical Data on the Quarterly Gross Domestic Product (GDP)
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data for the Quarterly GDP are published within 60 days after the quarter. 100% 100% 100% 100%  
  • Provision of Statistical Data on Wholesale Trade

    Provision of Statistical Data on Wholesale Trade

    Provision of Statistical Data on Wholesale Trade
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    The data are published within 45 days after the reference month. 100% 66.67% 66.67% 66.67%  
    Survey coefficients and response rates are respected, as are revisions to previous months' data. 100% 100% 100% 100%  
  • Read our Analysis

    Read our Analysis

    Read our Analysis
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Publish 228 working days per year at 8:30am. 95% 100% 100% 100%  
  • Research Data Centres (RDC)

    Research Data Centres (RDC)

    Research Data Centres (RDC)
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Have project proposals reviewed and approved in 8 weeks from receipt of a complete file. 80% 80.31% 86.92% 79.84%  
  • Statistical Capacity Building – Workshops, Training and Conferences

    Statistical Capacity Building – Workshops, Training and Conferences

    Statistical Capacity Building – Workshops, Training and Conferences
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    National webinars will be offered in both official languages within 3 months. 95% 100% 100% 100%  
  • View our Reference Resources

    View our Reference Resources

    View our Reference Resources
    Service Standard Target (%) Results Q1 (April to June 2023) Results Q2 (July to September 2023) Results Q3 (October to December 2023) Results Q4 (January to March 2024)
    Publish 228 working days per year at 8:30am. 95% 100% 100% 100%  
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