In July 2010, Statistics Canada's Health Statistics Program was evaluated to assess its ability to meet the information needs of its clients.
The evaluation was intended to allow clients to provide feedback and to express their level of satisfaction with the services they received. Feedback will be used in planning future improvements to the program.
An electronic questionnaire was developed in both official languages and sent to clients, along with an invitation to participate.
The evaluation was divided in five parts: Overview of health statistics, Health Indicators and related products, Health Measures, Health Reports, Client services and key recommendations.
The design of the questionnaire allowed individual respondents to evaluate only the programs and services that they used. Satisfaction and importance were expressed on a 5-point scale from low (1) to high (5). Respondents were invited to support their ratings with comments.
Overall, 70% of respondents agreed that they were satisfied with Health Statistics. Limitations in timeliness (54%) and level of detail (60%) scored lower, but the results were more favourable for the ability to meet needs (70%), ease of use of materials (69%) and convenience of output formats (67%).
In addition, 50% of respondents found the data to be important but not critical. Most of the negative comments were related to the timeliness of data production, the level of detail of data released and difficulties experienced in finding health data on Statistics Canada's website.
Statistics Canada thanks participants for their participation in this consultation. Their insights guide the Agency’s web development and ensure that the final products meet users’ expectations.