My StatCan - help

Setting up and using your personalized My StatCan portal.

Unverified account?

Customizing My StatCan

Adding a topic box

Removing a topic box

Dragging and dropping topic boxes

Adding items to topic boxes

Removing items from topic boxes

Changing your account settings

Subscribing to email notifications

Unsubscribing to email notifications

Participating in online discussions

Logging out of My StatCan

Still having issues using My StatCan?

Unverified account?

I have logged in to My StatCan for the first time. A message says that my account is unverified. What should I do?

Unverified account message

In your email application, retrieve the registration confirmation email sent to you by Statistics Canada. Select the validation link in the email, or copy it and paste it to your browser. This action will validate your email address, and you will be redirected back to your My StatCan home page. You can then proceed in customizing your account.

Customizing My StatCan

My StatCan is a customizable portal that enables you to bookmark for easy access your favourite Statistics Canada articles, reports, data tables, indicators and more. You can customize what you see on your home page when you log in to My StatCan. Each bookmarked item is placed in a specific topic box.

Adding a topic box

Three topic boxes appear automatically on your My StatCan home page when you first register. They are labelled “Articles and reports”, “Data tables” and “Online discussions”

To add new topic boxes, select Customize My StatCan.

Customize My StatCan

You can add to your home page, a selection of topic boxes. To add a new topic box, select the green button ‘Add’ and the box will appear automatically in the appropriate list pane. The boxes who have the ‘Add’ button deactivate are those you have already added.

Removing a topic box

Select the x on the top right of the topic box you wish to remove from your home page.

Removing a topic box

Once a topic box has been removed, the ‘Add’ button of the topic box will reappear, highlighted in green, under the “Customize My StatCan” link, should you wish to add it again in the future. If the topic box ‘Add’ button does not reappear automatically, refresh your page.

Select the symbol from the upper right corner of the topic box to minimize the box.  Select the + to maximize the topic box.

Minimize a topic box

Maximize a topic box

Dragging and dropping topic boxes

You can customize the way you view each topic box on your My StatCan home page.

To do so, choose a topic box you want to move, then select and drag it into one of the three list panes on your home page. Repeat this drag and drop action for as many topic boxes as you wish.

Adding items to topic boxes

To add an item to a topic box, select the green Add an item button for that box.

Add an item to a topic box

A list of items will appear in a new page. Select a subject of interest. You may need to open multiple levels of sub-topics to select the exact item you wish to add. Select Add next to each item. These items will be added automatically to your My StatCan home page.

Choose a subject

When you are done adding items to your home page, select Return to My StatCan.

From now on, these items will be listed on your home page when you log in to your My StatCan account. Select the link in the topic box to read the latest article.

Removing items from topic boxes

Select the Edit mode button in the top-right corner of the topic box.

Edit mode

A Remove button will appear to the left of each bookmarked item in your list. Select it to remove the item. To remove all items under the same subject, you may clear all by selecting the Remove subject button.

Leave edit mode

Select the Leave edit mode button to hide the Remove buttons.

Changing your account settings

To change your My StatCan username, password, email address and language preferences, select My Settings on the right side menu of the home page.

Change any field and then select Save at the bottom of the page for the changes to take effect.

My Settings

Subscribing to email notifications

To subscribe to email notifications, select Email notifications in the menu on the right side of the home page.

On the Email notifications page, browse through the different tabs. Under each tab, choose the subject and then the items you wish to subscribe to by selecting the green Add button.

Email notifications

Publications

If you would like to receive an email notification for all Statistics Canada releases, select the Add all items button at the bottom of the page.

When you have completed your selection, select the Return to My StatCan button to return to your home page. You will receive an email notification every time there is a new release for the products you have selected.

Unsubscribing to email notifications

To unsubscribe to email notifications, select Email notifications in the menu on the right side of the home page.

On the Email notifications page, select the Unsubscribe tab. A list of the items you are currently subscribed to will appear.

Unsubscribing from email notifications

Select Remove in front of each item for which you no longer wish to receive an email notification. To unsubscribe to all items at once, select the Unsubscribe from all notifications button at the top of the page.

Participating in online discussions

To view posts or comment on the StatCan Blog, participate in a chat session with our data experts, vote and comment on the Question of the Month, or access any of our social media platforms, go to the Online discussions topic box on your My StatCan home page. Select the name of the platform you wish to access and you will be redirected.

Stay connected

Logging out of My StatCan

Even if you browse away from the My StatCan portal, you will remain logged in. To log out of My StatCan, select Logout in the menu on the right side of your My StatCan home page.

My StatCan menu

Still having issues using My StatCan?

Contact our Technical support team:

Monday to Friday (except holidays)
From 8:00 a.m. to 7:00 p.m. (Eastern time)

Email: STATCAN.infostats-infostats.STATCAN@canada.ca
Phone: 1-877-949-9492
TTY: 1-800-363-7629
Fax: 1-514-283-9350

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