Logistics Service Industries Border Survey

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Archived

This page has been archived on the Web.

Confidential when completed.
Collected under authority of Statistics Act, Revised Statutes of Canada

CATI script for Logistics Service Industries Border Survey – Collection Registration Number: STC/SAT-430-75455

Introduction:

“Hello (contact name) this is (interviewer’s name) from Statistics Canada. I am calling about the Logistics Service Industries Border Survey. May I speak to your business’s operations manager or with someone who can provide information on issues related to shipping goods across the Canada - U.S. border, please?"

"We're conducting the Logistics Service Industries Border Survey in partnership with Industry Canada. The purpose of this survey is to learn about issues related to the border, about trade practices and the impact border issues have on logistics business’. This information is collected under the authority of the Statistics Act.

“Summary results from the Logistics Service Industries Border Survey will be provided to respondents who are interested in receiving them. Would you like to receive a summary of the survey results?”

C8000

  • Yes, Go to C90000
  • No, Go to Confidentiality text

C9000 How would you like to receive the results?

  • Email, Go to Confidentiality text
  • Fax, Go to Confidentiality text
  • Mail, Go to Confidentiality text
    • Address
    • City
    • Province/State
    • Postal Code/ZIP Code

Confidentiality Text:

This survey is being collected under the authority of the Statistics Act and your answers will be kept strictly confidential and used for statistical purposes only.

Statistics Canada may combine individual responses from this survey with information from other surveys.

While participation is voluntary, your assistance is essential if the results are to be accurate.

My supervisor may be listening for the purpose of quality control.

"I would like to review your business information."

Use standard 802 block to review business information and update the Business Register (BR).

Streaming questions

NAICS: North American Industry Classification System

Q1. What is the main activity of your business?

C00100

  • Trucking (NAICS 4841 help definition) Go to Q3
  • Courier (NAICS 4921 help definition) Go to Q3
  • Warehousing and Storage (NAICS 4931 help definition) Go to Q3
  • Freight Transportation Arrangement including Customs Brokers (NAICS 4885 help definition) Go to Q2
  • Other, please specify C00150 Go to End
  • Refused Go to Q3
  • Don’t Know Go to Q3

Q2. What type of freight transportation arrangement business is this?

C00200

  1. A customs broker (help definition)
  2. A Freight Forwarder (help definition)
  3. A Third Party Logistics Provider (help definition)
  4. Other, please specify C00250
  5. Refused
  6. Don’t Know

Any of the above Go to Q3

Q3. Does your business own any transportation assets, such as trucks, ships or airplanes?

C00300

  • Yes
  • No
  • Refused Go to Section 1 Intro
  • Don’t Know Go to Section 1 Intro

If Q1 = 01 or 02 Go to Section 1 Intro

If Q1 = 03 or 04 Go to Section 6 Intro

Section 1: Transporting your clients’ goods to the U.S.

Section 1 Intro

This section is about transporting clients’ goods to the U.S.

Q4. In 2009, did your business transport any goods for clients to the U.S.?

C00400

  • Yes Go to Q5
  • No Go to Section 2 Intro
  • Refused Go to Section 2 Intro
  • Don’t know Go to Section 2 Intro

Q5. In 2009, what was your main method of transporting goods for clients to the U.S.?

Choose one option only

C00500

  • Your own fleet (includes transport owned by parent company)
  • A trucking company
  • A rail company
  • A third party logistics provider (help definition)
  • Other, please specify C00550
  • Refused
  • Don’t know

Any of the above Go to Q6

Q6. In 2009, of the goods your business transported for clients, what percentage crossed the Canada – U.S. border going to the U.S.?

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C00600 and read the list in C00601.

(Note to Programmer: Please display C0600 and C0601 on one screen.)

C00600

_% If C00600>Empty Go to Q7;
Else if C00600 = empty Go to C00601
Refused Go to C00601
Don’t know Go to C00601

Or

C00601 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know

Any of the above Go to Q7

Q7. In 2009, what percentage of the shipments you transported to the U.S. for clients arrived on-time?

On-time shipments are all shipments where the transportation logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C00700 and read the list in C00701.

(Note to Programmer: Please display C00700 and C00701 on one screen.)

C00700

_% Less than 100% Go to Q8; If 100% go to Q9; Else if C00700 = empty Go to C00701
Refused Go to C00701
Don’t know Go to C00701

Or

C00701 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%

Less than 100% Go to Q8; 100% go to Q9
Refused Go to Q8
Don’t know Go to Q8

Q8. In 2009, were any shipments your business transported for clients to the U.S. late because of Canada - U.S. border issues or processes?

C00800

  • Yes
  • No
  • Refused
  • Don't know

Any of the above Go to Q9

Q9. In 2009, which of the following issues encountered before arriving at the border when transporting your clients’ goods to the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C00900

  • Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border
  • CBSA requirements (Canadian Border Service Agency) (including product standards, health and safety and border-related regulations)
  • U.S. CBP requirements (Customs and Border Protection) (including product standards, health and safety and border-related regulations)
  • The requirements of other Canadian government departments (including product standards and health and safety regulations)
  • The requirements of other U.S. government departments (including product standards and health and safety regulations)
  • Other, please specify C00950
  • Refused
  • Don’t know

Any of the above Go to Q10

Q10. In 2009, which of the following issues encountered at the border when transporting your clients’ goods to the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C01000

  • Wait-times at border crossings due to volume
  • Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
  • The number of hours and timing of when inspectors are on duty at the border, including food inspectors
  • The number of hours and timing of when customs officers are on duty
  • Other, please specify C01050
  • Refused
  • Don’t know

Any of the above Go to Section 2 Intro

Section 2: Transporting your clients’ goods from the U.S.

Section 2 Intro:

This section is about transporting your clients’ goods from the U.S.

Q11. In 2009, did your business transport any goods from the U.S. for clients?

C01100

  • Yes Go to Q12
  • No Go to Q18
  • Refused Go to Q18
  • Don't know Go to Q18

If Q4 is No, Empty, RF or DK and Q11 is No, Empty, RF or DK Go to End

Q12. In 2009, what was your main method of transporting goods from the U.S. for clients?

Choose one option only

C01200

  • Your own fleet (includes transport owned by parent company)
  • A trucking company
  • A rail company
  • A third party logistics provider (help definition)
  • Other, please specify C01250
  • Refused
  • Don’t know

Any of the above Go to Q13

Q13. In 2009, of the goods your business transported for clients, what percentage crossed the Canada – U.S. border coming from the U.S. ?

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C01300 and read the list in C01301.

(Not e to Programmer: Please display C01300 and C01301 on one screen.)

C01300

_% If C01300>Empty Go to Q14;
Else if C01300 = empty Go to C01301
Refused Go to C01301
Don’t know Go to C01301

Or

C01300 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know

Any of the above Go to Q14

Q14. In 2009, what percentage of the shipments you transported for clients from the U.S. arrived on-time?

On-time shipments are all shipments where the transportation logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.

Interviewer note:  If they cannot provide an exact percentage or prefer to be asked a range enter DK in C01400 and read the list in C01401. 

(Note to Programmer:  Please display C01400 and C01401 on one screen.)

C01400

_% Less than 100% Go to Q15; If 100% Go to Q16; Else if C01400 = empty Go to C01401
Refused Go to C01401
Don’t know Go to C01401

Or

C01400 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%

Less than 100% Go to Q15; 100% Q16
Refused Go to Q15
Don’t know Go to Q15

Any of the above Go to Q15

Q15. In 2009, were any shipments your business transported from the U.S. late because of Canada - U.S. border issues or processes?

C01500

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q16

Q16. In 2009, which of the following issues encountered before arriving at the border when transporting your clients’ goods from the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C01600

  • Border delays due to completion of shipping documentation (help definition) and pre clearing of goodsprior to transport
  • CBSA requirements (Canadian Border Service Agency) (including product standards, health and safety and border-related regulations)
  • U.S. CBP requirements (Customs and Border Protection) (including product standards, health and safety and border-related regulations)
  • The requirements of other Canadian government departments (including product standards and health and safety regulations)
  • The requirements of other U.S. government departments (including product standards and health and safety regulations)
  • Other, please specify C01650
  • Refused
  • Don’t know

Any of the above Go to Q17

Q17. In 2009, which of the following issues encountered at the border when transporting your clients’ goods from the U.S. would have the most impact on your business’ efficiency?

Choose one option only.

C01700

  • Wait-times at border crossings due to volume
  • Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
  • The number of hours and timing of when inspectors are on duty at the border, including food inspectors
  • The number of hours and timing of when customs officers are on duty
  • Other, please specify C01750
  • Refused
  • Don’t know

Any of the above Go to Q18

Q18. In 2009, did your business transport your client’s goods across the Canada - U.S. border in (fill in province, else “your own province or territory”)?

C01800

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q19

Q19. In 2009, did your business transport your client’s goods across the Canada - U.S. border to/from any other provinces or territories?

C01900

  • Yes Go to Q20
  • No Q21 Intro
  • Refused Q21 Intro
  • Don’t know Q21 Intro

Q20. In which other provinces or territories did your business transport your client’s goods across the Canada - U.S. border in 2009?

Interviewer note: check all that apply

Newfoundland and Labrador C02001 Yes, No, RF, DK
Prince Edward Island C02002 Yes, No, RF, DK
Nova Scotia C02003 Yes, No, RF, DK
New Brunswick C02004 Yes, No, RF, DK
Quebec C02005 Yes, No, RF, DK
Ontario C02006 Yes, No, RF, DK
Manitoba C02007 Yes, No, RF, DK
Saskatchewan C02008 Yes, No, RF, DK
Alberta C02009 Yes, No, RF, DK
British Columbia C02010 Yes, No, RF, DK
Yukon C02011 Yes, No, RF, DK
Northwest Territories C02012 Yes, No, RF, DK
Nunavut C02013 Yes, No, RF, DK

Any of the above Go to Q21 Intro

Section 3: Border thickness

‘Section 3 Intro’

If Q4 = No then Go to Q28 Intro else Go to Q21 Intro

Q21 Intro

This section is about border thickness faced when transporting your clients’ goods to the U.S. in 2009.

Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following factors that could affect the time and expense related to transport of your clients’ goods.

Please rate the following factors as not a challenge at all, somewhat of a challenge, or an extreme challenge.

Q21. Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border for your clients’ goods going to the U.S.?

C02100

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q22

Q22. CBSA (Canadian Border Service Agency) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)

C02200

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q23

Q23. U.S. CBP (Customs and Border Protection) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)

C02300

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q24

Q24. The requirements of other Canadian government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)

C02400

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q25

Q25. The requirements of other U.S. government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)

C02500

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q26

Q26. Wait-times at border crossings related to your shipping documentation (help definition) including wait times due to government computer system issues for your clients’ goods going to the U.S?

C02600

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q27

Q27. Wait-times at the border related to when personnel are on duty, including food inspectors; for your client’s goods going to the U.S.

C02700

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q28 Intro unless Q11 = No then Go to Section 4 Intro

Q28 Intro

This section is about border thickness encountered when transporting your clients’ goods from the U.S.

Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following factors that could affect the time and expense related to transport of your clients’ goods.

Please rate the following factors as not a challenge at all, somewhat of a challenge, or an extreme challenge.

Go to Q28

Q28. Delays caused by the need to complete shipping documentation (help definition) and pre-clear goods prior to transporting your client’s goods from the U.S. through the Canada - U.S. border?

C02800

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q29

Q29. CBSA requirements related to your clients’ goods coming from the U.S.? (including product standards, health and safety and border-related regulations)

C02900

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q30

Q30. U.S. CBP requirements related to your clients’ goods coming from the U.S? (including product standards, health and safety and border-related regulations)

C03000

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q31

Q31. The requirements of other Canadian government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)

C03100

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q32

Q32. The requirements of other U.S. government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)

C03200

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q33

Q33. Wait-times at border crossings related to your shipping documentation (help definition) including wait times due to government computer system issues for your clients’ goods coming from the U.S.?

C03300

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q34

Q34. Wait-times at the border related to when personnel are on duty at the border, including food inspectors for your clients’ goods coming from the U.S.

C03400

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q35 unless Q4 = No then Go to Section 4 Intro

Q35. In 2009, please indicate how border thickness (help definition) when transporting your clients’ goods to the U.S., compared to border thickness, when transporting your clients’ goods from the U.S.

Choose one option

C03500

  • Border thickness was greater for transporting your clients’ goods to the U.S.
  • Border thickness was the same for transporting your clients’ goods to or from the U.S.
  • Border thickness was greater for transporting your clients’ goods from the U.S.
  • Refused
  • Don’t know

Any of the above Go to Section 4 Intro

Section 4: Past Strategic Decisions

‘Section 4 Intro’

The next questions ask about strategic decisions your business may have taken in the last three years due to border thickness (help definition).

Go to Q36

Q36. In the last three years, did your business invest in new or existing facilities including buildings in Canada due to border thickness (help definition)?

C03600

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q37

Q37. In the last three years, did your business invest in new or existing facilities including buildings in the U.S. due to border thickness (help definition)?

C03700

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q38

Q38. In the last three years, did your business allow more time for clients’ goods to reach their destination or change the time of day or week when shipments are made due to border thickness (help definition)?

C03800

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q39

Q39. In the last three years, did your business consolidate shipments due to border thickness (help definition)?

C03900

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q40

Section 5: Certification and Border Programs

Customs Trade Partnership Against Terrorism (C-TPAT)

Q40. In 2009, was your business C-TPAT (help definition) certified?

C04000

  • Yes Go to Q41
  • No Go to Q42
  • Refused Go to Q43
  • Don’t know Go to Q43

Q41. Taking into account the C-TPAT (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?

C04100

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q43

Q42. Does your business plan to start using C-TPAT (help definition) within the next 12 months?

C04200

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q43

Partners in Protections (PIP)

Q43. In 2009, was your business PIP (help definition) certified?

C04300

  • Yes Go to Q44
  • No Go to Q45
  • Refused Go to Q46
  • Don’t know Go to Q46

Q44. Taking into account the PIP (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?

C04400

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q46

Q45. Does your business plan to start using PIP (help definition) within the next 12 months?

C04500

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q46

Free and Secure Trade (FAST)

Q46. In 2009, did your business use the FAST (help definition) program?

C04600

  • Yes Go to Q47
  • No Go to Q49
  • Refused Go to Q50
  • Don’t know Go to Q50

Q47. Taking into account the FAST (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?

C04700

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q48

Q48. Taking into account the FAST (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition) at the Canada-U.S. border…?

C04800

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q50

Q49. Does your business plan to start FAST (help definition) within the next 12 months?

C04900

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q50

Automated Commercial Environment (ACE)

Q50. In 2009, did your business use the ACE (help definition) program?

C05000

  • Yes Go to Q51
  • No Go to Q53
  • Refused Go to Q54
  • Don’t know Go to Q54

Q51. Taking into account the ACE (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?

C05100

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q52

Q52. Taking into account the ACE (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition) …?

C05200

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q54

Q53. Does your business plan to start ACE (help definition) within the next 12 months?

C05300

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q54

Advance Commercial Information (ACI)

Q54. Are you aware of the ACI (help definition) program?

C05400

  • Yes Go to Q55
  • No Go to End
  • Refused Go to End
  • Don’t know Go to End

Q55. Does your business plan to use ACI (help definition)?

C05500

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to End

Section 6: Arranging the transport of your clients’ goods to the U.S.

Section 6 Intro:

This section is about arranging the transport of clients’ goods to the U.S.

Go to Q56

Q56. In 2009, did your business arrange the transport of any goods for clients to the U.S.?

C05600

  • Yes Go to Q57
  • No Go to Section 7 Intro
  • Refused Go to Section 7 Intro
  • Don’t know Go to Section 7 Intro

Q57. In 2009, what was your main method of arranging the transport of your clients’ goods to the U.S.?

Choose one option only

C05700

  • Your own fleet (includes transport owned by parent company)
  • A trucking company
  • A rail company
  • A third party logistics provider (help definition)
  • Other, please specify C05750
  • Refused
  • Don’t know

Any of the above Go to Q58

Q58. In 2009, of the goods your business arranged to transport for clients, what percentage crossed the Canada – U.S. border going to the U.S.?

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C05800 and read the list in C05801.

(Note to Programmer: Please display C05800 and C05801 on one screen.)

C05800

_% If C05800>Empty Go to Q59;
Else if empty Go to C05801
Refused Go to C05801
Don’t know Go to C05801

Or

C05801 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know

Any of the above Go to Q59

Q59. In 2009, what percentage of the shipments you arranged to transport for clients to the U.S. arrived on-time?

On-time shipments are all shipments where the logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C05900 and read the list in C05901.

(Note to Programmer: Please display C05900 and C05901 on one screen.)

C05900

_% Less than 100% Go to Q60; If 100% Q61; Else if C05900 = empty Go to C05901
Refused Go to C05901
Don’t know Go to C05901

Or

C05901 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%

Less than 100% Go to Q60; 100% go to Q61
Refused Go to Q60
Don’t know Go to Q60

Q60. In 2009, when arranging the transport of your clients’ goods to the U.S. did any shipments arrive late because of Canada - U.S. border issues or processes?

C06000

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q61

Q61. In 2009, which of the following issues encountered before arriving at the border when arranging the transport of your clients’ goods to the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C06100

  • Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border
  • CBSA requirements (Canadian Border Service Agency) (including product standards, health and safety and border-related regulations)
  • U.S. CBP requirements (United States Customs and Border Protection) requirements (including product standards, health and safety and border-related regulations)
  • The requirements of other Canadian government departments (including product standards and health and safety regulations)
  • The requirements of other U.S. government departments (including product standards and health and safety regulations)
  • Other, please specify C06150
  • Refused
  • Don’t know

Any of the above Go to Q62

Q62. In 2009, which of the following issues encountered at the border when arranging the transport of your clients’ goods to the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C06200

  • Wait-times at border crossings due to volume
  • Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
  • The number of hours and timing of when inspectors are on duty at the border, including food inspectors
  • The number of hours and timing of when customs officers are on duty
  • Other, please specify C06250
  • Refused
  • Don’t know

Any of the above Go to Section 7 Intro

Section 7: Arranging the transport of your clients’ goods from the U.S.

Section 7 Intro

This section is about arranging the transport of your clients’ goods from the U.S.

Go to Q63

Q63. In 2009, did your business arrange to transport any goods from the U.S. for clients?

C06300

  • Yes Go to Q64
  • No Go to Q70
  • Refused Go to Q70
  • Don’t know Go to Q70

If Q56 is No, Empty, RF or DK and Q63 is No, Empty, RF or DK Go to End

Q64. In 2009, what was your main method of arranging the transport of goods from the U.S. for clients? Choose one option only.

C06400

  • Your own fleet (includes transport owned by parent company)
  • A trucking company
  • A rail company
  • A third party logistics provider (help definition)
  • Other, please specify C06450
  • Refused
  • Don’t know

Any of the above Go to Q65

Q65. In 2009, of the total goods your business arranged to transport for clients , what percentage crossed the Canada – U.S. border coming from the U.S.?

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C06500 and read the list in C06501.

(Note to Programmer: Please display C06500 and C06501 on one screen.)

C06500

_% If C06500>Empty Go to Q66;
Else if C06500=empty Go to C06501
Refused Go to C06501
Don’t know Go to C06501

Or

C06501 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%
Refused
Don’t know

Any of the above Go to Q66

Q66. In 2009, what percentage of the shipments you arranged to transport from the U.S. for clients arrived on-time?

On-time shipments are all shipments where the logistics for which your company was directly responsible did not cause delays that adversely affected the customer’s business or production.

Interviewer note: If they cannot provide an exact percentage or prefer to be asked a range enter DK in C06600 and read the list in C06601.

(Note to Programmer: Please display C06600 and C06601 on one screen.)

C06600

_% Less than 100% Go to Q67; If 100% Go to Q68; Else if C06600 = empty Go to C06601
Refused Go to C06601
Don’t know Go to C06601

Or

C06601 (select only one)

0%
1% to 9%
10% to 39%
40% to 59%
60% to 89%
90% to 99%
100%

Less than 100% Go to Q67; 100% Q68
Refused Go to Q67
Don’t know Go to Q67

Q67. In 2009, were any shipments your business arranged to transport for clients from the U.S. late because of Canada - U.S. issues or processes?

C06700

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q68

Q68. In 2009, which of the following issues encountered before arriving at the border when arranging the transport of your clients’ goods from the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C06800

  • Border delays due to completion of shipping documentation (help definition) and pre clearing of goods prior to transport
  • CBSA requirements (including product standards, health and safety and border-related regulations)
  • U.S. CBP requirements (including product standards, health and safety and border-related regulations)
  • The requirements of other Canadian government departments (including product standards and health and safety regulations)
  • The requirements of other U.S. government departments (including product standards and health and safety regulations)
  • Other, please specify: C06850
  • Refused
  • Don’t know

Any of the above Go to Q69

Q69. In 2009, which of the following issues encountered at the border when arranging the transport of your clients’ goods from the U.S. would have the most impact on your business’ efficiency?

Choose one option only

C06900

  • Wait-times at border crossings due to volume
  • Wait-times at border crossings related to your shipping documentation (help definition) (including wait times due to electronic issues)
  • The number of hours and timing of when inspectors are on duty at the border, including food inspectors
  • The number of hours and timing of when customs officers are on duty
  • Other, please specify C06950
  • Refused
  • Don’t know

Any of the above Go to Q70

Q70. In 2009, did your business arrange transport for your client’s goods across the Canada - U.S. border in (fill in province, else “your own province or territory”)?

C07000

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q71

Q71. In 2009, did your business arrange transport for your client’s goods across the Canada - U.S. border to/from any other provinces or territories?

C07100

  • Yes Go to Q72
  • No Go to Q73 Intro
  • RefusedQ73 Intro
  • Don’t know Q73 Intro

Q72. In which other provinces or territories did your business arrange transport for your client’s goods across the Canada - U.S. border in 2009?

Interviewer note: check all that apply

Newfoundland and Labrador C07201 Yes, No, RF, DK
Prince Edward Island C07202 Yes, No, RF, DK
Nova Scotia C07203 Yes, No, RF, DK
New Brunswick C07204 Yes, No, RF, DK
Quebec C07205 Yes, No, RF, DK
Ontario C07206 Yes, No, RF, DK
Manitoba C07207 Yes, No, RF, DK
Saskatchewan C07208 Yes, No, RF, DK
Alberta C07209 Yes, No, RF, DK
British Columbia C07210 Yes, No, RF, DK
Yukon C07211 Yes, No, RF, DK
Northwest Territories C07212 Yes, No, RF, DK
Nunavut C07213 Yes, No, RF, DK

Any of the above Go to Q73 Intro

Section 8 Border thickness

Section 8 Intro

If Q56 = No and Q63 = yes then go to Q80 Intro else go to Q73 Intro

Q73 Intro

This section is about border thickness faced when arranging the transport of your clients’ goods to the U.S. in 2009

Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following items that could affect the time and expense related to arranging the transport of your clients’ goods.

Please rate the following factors as not a challenge at all, somewhat of a challenge or an extreme challenge.

Go to Q73

Q73. Wait-times due to e-manifest (help definition) clearing periods prior to crossing the border for your clients’ goods going to the U.S.?

C07300

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q74

Q74. CBSA (Canadian Border Service Agency) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)

C07400

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q75

Q75. U.S. CBP (United States Customs and Border Protection) requirements related to your clients’ goods going to the U.S.? (including product standards, health and safety and border-related regulations)

C07500

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q76

Q76. The requirements of other Canadian government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)

C07600

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q77

Q77. The requirements of other U.S. government departments related to your clients’ goods going to the U.S.? (including product standards and health and safety regulations)

C07700

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q78

Q78. Wait-times at border crossings related to your shipping documentation including wait times due to government computer system issues for your clients’ goods going to the U.S?

C07800

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q79

Q79. Wait-times at the border related to when personnel are on duty at the border, including food inspectors for your clients’ goods going to the U.S.

C07900

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q80 Intro unless Q63 = No then Go to Section 9 Intro

Q80 Intro

This section is about border thickness encountered when arranging the transport of your clients’ goods from the U.S.

Border thickness is a term used to measure perception of how difficult it is to move goods across the border. Border thickness includes the following items that could affect the time and expense related to arranging the transport of your clients’ goods.

Please rate the following factors as not a challenge at all, somewhat of a challenge or an extreme challenge.

Go to Q80

Q80. Delays caused by the need to complete shipping documentation (help definition) and pre-clear goods prior to arranging the transport of your client’s goods from the U.S. through the Canada - U.S. border?

C08000

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q81

Q81. CBSA requirements related to your clients’ goods coming from the U.S.? (including product standards, health and safety and border-related regulations)

C08100

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q82

Q82. U.S. CBP requirements related to your clients’ goods coming from the U.S? (including product standards, health and safety and border-related regulations)

C08200

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q83

Q83. The requirements of other Canadian government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)

C08300

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q84

Q84. The requirements of other U.S. government departments related to your clients’ goods coming from the U.S.? (including product standards and health and safety regulations)

C08400

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know Any of the above Go to Q85

Q85. Wait-times at border crossings related to your shipping documentation (help definition) including wait times due to government computer system issues for your clients’ goods coming from the U.S.?

C08500

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q86

Q86. Wait-times at the border related to when personnel are on duty at the border, including food inspectors for your clients’ goods coming from the U.S.

C08600

  • Not a challenge at all
  • Somewhat of a challenge
  • An extreme challenge
  • Refused
  • Don’t know

Any of the above Go to Q87 unless Q56 = No then Go to Section 9 Intro

Q87. In 2009, please indicate how border thickness (help definition) when arranging the transport of your clients’ goods to the U.S., compared to border thickness (help definition), when arranging the transport of your clients’ goods from the U.S...

Choose one option only

C08700

  • Border thickness was greater for arranging the transport of your clients’ goods to the U.S.
  • Border thickness was the same for arranging the transport of your clients’ goods to or from the U.S.
  • Border thickness was greater for arranging the transport of your clients’ goods from the U.S.
  • Refused
  • Don’t know

Any of the above Go to Section 9 Intro

Section 9: Past Strategic Decisions

‘Section 9 Intro’

The next questions ask about strategic decisions your business may have taken in the last three years due to border thickness (help definition).

Go to Q88

Q88. In the last three years, did your business invest in new or existing facilities including buildings in Canada due to border thickness (help definition)?

C08800

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q89

Q89. In the last three years, did your business invest in new or existing facilities including buildings in the U.S. due to border thickness (help definition)?

C08900

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q90

Q90. In the last three years, did your business allow more time for clients’ goods to reach their destination or change the time of day or week when shipments are made due to border thickness (help definition)?

C09000

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q91

Q91. In the last three years, did your business consolidate shipments due to border thickness (help definition)?

C09100

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q92

Section 10: Certification and Border Programs

C-TPAT

Q92. In 2009, was your business C-TPAT (help definition) certified?

C09200

  • Yes Go to Q93
  • No Go to Q94
  • Refused Go to Q95
  • Don’t know Go to Q95

Q93. Taking into account the C-TPAT (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?

C09300

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q95

Q94. Does your business plan to start using C-TPAT (help definition) within the next 12 months?

C09400

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q95

PIP

Q95. In 2009, was your business PIP (help definition) certified?

C09500

  • Yes Go to Q96
  • No Go to Q97
  • Refused Go to Q98
  • Don’t know Go to Q98

Q96. Taking into account the PIP (help definition) certification of your business, since 2009 have the costs incurred with using the Canada-U.S. border…?

C09600

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q98

Q97. Does your business plan to start using PIP (help definition) within the next 12 months?

C09700

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q98

FAST

Q98. In 2009, did your business use the FAST (help definition) program?

C09800

  • Yes Go to Q99
  • No Go to Q101
  • Refused Go to Q102
  • Don’t know Go to Q102

Q99. Taking into account the FAST (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?

C09900

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q100

Q100. Taking into account the FAST (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition) at the Canada-U.S. border…?

C10000

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q102

Q101. Does your business plan to start FAST (help definition) within the next 12 months?

C10100

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q102

ACE

Q102. In 2009, did your business use the ACE (help definition) program?

C10200

  • Yes Go to Q103
  • No Go to Q105
  • Refused Go to Q106
  • Don’t know Go to Q106

Q103. Taking into account the ACE (help definition) program, since 2009 have the costs incurred with using the Canada-U.S. border…?

C10300

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q104

Q104. Taking into account the ACE (help definition) program, since 2009 have border delays due to the processing of your shipping documentation (help definition)…?

C10400

  • Decreased
  • Stayed the same
  • Increased
  • Refused
  • Don’t know

Any of the above Go to Q106

Q105. Does your business plan to start ACE (help definition) within the next 12 months?

C10500

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to Q106

ACI

Q106. Are you aware of the ACI (help definition) program?

C10600

  • Yes Go to Q107
  • No Go to End
  • Refused Go to End
  • Don’t know Go to End

Q107. Does your business plan to use ACI (help definition) ?

C10700

  • Yes
  • No
  • Refused
  • Don’t know

Any of the above Go to ‘End’

End

The interview is now finished.

Do you have any comments about this survey?

On behalf of Statistics Canada, I thank you for taking part in this survey.

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