Survey of Innovation and Business Strategy, 2019

Why are we conducting this survey?

This survey collects information on the strategic decisions, innovation activities, operational tactics and global value chain activities of businesses in Canada.

The information compiled by this survey will be used by governments to understand the impact of business strategy, innovation decisions and operational adaptations on the Canadian economy including business competitiveness, efficiency and productivity. This will enable governments to develop policies intended to improve Canada's industrial productivity and competitiveness.

Information collected

This survey collects information on the strategic decisions, innovation activities, operational tactics and global value chain activities of businesses in Canada.

The questions asked in this survey relate to this business's strategic focus; competitive landscape; innovation activities and expenditures; and the use of advanced technology, business practices and government support programs.

Questions on expenditures; revenues; purchased goods or services; international sales; and personnel may require consultation of this business's annual reports and other records.

Before you begin

For this questionnaire please provide responses for the Canadian operations of this business unless otherwise specified.

Throughout this questionnaire this business is an organizational unit associated with a complete set of financial statements. This business directs and controls the allocation of resources relating to its domestic operations, and for which consolidated financial and balance sheet accounts are maintained from which international transactions, an international investment position and a consolidated financial position for the unit can be derived.

Other important information

Authorization to collect this information

Data are collected under the authority of the Statistics Act, Revised Statutes of Canada, 1985, Chapter S-19.

Confidentiality

By law, Statistics Canada is prohibited from releasing any information it collects that could identify any person, business, or organization, unless consent has been given by the respondent, or as permitted by the Statistics Act. Statistics Canada will use the information from this survey for statistical purposes only.

Record linkages

To enhance the data from this survey and to reduce the reporting burden, Statistics Canada may combine the acquired data with information from other surveys or from administrative sources.

Data-sharing agreements

To reduce respondent burden, Statistics Canada has entered into data-sharing agreements with provincial and territorial statistical agencies and other government organizations, which have agreed to keep the data confidential and use them only for statistical purposes. Statistics Canada will only share data from this survey with those organizations that have demonstrated a requirement to use the data.

Section 11 of the Statistics Act provides for the sharing of information with provincial and territorial statistical agencies that meet certain conditions. These agencies must have the legislative authority to collect the same information, on a mandatory basis, and the legislation must provide substantially the same provisions for confidentiality and penalties for disclosure of confidential information as the Statistics Act. Because these agencies have the legal authority to compel businesses to provide the same information, consent is not requested and businesses may not object to the sharing of the data.

For this survey, there are Section 11 agreements with the provincial and territorial statistical agencies of Newfoundland and Labrador, Nova Scotia, New Brunswick, Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia and the Yukon.

The shared data will be limited to information pertaining to business establishments located within the jurisdiction of the respective province or territory.

Section 12 of the Statistics Act provides for the sharing of information with federal, provincial or territorial government organizations.

Under Section 12, you may refuse to share your information with any of these organizations by writing a letter of objection to the Chief Statistician, specifying the organizations with which you do not want Statistics Canada to share your data and mailing it to the following address:

Chief Statistician of Canada
Statistics Canada
Attention of Director, Investment, Science and Technology Division
150 Tunney's Pasture Driveway
Ottawa, Ontario
K1A 0T6

You may also contact us by email at statcan.istdinformation-distinformation.statcan@statcan.gc.ca or by fax at 613-951-8578.

For this survey, there are Section 12 agreements with the statistical agencies of Prince Edward Island, Northwest Territories and Nunavut, as well as the Ontario Ministry of Economic Development, Job Creation and Trade.

For agreements with provincial and territorial government organizations, the shared data will be limited to information pertaining to business establishments located within the jurisdiction of the respective province or territory.

Important features

To navigate the questionnaire

Use the Previous and Next buttons located at the bottom right of each page. Do not use the navigation buttons at the top of your browser or the corresponding shortcut keys.

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If you cannot complete the questionnaire in one session, you can save the information you have entered by pressing the Save and finish later button at the bottom left of any page on which you are asked to enter information. You can then resume your session at another time.

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Definitions and explanations

A help button is available for certain questions. Press this button for additional information or clarification.

Answering this questionnaire

Reporting instructions

Report all dollar amounts in thousands of Canadian dollars ( '000).
Report all dollar amounts rounded to the nearest thousands of dollars.
Report all personnel numbers in full-time equivalent ( FTE).
Report all FTE numbers rounded to the nearest whole number.
Percentages should be rounded to whole numbers.
When precise figures are not available, provide your best estimates.
Enter ' 0' if there is no value to report.

Who should complete this questionnaire?

This questionnaire should be completed by the Chief Executive Officer (CEO), owner or senior manager who is most familiar with the strategic focus, competitive orientation and international commercial activities of this business.

Business or organization and contact information

1. Verify or provide the business or organization's legal and operating name and correct where needed.

Note: Legal name modifications should only be done to correct a spelling error or typo.

Note: Press the help button ( ?) for additional information.

Legal name

Operating name (if applicable)

2. Verify or provide the contact information of the designated business or organization contact person for this questionnaire and correct where needed.

Note: The designated contact person is the person who should receive this questionnaire. The designated contact person may not always be the one who actually completes the questionnaire.

First name
Last name
Title
Preferred language of communication
Mailing address (number and street)
City
Province, territory or state
Postal code or ZIP code Example: A9A 9A9 or 12345-1234
Country
Email address Example: user@example.gov.ca
Telephone number (including area code) Example: 123-123-1234
Extension number (if applicable)
Fax number (including area code) Example: 123-123-1234

3. Verify or provide the current operational status of the business or organization identified by the legal and operating name above.

Operational

Not currently operational e.g., temporarily or permanently closed, change of ownership

4. Verify or provide the current main activity of the business or organization identified by the legal and operating name above.

Note: The described activity was assigned using the North American Industry Classification System (NAICS).

Note: Press the help button (?) for additional information, including a detailed description of this activity complete with example activities and any applicable exclusions.

NAICS description text

Description and examples

This is the current main activity

This is not the current main activity

Business strategy

Question 1. What is the end date of this business's fiscal year?

This business's fiscal year end date should fall between January 1, 2019 and December 31, 2019.

Note: Press the help button ( ?) for additional information, including example fiscal year dates.

Day
Month
Year

Question 2. Over the next five years, 2020 to 2024, which of these long-term strategies is most important to this business?

Main focus on good or service positioning e.g., good or service leadership, market segmentation, good or service diversification, improving quality
Main focus on low-price and cost leadership e.g., mass market
They are equally important

Question 3. Over the next five years, 2020 to 2024, which of the following statements best describes the strategic focus of this business with respect to its goods or services (products)?

Maintain sales of existing goods or services
Expand the sales of existing goods or services
Introduce new or improved goods or services regularly
Don't know

Question 4. Over the next five years, 2020 to 2024, which of the following statements best describes the strategic focus of this business with respect to its business processes (core activities to produce products and all support business activities)?

Core business activities are activities of an enterprise yielding income: the production of final goods or services intended for the market or for third parties. Usually the core business functions make up the primary activity of the enterprise.

Support business activities are ancillary (supporting) activities carried out by the enterprise in order to permit or to facilitate the core business functions of an enterprise, which is the production activity. The outputs are not themselves intended directly for the market or for third parties.

Maintain current business processes
Optimize current business processes
Introduce new or improved business processes
Don't know

Skills and training

Question 5. In 2019, were skills in any of the following areas required by this business?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Select all that apply.

Basic digital ;e.g., email, word processing, spreadsheets
Computer science e.g., software engineering, artificial intelligence
Information Technology (IT) e.g., IT security, database administration
General data science and analytics e.g., data modeling and visualization
Natural sciences and engineering Include hardware engineering.
Management
Business e.g., marketing, accounting
International business
Skilled trades
Design

None

Question 6. In 2019, in which of the following areas did this business encounter any skill shortages?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Select all that apply.

Basic digital e.g., email, word processing, spreadsheets
- How long has this business been experiencing this skill shortage in basic digital?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Computer science e.g., software engineering, artificial intelligence
- How long has this business been experiencing this skill shortage in computer science?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Information Technology (IT) e.g., IT security, database administration
- How long has this business been experiencing this skill shortage in IT?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
General data science and analytics e.g., data modeling and visualization
- How long has this business been experiencing this skill shortage in general data science and analytics?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Natural sciences and engineering
- How long has this business been experiencing this skill shortage in natural sciences and engineering?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Management
- How long has this business been experiencing this skill shortage in management?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Business e.g., marketing, accounting
- How long has this business been experiencing this skill shortage in business?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
International business
- How long has this business been experiencing this skill shortage in international business?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Skilled trades
- How long has this business been experiencing this skill shortage in skilled trades?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know
Design
- How long has this business been experiencing this skill shortage in design?
  - 0-3 months
  - 4-6 months
  - 7-12 months
  - 13 or more months
  - Don't know

None

Question 7. In 2019, which of the following measures were taken to overcome these skills shortages?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Select all that apply.

Outsourcing work
Targeted recruitment process
- Which of the following incentives were involved in the targeted recruitment process?
  Select all that apply.
  - Additional financial incentives e.g., Industry competitive compensation
  - Additional non-financial incentives e.g., vacation, flexible work options
    OR
  - Don't know
    OR
  - No additional incentives were involved
Student hiring Include internships both domestic and international, co-ops.
Training staff
Retention strategy
- Which of the following incentives were involved in the retention strategy?
  Select all that apply.
  - Additional financial incentives e.g., Industry competitive compensation
  - Additional non-financial incentives e.g., vacation, flexible work options
- OR
  - Don't know
- OR
  - No additional incentives were involved
Temporary foreign worker programs
Government programs
Other measures

None

Question 8. In 2019, which of the following training or development activities were arranged or provided by this business to its employees?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Select all that apply.

Job specific training
Managerial training
Training in new technology
Training in new business practices
Digital skills training
Data literacy skills training Training on how to read, understand, create or communicate data as information.
Other training or development
OR
None

Main market and competitive landscape

Question 9. In 2019, did this business sell goods or services?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Goods Include tangible objects and some knowledge-capturing products over which ownership rights can be established and whose ownership can be transferred through market transactions.
b. Services Include intangible activities that are produced and consumed simultaneously and that change the conditions (e.g., physical, psychological) of users. The engagement of users through their time, availability, attention, transmission of information, or effort is often a necessary condition that leads to the co-production of services by users and the enterprise. The attributes or experience of a service can therefore depend on the input of users. Services can also include some knowledge-capturing products.

Question 10. In 2019, did this business produce or manufacture any of the goods that it sold?

Refers to goods sold in the calendar year January 1 to December 31, 2019.

Question 11. In 2019, did this business offer the following services to complement the sale of its goods?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. After-sales maintenance or repair e.g., periodic, ongoing or as-required maintenance or repair of goods produced by this business
b. Installation or implementation e.g., installing goods or implementing processes to ensure goods produced by this business are functional or ready to be used
c. Training or technical support e.g., troubleshooting 6 months after the purchase of a good produced by this business
d. After-sales condition monitoring or quality control e.g., providing reports on usage or determining if a good needs to be repaired over a defined period
e. Customization e.g., working with a client to develop a tailored solution or good that responds to the clients' specific needs
f. Distribution or transportation e.g., distribution or transportation of this business's goods
g. Leasing or rental agreements
h. Other services e.g., any other services complementing the sale of this business's goods

Question 12. During the three years 2017 to 2019, did this business expand capacity for the following services to complement the sale of its goods?

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. After-sales maintenance or repair e.g., periodic, ongoing or as-required maintenance or repair of goods produced by this business
b. Installation or implementation e.g., installing goods or implementing processes to ensure goods produced by this business are functional or ready to be used
c. Training or technical support e.g., troubleshooting 6 months after the purchase of a good produced by this business
d. After-sales condition monitoring or quality control e.g., providing reports on usage or determining if a good needs to be repaired over a defined period
e. Customization e.g., working with a client to develop a tailored solution or good that responds to the clients' specific needs
f. Distribution or transportation e.g., distribution or transportation of this business's goods
g. Leasing or rental agreements
h. Other services e.g., any other services complementing the sale of this business's goods

Main market: The geographical region from which this business derived the highest percentage of total sales revenue.

Question 13. In 2019, what was this business's main market?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Local markets Include the region in which this business has its main Canadian operations.
Rest of Canada
United States of America
Mexico
Other Latin America and Caribbean countries (LAC)
Europe
China
Other Asian countries
Another country

Question 14. In 2019, how many competitors did this business face in its main market?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Zero
One
Two to three
Four to five
Six to ten
Eleven and higher
Don't know

Question 15. In 2019, were there any multinational organizations among competitors for this business's main market?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
No
Don't know

Question 16 . In 2019, did the following occur in this business's main market?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No	Don't know
a. Entry of new competitors
b. Exit of competitors c. Increase in competitive behaviour from existing competitors e.g., lowering prices, stronger marketing, new good or service (product) introduction or other
d. Decrease in competitive behaviour from existing competitors e.g., raising prices, weaker marketing or other

Question 17. In 2019, in response to the change in competition in this business's main market, did this business implement any of the following changes?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Change the quality of its goods or services (products)
b. Adopt new technology or a new process
c. Change its marketing expenditures or marketing strategy
d. Introduce or accelerate the introduction of new goods or services (products)
e. Change prices of its goods or services (products)
f. Take other actions

Good or service innovation

Good or service innovation is a new or improved good or service that differs significantly from the enterprise's previous goods or services with respect to its characteristics, functions or performance specifications and that has been introduced on the market.

Question 18. During the three years 2017 to 2019, were new or improved goods or services introduced onto the market or brought into use by this business?

Include new or improved goods or services that:

differed significantly from this business's previous goods, services or business process
were new to this business and not necessarily new to its business industry or markets
were developed by this business or other organizations.

"During the three years 2017 to 2019" refers to the calendar years January 1, 2017 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. New or improved goods Include: Tangible objects and some knowledge-capturing products over which ownership rights can be established and whose ownership can be transferred through market transactions. Significant changes to the design of a good. Exclude the simple resale of new goods purchased from other businesses and changes of a solely aesthetic nature
b. New or improved services Services are intangible activities that are produced and consumed simultaneously and that change the conditions (e.g. physical, psychological) of users. The engagement of users through their time, availability, attention, transmission of information, or effort is often a necessary condition that leads to the co-production of services by users and the enterprise. The attributes or experience of a service can therefore depend on the input of users. Services can also include some knowledge-capturing products.

Question 19. Who developed these good or service innovations introduced during the three years 2017 to 2019?

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

Select all that apply.

Mainly this business, parent, affiliated or subsidiary businesses
Collaboratively, this business together with other businesses or organizations Exclude outsourcing or contracting or granting out work.
Mainly other businesses or organizations Include outsourcing or contracting or granting out work.

Question 20. During the three years 2017 to 2019, were any of this business's good or service innovations introduced new to one of its markets or new to this business?

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. New to one of its markets e.g., introduced a new or improved good or service onto one of this business's markets before its competitors (it may have already been available in other markets)
b. New to this business only e.g., introduced a new or improved good or service that was already available from competitors in this business's markets

Question 21. In this business's fiscal year ending in 2019, what percentage of this business's total sales came from the following types of goods or services?

If percentage is null please indicate '0'.

Good or service innovations introduced during the period 2017 to 2019

Percentage of sales in 2019

a. New to one of its markets %

e.g., introduced a new or improved good or service onto one of this business's markets before its competitors (it may have already been available in other markets)

b. New to this business only %

e.g., introduced a new or improved good or service that was already available from competitors in this business's markets

Goods or services unchanged or only marginally modified during the period 2017 to 2019

Percentage of sales in 2019

c. Unchanged or marginally modified %

Total %

Business process innovation

Business process innovation is a new or improved process for one or more business activities or functions that differs significantly from this business's previous business processes and that has been brought into use by this business in its internal or outward-facing operations.

Core business functions or activities refer to the production of goods or services.

Support business functions or activities include distribution and logistics services, marketing and sales services, information and communication technology (ICT) services, professional services, engineering and research and development (R&D) services, general management services.

Question 22. During the three years 2017 to 2019, were new or improved business processes introduced onto the market or brought into use by this business?

Include new or improved business processes that:

differed significantly from this business's previous business process
were new to this business and not necessarily new to its business industry or markets
were developed by this business or other organizations.

"During the three years 2017 to 2019" refers to the calendar years January 1, 2017 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. New or improved production processes for goods or services e.g., activities that transform inputs into goods or services, including engineering and related technical testing, analysis and certification activities to support production
b. New or improved distribution or logistics processes e.g., transportation and service delivery, warehousing and order processing
c. New or improved marketing or sales methods e.g., marketing methods including advertising (product promotion and placement, packaging of products), direct marketing (telemarketing), exhibitions and fairs, market research and other activities to develop new markets, pricing strategies and methods, sales and after-sales activities, including help-desks other customer support and customer relationship activities.
d. New or improved information and communication systems e.g., hardware and software, data processing and database, maintenance and repair, web-hosting and other computer-related information activities
e. New or improved strategic and general business management practices e.g., cross-functional decision making, organizing work responsibility, corporate governance (legal, planning and public relations), accounting, book-keeping, auditing, payments and other financial or insurance activities, human resources management (training and education, staff recruitment, workplace organization, provision of temporary personnel, payroll management, health and medical support), procurement, managing external relationships with suppliers, alliances
f. New or improved product or business process development e.g., activities to scope, identify, develop, or adapt products (goods or services) or business processes

Question 23. Who developed these business process innovations introduced during the three years 2017 to 2019?

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

Select all that apply.

Mainly this business, parent, affiliated or subsidiary businesses
Collaboratively, this business together with other businesses or organizations Exclude outsourcing or contracting or granting out work.
Mainly other businesses or organizations Include outsourcing or contracting or granting out work.

Question 24. In this business's fiscal year ending in 2019, did any of the business process innovations introduced during the three years 2017 to 2019 result in cost savings related to the production of goods or services?

Yes
- In this business's fiscal year ending in 2019, what were the cost savings?
  - Less than 5%
  - 5% to 9.9%
  - 10% to 25%
  - More than 25%
  - Don't know
No
Don't Know

Question 25. In this business's fiscal year ending in in 2019, did any of the business process innovations introduced during the three years 2017 to 2019 result in cost savings related to its support business functions?

e.g., distribution and logistics, marketing and sales services, information and communication technology services

Yes
- In this business's fiscal year ending in 2019, what were the cost savings?
  - Less than 5%
  - 5% to 9.9%
  - 10% to 25%
  - More than 25%
  - Don't know
No
Don't Know

Expenditures on innovation activity

26. In this business's fiscal year ending in 2019, did this business conduct any of the following innovation activities?

Innovation activities include all developmental, financial and commercial activities undertaken by a business that are intended to result in an innovation.

Include activities for good, service or business process innovation.

This is an example of a table, it contains no data
	Yes	No
a. Research and experimental development (R&D), both in-house and outsourced (contracted out or granted) to other organizations
b. Engineering, design and other creative work Exclude engineering, design and other creative work reported as R&D.
c. Intellectual property activities to realize innovation projects Exclude intellectual property activities reported as R&D. Include applications, licensing-in and licensing-out.
d. Software development and database activities Exclude development and database activities reported as R&D.
e. Acquisition or development of advanced technology including machinery, equipment, facilities and other tangible assets Exclude acquisition or development of advanced technologies reported as R&D.
f. Employee training specifically for innovation projects
g. Marketing and brand equity activities linked to the introduction of new goods, services or business processes Include market research and market testing, methods for pricing,product placement and product promotion. Exclude development and database activities reported as R&D.
h. Innovation management Exclude development and database activities reported as R&D.
i. Other innovation activities

Expenditures on innovation activity

Innovation expenditures include labour costs and investments for activities, previously listed in question 26, that led or contributed to the development and introduction of new or improved goods, services or business processes.

Question 27. In this business's fiscal year ending in 2019, what were this business's expenditures on the following innovation activities?

If exact figures are not available, provide your best estimate.

If expenditure details are not available for each innovation activity, enter the total expenditure for all innovation activities.

Expenditures CAN$ '000
a. Research and experimental development (R&D), both in-house and outsourced (contracted out or granted) to other organizations
b. Engineering, design and other creative work
Exclude engineering, design and other creative work reported as R&D.
c. Intellectual property activities to realize innovation projects
Exclude intellectual property activities reported as R&D.
Include applications, licensing-in and licensing-out.
d. Software development and database activities
Exclude development and database activities reported as R&D.
e. Acquisition or development of advanced technology including machinery, equipment, facilities and other tangible assets
Exclude acquisition or development of advanced technologies reported as R&D.
f. Employee training specifically for innovation projects
g. Marketing and brand equity activities linked to the introduction of new goods, services or business processes
Include market research and market testing, methods for pricing, product placement and product promotion. Exclude acquisition or development of advanced technologies reported as R&D.
h. Innovation management
Exclude acquisition or development of advanced technologies reported as R&D.
i. Other innovation activities
Total expenditures for innovation activities

Question 28. Of the total of this business's innovation expenditures, please estimate the percentage attributable to the development or introduction of each type of innovation.

If percentage is null, indicate "0".

Percentage

New or improved goods or services %
New or improved business processes %

Total %

Co-operation for innovation

Question 29. During the three years 2017 to 2019, did this business co-operate on any innovation activities with other businesses or organizations?

Co-operation is the active participation with other businesses or organizations in innovation activities. Both partners do not need to commercially benefit.

Exclude outsourcing or contracting or granting out work.

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

Question 30. During the three years 2017 to 2019, please indicate the type of innovation co-operation partner.

Select all that apply.

Parent , affiliated or subsidiary businesses
Suppliers of equipment, materials, components or software
Clients or customers from the private sector
Clients or customers from the public sector
Competitors or other businesses in the sector
Consultants and commercial laboratories
Universities, colleges or other higher education institutions
Government, public or private research institutes
Non-profit organizations
Households or individuals
Other co-operation partners

Question 31. During the three years 2017 to 2019, please indicate the location of these co-operation partners.

Parent, affiliated or subsidiary businesses

Select all that apply.

Canada
United States of America
Rest of the world

Suppliers of equipment, materials, components or software

Select all that apply.

Canada
United States of America
Rest of the world

Clients or customers from the private sector

Select all that apply.

Canada
United States of America
Rest of the world

Clients or customers from the public sector

Select all that apply.

Canada
United States of America
Rest of the world

Competitors or other businesses in the sector

Select all that apply.

Canada
United States of America
Rest of the world

Consultants and commercial laboratories

Select all that apply.

Canada
United States of America
Rest of the world

Universities, colleges or other higher education institutions

Select all that apply.

Canada
United States of America
Rest of the world

Government, public or private research institutes

Select all that apply.

Canada
United States of America
Rest of the world

Non-profit organizations

Select all that apply.

Canada
United States of America
Rest of the world

Households or individuals

Select all that apply.

Canada
United States of America
Rest of the world

Other co-operation partners

Select all that apply.

Canada
United States of America
Rest of the world

Question 32. During the three years 2017 to 2019, which type of co-operation partner was the most critical to this business's innovation activities?

Parent, affiliated or subsidiary businesses
Suppliers of equipment, materials, components or software
Clients or customers from the private sector
Clients or customers from the public sector
Competitors or other businesses in the sector
Consultants and commercial laboratories
Universities, colleges or other higher education institutions
Government, public or private research institutes
Non-profit organizations
Households or individuals
Other co-operation partners

Innovation with environmental benefits

Question 33. During the three years 2017 to 2019, did this business introduce an innovation with any of the following environmental benefits?

Include innovations introduced where environmental benefits were either intentional or incidental.

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

Benefits from production through efficient use of resources

a. Improved resource efficiency through reduced material use per unit of output

b. Improved resource efficiency through reduced energy use per unit of output

c. Improved resource efficiency by replacing material with less greenhouse gas intensive alternatives

d. Reduced consumption of resources through recycling (water, waste or material)

e. Renewable fuels: ethanol, biodiesel, biogas, biochar, hydrogen

Benefits related to increased environmental protection activities

f. Reduced air, water, soil or noise pollution

g. Reduced greenhouse gas emissions

Benefits related to consumer or end user

h. Reduced energy use or increased energy efficiency for the consumer or end user

i. Reduced material use or increased recycling for the consumer or end user

j. Reduced air, water, soil or noise pollution for the consumer or end user

k. Reduced greenhouse gas emissions for the consumer or end user e.g., carbon capture and storage, carbon capture and utilization, carbon removal, clean coal processing

Other environmental benefits

l. Other environmental benefits

Question 34. During the three years 2017 to 2019, were any of the innovations with environmental benefits new to one of this business's markets?

Note: Refers to innovations implemented during the three years 2017 to 2019.

Benefits from production through efficient use of resources

a. Improved resource efficiency through reduced material use per unit of output

b. Improved resource efficiency through reduced energy use per unit of output

c. Improved resource efficiency by replacing material with less greenhouse gas intensive alternatives

d. Reduced consumption of resources through recycling (water, waste or material)

e. Renewable fuels: ethanol, biodiesel, biogas, biochar, hydrogen

Benefits related to increased environmental protection activities

f. Reduced air, water, soil or noise pollution

g. Reduced greenhouse gas emissions

Benefits related to consumer or end user

h. Reduced energy use or increased energy efficiency for the consumer or end user

i. Reduced material use or increased recycling for the consumer or end user

j. Reduced air, water, soil or noise pollution for the consumer or end user

k. Reduced greenhouse gas emissions for the consumer or end user e.g., carbon capture and storage, carbon capture and utilization, carbon removal, clean coal processing

Other environmental benefits

l. Other environmental benefits

Use of government support programs for innovation-related activities

Question 35. During the three years 2017 to 2019, did this business use any of the following types of government programs (federal, provincial, territorial, municipal or indigenous) to aid innovation-related activities?

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Government tax incentive or tax credit programs Include programs intended to support innovation activities such as research and development or capital expenditures.
b. Government grants and contributions programs Include programs intended to support innovation activities such as research and development, business development or commercialization of intellectual property.
c. Government training and hiring programs Include programs intended to support innovation activities such as hiring and training of researchers, interns or other personnel.
d. Government procurement Include programs intended to support innovation activities such as the procurement of new or improved goods, services or business processes.
e. Other government programs Include programs and activities not included elsewhere such as access to facilities, export incentives, technical assistance, market information or loans.

Question 36. During the three years 2017 to 2019, which type of government program did this business find was the most critical for its innovation activities?

Note: Refers to activities undertaken to develop or implement innovations during the three years 2017 to 2019.

Government tax incentive or tax credit programs
Government grants and contributions programs
Government training and hiring programs
Government procurement
Other government programs

Obstacles

Question 37. In 2019, did this business face any obstacles to innovation resulting from any of the following elements?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Market size
b. External financing
c. Internal financing
d. Lack of skills
e. Finding and reaching agreements with external collaborators
f. Uncertainty and risk
g. Regulatory or government competition policy
h. Intellectual property protection
i. Other obstacles to innovation

Question 38. In 2019, were measures taken to overcome these obstacles to innovation?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Market size
b. External financing
c. Internal financing
d. Lack of skills
e. Finding and reaching agreements with external collaborators
f. Uncertainty and risk
g. Regulatory or government competition policy
h. Intellectual property protection
i. Measures were taken to overcome other obstacles to innovation

Question 39. In 2019, were these measures successful in mitigating obstacles to innovation?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Market size
b. External financing
c. Internal financing
d. Lack of skills
e. Finding and reaching agreements with external collaborators
f. Uncertainty and risk
g. Regulatory or government competition policy
h. Intellectual property protection
i. Measures were successful in mitigating other obstacles to innovation

Question 40. In 2019, were any government programs used to overcome obstacles to innovation?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Market size
b. External financing
c. Internal financing
d. Lack of skills
e. Finding and reaching agreements with external collaborators
f. Uncertainty and risk
g. Regulatory or government competition policy
h. Intellectual property protection
i. Government programs were used to overcome other obstacles to innovation

Advanced technology use

Technology is broadly defined to include the technical means and know-how required for the production of products. It takes the form of equipment, materials, processes, blue prints and knowledge.

Advanced technologies are new technologies (equipment and software) that perform a new function or improve some function significantly better than commonly used technologies in the industry or by competitors.

Question 41. In 2019, did this business use any of the following types of advanced or emerging technologies?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Advanced technologies

a. Material handling, supply chain or logistics technologies

b. Design or information control technologies

c. Processing or fabrication technologies (excluding additive manufacturing)

d. Clean technologies

Note: Clean technology refers to any goods or services that reduce environmental impacts through environmental protection activities or through the sustainable use of natural resources.

e. Security or advanced authentication systems

f. Business intelligence technologies
e.g., cloud-based computing systems and big data analytic tools

g. Other types of advanced technologies

Emerging technologies

h. Nanotechnology
The manufacturing of devices and products from molecular or nano-scale components with extraordinary properties.

i. Biotechnology

j. Geomatics or geospatial technologies

k. Artificial intelligence (AI)

l. Virtual, mixed and augmented reality
e.g., virtual reality, augmented reality

m. Integrated Internet of Things (IoT) systems
Include systems where devices and objects have the networking capability that allow for information to be sent and received using the Internet eg. Fixtures and kitchen appliances

n. Blockchain technologies
e.g., crypto-currency, distributed ledgers, secure value exchange protocols, smart contracts

o. Additive manufacturing
e.g., 3D printing

p. Other types of emerging technologies

Question 42. In 2019, why did this business not adopt or use advanced or emerging technologies?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Select all that apply.

Not convinced of economic benefit
Difficulty in obtaining financing
High cost of advanced or emerging technologies
Investment not necessary for continuing operations
Lack of technical skills required to support this type of investment
Organizational culture too inflexible
Decisions made by parent, affiliates or subsidiary businesses
Lack of technical support or services (from consultants or vendors)
Lack of information regarding advanced or emerging technologies
Difficulty in integrating new technologies with existing systems, standards and processes
Other reasons for not adopting or using advanced or emerging technologies
Not applicable to this business's activities

Clean technologies

Question 43. In 2019, were any of these clean technologies used by this business related to the following?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Environmental protection

Select all that apply.

Air and environment protection or remediation
Waste management, reduction or recycling
Water or wastewater treatment

Sustainable resource management

Select all that apply.

Alternative fuels
Non-emitting energy supply e.g., solar, wind, hydro, nuclear
Bio-products
Smart grid
Energy storage
Energy management and efficiency improvements
Water management or recycling
Agriculture, aquaculture, forestry or biodiversity improvements
Sustainable mining

Adapted goods

Select all that apply.

Energy efficient transportation
Energy efficient equipment or appliances
Advanced or lightweight materials

Business practices

Question 44. In 2019, which of the following business practices did this business regularly use?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Product development and control management practices

Select all that apply.

Concurrent engineering (simultaneous design)
Cross-functional design teams
Electronic work order management
Distribution resource planning (DRP)

None of the above

Quality management practices

Select all that apply.

Continuous improvement (including total quality management (TQM))
Business certification or certification renewals
Quality management system (QMS)

None of the above

Other business practices

Select all that apply.

Competitive technological intelligence (CTI) or benchmarking
Sustainable development strategy or environmental stewardship plan (ESP)
Product data management (PDM)
Life cycle management (LCM)
Intellectual property management

None of the above

Imports and exports

Question 45. In 2019, did this business make payments to suppliers outside Canada for the purchase of goods or services?

Include the purchase of goods or services from both foreign affiliates and foreign unaffiliated businesses.

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
- In 2019, how were these purchases from suppliers outside Canada used by this business?
  Select all that apply.
  - Resold 'as-is' in Canada
  - Used in production of other goods or services in Canada (intermediary goods or services)
  - Used to support business activities in Canada
No

Question 46. In 2019, did this business receive revenue from clients outside Canada for the sale of goods or services?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
- In 2019, did this business attempt to sell goods or services to any additional market outside of Canada, but was not successful?
  - Yes
  - No
- In 2019, did this business attempt to sell any additional goods or services outside of Canada, but was not successful?
  - Yes
  - No
No
- In 2019, did this business attempt to sell goods or services to any market outside of Canada?
  - Yes
  - No

Question 47. In 2019, did this business sell goods or services to another business operating in Canada that were then exported 'as-is'?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
No
Don't Know

Question 48. In 2019, did this business sell goods or services to another business operating in Canada that used the goods as intermediate inputs in a final good that was then sold to clients outside Canada?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
No
Don't Know

Obstacles to exports

Question 49. In 2019, how difficult were the following obstacles to exporting or attempting to export goods or services?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Administrative obstacles and resource limitations

a. Canadian legal or administrative obstacles

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

b. Foreign legal or administrative obstacles

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

c. Foreign tariffs

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

d. Trade barriers

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

e. Concerns over intellectual property (IP) protection

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

f. Access to financing

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

g. Lack of internal resources or capacity

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

h. Lack of management know-how

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

External barriers

i. Efficiency, capacity or reliability of transportation infrastructures

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

j. Shipping costs

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

Market obstacles

k. Identifying foreign customers

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

l. Obtaining knowledge on markets of interest

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

m. Identifying foreign partners, suppliers or distributers

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

n. Uncertainty of foreign or international standards

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

o. Receiving payments from foreign customers

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

Other obstacles

p. All other obstacles to exporting or attempting to export

Very difficult
Difficult
Somewhat difficult
Not at all difficult
Not applicable

Business structure and ownership

Question 50. In 2019, was this business an affiliate of a foreign parent?

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
- In 2019, where was this business's parent company located?
  - United States of America
  - Mexico
  - Other Latin America and Caribbean countries (LAC)
  - Europe
  - China
  - Other Asian countries
  - All other countries
No

Question 51. In 2019, did this business have affiliates located outside of Canada?

This business was the parent company of affiliates or subsidiaries.

"In 2019" refers to the calendar year, January 1 to December 31, 2019.

Yes
No

Purchased goods or services

Question 52. In this business's fiscal year ending in 2019, did this business purchase any of the following goods or services?

Goods

a. Goods for use as intermediate input for domestic production

Yes
No
Not applicable

b. Goods for resale 'as-is'

Yes
No
Not applicable

Services

c. Distribution and logistics services

Yes
No
Not applicable

d. Call and help center services

Yes
No
Not applicable

e. Marketing and sales services

Yes
No
Not applicable

f. Information and communication technology (ICT) services
Include software development, data processing or other.

Yes
No
Not applicable

g. Professional services
Include finance, accounting, human resources, legal or other.

Yes
No
Not applicable

h. Engineering and research and development (R&D) services

Yes
No
Not applicable

Other goods or services

i. Other types of goods or services purchased

Yes
No
Not applicable

Question 53. In this business's fiscal year ending in 2019, what was the total value of the goods or services purchased?

Total value of goods or services purchased in CAN$ '000

Goods
a. Goods for use as intermediate input for domestic production
b. Goods for resale 'as-is'

Services
c. Distribution and logistics services
d. Call and help center services
e. Marketing and sales services
f. Information and communication technology (ICT) services Include software development, data processing or other.
g. Professional services Include finance, accounting, human resources, legal or other.
h. Engineering and research and development (R&D) services

Other goods or services
i. Other types of goods or services purchased

Total

Question 54. In this business's fiscal year ending in 2019, what proportions of goods or services were purchased from Canadian and foreign sources?

This is an example of a table, it contains no data
	Canadian sources in percentage	Foreign affiliates in percentage	Foreign unaffiliated in percentage	Total in percentage
Goods a. Goods produced for use as intermediate input for domestic production
b. Goods produced for resale 'as-is'
Services c. Distribution and logistics services
d. Call and help center services
e. Marketing and sales services in percentage
f. Information and communication technology (ICT) services Include software development, data processing or other.
g. Professional services Include finance, accounting, human resources, legal or other
h. Engineering and research and development (R&D) services
Other goods or services i. Other types of goods or services

Purchased goods or services - unaffiliated foreign businesses

Question 55. In this business's fiscal year ending in 2019, how important were the following reasons for purchasing goods or services from an unaffiliated (other foreign) business outside of Canada?

This is an example of a table, it contains no data
	Very important	Important	Somewhat important	Not at all important	Not applicable
a. Reduce labour costs
b. Reduce costs other than labour costs
c. Better quality goods or services
d. No suppliers available in Canada
e. Reduce delivery times
f. Increase access to supply chains or regional trade networks
g. Access to specialized knowledge or technologies
h. Tax or other financial incentives
i. Lack of available labour in Canada
j. Other reasons for purchasing goods or services from an unaffiliated business outside of Canada

Employment in Canada and abroad

Question 56. In this business's fiscal year ending in 2019, what was the approximate number of full-time equivalent personnel employed by this business in Canada and abroad?

Full-time equivalent (FTE) is the ratio of total hours worked within calendar year on an activity by all employees divided by the total hours conventionally worked in the calendar year by a full-time employee.

Exclude personnel that are employed by a foreign parent company. Please only report for personnel that are employed by the Canadian business or its affiliates.

Number of FTE personnel

a. Canada
b. United States of America
c. Mexico
d. Other Latin America and Caribbean countries (LAC)
e. Europe
f. China
g. Other Asian countries
h. All other countries

Total

Question 57. In this business's fiscal year ending in 2019, what was the approximate number of full-time equivalent personnel employed by this business in the following activities in Canada and outside Canada?

Exclude personnel that are employed by a foreign parent company. Please only report for personnel that are employed by the Canadian business or its affiliates.

This is an example of a table, it contains no data
	In Canada number of FTE personnel	Outside of Canada number of FTE personnel	Total
a. Production of goods Include manufacturing, assembly, resource extraction and all positions related to maintaining production equipment.
b. Distribution and logistics services
c. Call and help centers services
d. Marketing and sales services
e. Information and communication technology (ICT) services Include software development, data processing or other.
f. Professional services Include finance, accounting, human resources, legal or other.
g. Engineering and research and development (R&D) services
h. General management services
I. All other business activities
Total

Question 58. In this business's fiscal year ending in 2019, what was the approximate number of full-time equivalent personnel employed by this business in the following activities outside of Canada?

Core business activities are activities of an enterprise yielding income: the production of final goods or services intended for the market or for third parties. Usually the core business functions make up the primary activity of the enterprise.

Support business activities are ancillary (supporting) activities carried out by the enterprise in order to permit or to facilitate the core business functions of an enterprise, which is the production activity. The outputs are not themselves intended directly for the market or for third parties.

Exclude personnel that are employed by a foreign parent company. Please only report for personnel that are employed by the Canadian business or its affiliates.

This is an example of a table, it contains no data
	Core activities number of FTE personnel outside of Canada	Support activities number of FTE personnel outside of Canada
a. Production of goods Include manufacturing, assembly, resource extraction and all positions related to maintaining production equipment.
b. Distribution and logistics services
c. Call and help centers services
d. Marketing and sales services
e. Information and communication technology (ICT) services Include software development, data processing or other.
f. Professional services Include finance, accounting, human resources, legal or other.
g. Engineering and research and development (R&D) services
h. General management services
I. All other business activities
Total

Question 59. In this business's fiscal year ending in 2019, how important were the following reasons for this business to employ personnel outside of Canada?

Exclude personnel that are employed by a foreign parent company. Please only report for personnel that are employed by the Canadian business or its affiliates.

This is an example of a table, it contains no data
	Very important	Important	Somewhat important	Not at all important	Not applicable
a. Reduce labour costs
b. Reduce costs other than labour costs
c. Access to new markets
d. Increase access to supply chains or regional trade networks
e. Increase sales
f. Proximity to important customers
g. Access to specialized knowledge or technologies
h. Tax or other financial incentives
i. Improve logistics
j. Lack of available labour in Canada
k. Other reasons for employing personnel outside of Canada

Locating activities into Canada

Question 60. During the three years 2017 to 2019, did this business move activities from outside of Canada into Canada?

Include activities brought into Canada by switching from a foreign supplier to a Canadian supplier, by switching from foreign manufacturing or services providers to Canadian manufacturing or services providers or other.

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

Question 61. During the three years 2017 to 2019, were any of the following activities moved to Canada?

"During the three years 2017 to 2019" refers to the calendar years, January 1, 2017 to December 31, 2019.

This is an example of a table, it contains no data
	Yes	No
a. Production of goods Include manufacturing, assembly, resource extraction and all positions related to maintaining production equipment.
b. Distribution and logistics services
c. Call and help center services
d. Marketing and sales services
e. Information and communication technology (ICT) services Include software development, data processing or other.
f. Professional services Include finance, accounting, human resources, legal or other.
g. Engineering and research and development (R&D) services
h. General management services
i. All other business activities

Question 62. During the three years 2017 to 2019 how important were the following reasons for bringing the previous activities to Canada?

Note: Refers to activities moved to Canada during the three years 2017 to 2019.

Production of goods

a. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

b. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

c. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

d. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

e. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

f. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

g. Concerns about intellectual property Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

h. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

i. Other reasons related to production of goods

Very important
Important
Somewhat important
Not at all important
Not applicable

Distribution and logistics services

j. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

k. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

l. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

m. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

n. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

o. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

p. Concerns about intellectual property Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

q. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

r. Other reasons related to distribution and logistics services

Very important
Important
Somewhat important
Not at all important
Not applicable

Call and help center services

s. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

t. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

u. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

v. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

w. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

x. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

y. Concerns about intellectual property I nclude patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

z. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

aa. Other reasons related to call and help center services

Very important
Important
Somewhat important
Not at all important
Not applicable

Marketing and sales services

ab. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

ac. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

ad. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

ae. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

af. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

ag. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

ah. Concerns about intellectual property Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

ai. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

aj. Other reasons related to marketing and sales services

Very important
Important
Somewhat important
Not at all important
Not applicable

Information and communication technology (ICT) services

ak. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

al. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

am. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

an. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

ao. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

ap. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

aq. Concerns about intellectual property. Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

ar. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

as. Other reasons related to ICT services

Very important
Important
Somewhat important
Not at all important
Not applicable

Professional services

at. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

au. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

av. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

aw. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

ax. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

ay. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

az. Concerns about intellectual property. Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

ba. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

bb. Other reasons related to professional services

Very important
Important
Somewhat important
Not at all important
Not applicable

Engineering and research and development (R&D) services

bc. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

bd. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

be. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

bf. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

bg. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

bh. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

bi. Concerns about intellectual property. Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

bj. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

bk. Other reasons related to engineering and research and development (R&D) services

Very important
Important
Somewhat important
Not at all important
Not applicable

General management services

bl. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

bm. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

bn. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

bo. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

bp. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

bq. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

br. Concerns about intellectual property. Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

bs. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

bt. Other reasons related to general management services

Very important
Important
Somewhat important
Not at all important
Not applicable

All other business activities

bu. Cost savings from locating abroad did not materialize (lower operating costs)

Very important
Important
Somewhat important
Not at all important
Not applicable

bv. Labour costs abroad have risen (lower labour costs in Canada)

Very important
Important
Somewhat important
Not at all important
Not applicable

bw. Better quality of labour or resources in Canada

Very important
Important
Somewhat important
Not at all important
Not applicable

bx. Lower Canadian dollar

Very important
Important
Somewhat important
Not at all important
Not applicable

by. Consolidating number of suppliers

Very important
Important
Somewhat important
Not at all important
Not applicable

bz. Tax or other financial incentives

Very important
Important
Somewhat important
Not at all important
Not applicable

ca. Concerns about intellectual property. Include patents, trademarks, copyrights or other intellectual property.

Very important
Important
Somewhat important
Not at all important
Not applicable

cb. Proximity to customers or other logistical issues

Very important
Important
Somewhat important
Not at all important
Not applicable

cc. Other reasons related to all other business activities

Very important
Important
Somewhat important
Not at all important
Not applicable

Sales

Question 63. In this business's fiscal year ending in 2019, what was the value of this business's total sales?

Include domestic sales and sales made to other countries.

If exact figures are not available, provide your best estimate.

Total sales, 2019 CAN$ '000

Question 64. In this business's fiscal year ending in 2019, what percentage of this business's sales was made in the following markets?

If percentage is null please indicate '0'.

Percentage of sales

a. Canada
b. United States of America
c. Mexico
d. Other Latin America and Caribbean countries (LAC)
e. Europe
f. China
g. Other Asian countries
h. All other countries

Total in percentage

Question 65. In this business fiscal year ending in 2019, what percentage of the value of this business's total sales was made over the Internet?

Sales conducted over the Internet with or without online payment:

Include all sales of this business's goods or services where the order is received, and the commitment to purchase is made over the Internet, although payment can be made by other means. Include orders made in web pages, extranet or Electronic Data Interchange (EDI). Exclude orders made by telephone calls, facsimile, or e-mail.

Include sales made on enterprise and third party websites and apps.

Exclude the delivery of a digital good for which the order was not made online.

If precise figures are not available, please provide your best estimate.

Percentage

Don't know

Question 66. In this business's fiscal year ending in 2019, what percentage of this business's sales to each market was goods rather than services?

If percentage is null please indicate '0'.

This is an example of a table, it contains no data
	Sales of goods percentage	Sales of services percentage	Total in percentage
a. Canada
b. United States of America
c. Mexico
d. Other Latin America and Caribbean countries (LAC)
e. Europe
f. China
g. Other Asian countries
h. All other countries

Question 67. In this business's fiscal year ending in 2019, what percentage of this business's international sales was made through exports rather than sales by this business's foreign affiliates?

If percentage is null please indicate "0".

This is an example of a table, it contains no data
	Exports percentage	Foreign affiliate sales percentage	Total
a. United States of America
b. Mexico
c. Other Latin America and Caribbean countries (LAC)
d. Europe
e. China
f. Other Asian countries
g. All other countries

Comments and feedback

Question 68. How many people were consulted for the completion of this questionnaire?

Number of people

Notification of intent to extract web data

Question 69. Does this business have a website?

Yes
- Specify the business website address e.g., www.example.ca
No

Notification of intent to extract web data

Statistics Canada is piloting a web data extraction initiative, also known as web scraping, which uses software to search and compile publicly available data from organizational websites. As a result, we may visit the website for this organization to search for, and compile, additional information. This initiative should allow us to reduce the reporting burden on organizations, as well as produce additional statistical indicators to ensure that our data remain accurate and relevant.

We will do our utmost to ensure the data are collected in a manner that will not affect the functionality of the website. Any data collected will be used by Statistics Canada for statistical and research purposes only, in accordance with the agency's mandate.

Please visit Statistics Canada's web scraping initiative page for more information.

Please visit Statistics Canada's transparency and accountability page- this link will open in a new window to learn more.

If you have any questions or concerns, please contact Statistics Canada Client Services, toll-free at 1-877-949-9492 (TTY: 1-800-363-7629) or by email at infostats@statcan.gc.ca. Additional information about this survey can be found by selecting the following link:

Survey of Innovation and Business Strategy, 2019

Contact person

Question 70. Statistics Canada may need to contact the person who completed this questionnaire for further information.

Is (respondent name) the best person to contact?

Question 71. How long did it take to complete this questionnaire?

Include the time spent gathering the necessary information.

Hours
Minutes

Question 72. Do you have any comments about this questionnaire?

Enter your comments

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Survey of Innovation and Business Strategy, 2019

Why are we conducting this survey?

Business strategy

Good or service innovation

Business process innovation

Expenditures on innovation activity

Expenditures on innovation activity

Co-operation for innovation

Innovation with environmental benefits

Use of government support programs for innovation-related activities

Obstacles

Advanced technology use

Clean technologies

Business practices

Imports and exports

Obstacles to exports

Business structure and ownership

Purchased goods or services

Purchased goods or services - unaffiliated foreign businesses

Employment in Canada and abroad

Locating activities into Canada

Sales

Comments and feedback

Notification of intent to extract web data

Notification of intent to extract web data

Contact person

Before submitting the questionnaire

To review your information

To submit your questionnaire

Submit