Opened: April 2023
Closed: June 2023
Results posted: December 2025
Consultative engagement objectives
Statistics Canada is always looking for innovative and creative ways to better serve Canadians. Building on the work done by other government departments and jurisdictions, Statistics Canada has developed a new chatbot and a live chat option for the 2026 Census.
The chatbot, an advanced computer program developed in-house at Statistics Canada, offers automated responses to frequently asked questions, while the live chat connects users with an agent for assistance when the chatbot cannot address their specific query. These features aim to improve and supplement the existing services provided to Canadians by creating a positive, secure online experience and assist respondents in their 2026 Census of Population questionnaire needs.
The Consultative Engagement Team will conduct usability tests to assess the quality and effectiveness of the chatbot and live chat options.
How to get involved
Individuals who wish to participate or obtain more information on the consultation initiative can contact us at consultativeengagement-mobilisationconsultative@statcan.gc.ca.
Statistics Canada is committed to respecting the privacy of consultation participants. All personal information created, held or collected by the agency is kept strictly confidential; it is protected by the Privacy Act. For more information on Statistics Canada's privacy policies, please consult the Privacy notice.
Results
Overall, participants indicated that the Census Chatbot was easy to use, that the transition from chatbot to live agent was seamless, and that chatting with the live agent was straightforward. Participant feedback and suggestions were assessed and incorporated to improve the user experience.
Statistics Canada thanks participants for their contributions to this consultation. The insights provided will help improve service to Canadians.